Dell Latitude 3420 Repair

If you are having issues with your Latitude 3420 and need additional help, see the following troubleshooting pages.

• Dell Latitude 3420 Slow Performance
• Dell Latitude 3420 Unresponsive Touchpad

The Dell Latitude 3420 is a laptop released in January of 2021 with major features including a 14-inch display, 11th Gen Intel Core i7 processors, up to 32GB DDR4 RAM, options for SSD storage up to 1TB, and integrated Intel UHD Graphics. The device is still being sold today. A few failure modes for the Dell Latitude 3420 include BIST, LCD Failure, System Performance Check, Real Time Clock (RTC) Reset, Static Damage.

Complaints have been made about the device, and some common issues include a black screen, heating issues, battery life issues, a loud fan, a flickering screen, and frozen pixels. Other, more general complaints are about soldered RAM, dim display, and lack of Thunderbolt 4.

At a cost of $449.99, the Dell Latitude 3420 is a well-performing laptop that appeals to a wide, general audience. The laptop itself had some press releases. The Latitude 3420 fits well with the rest of its predecessors and others that came after. In particular, the Dell Latitude 3420 was succeeded by the Dell Latitude 5440 and the Dell Latitude 7420. The Latitude 5440 is a newer model with more improved specifications than the Latitude 3420, and the Latitude 7420 has enhanced performance with a more powerful processor.

The Dell Latitude 3420 is a slim black 14-inch Laptop. You can identify this device by locating the service tag label, which is typically found on the bottom of the laptop or inside the battery compartment. The label lists the name “Dell Latitude 3420” and a service tag number that can be verified on Dell’s website. This laptop also features a full-size keyboard and ports on both sides including a USB Type-C, HDMI, and Ethernet. Making sure you have the correct model number before beginning any repair is crucial to guarantee compatibility with replacement parts and our steps.

Processor

11th Generation Intel^® Core™ i7-1165G7 (12 MB Cache, 4 Core, 8 Threads, 2.80 GHz to 4.70 GHz, 15 W)

Operating System

Windows 11 Home, 64-bit

Video Card

Intel^® UHD Graphics

Display

14-inch, HD 1366 x 768, 60 Hz, anti-glare, non-touch, 45% NTSC, 220 nits, twisted nematic

Ports

1 USB Type-C 3.2 Gen2 with DisplayPort alt mode/Power Delivery

1 USB 3.2 Gen 1 port

1 USB 3.2 Gen 1 port with PowerShare

1 USB 2.0 port

1 HDMI 1.4a port

1 RJ-45 Ethernet port

1 universal audio port

1 power adapter port

Optical Drive

No Optical Drive

Slots

1 microSD 3.0 card slot

1 microSIM slot (WWAN only)

1 wedge-shaped lock slot

Memory

8 GB, 2 x 4 GB, DDR4, 3200 MHz

Storage

2.5-inch, 500 GB, 7200 RPM, SATA, HDD

Dimensions & Weight

Height: 17.6 mm

Width: 326 mm

Depth: 226 mm

Starting Weight: 1.52 kg

Camera

720p at 30 fps HD camera, single integrated microphone

Audio and Speakers

Stereo speakers with Realtek Audio Controller, 2W x 2 = 4 W

Primary Battery

3-cell, 41 WHr Polymer,ExpressCharge™, Integrated 4-cell, 54 WHr Polymer,ExpressCharge™, Integrated

Color

Apollo

Source: Dell Latitude 3420 Specifications

• 1World Sync
• Dell Latitude 3420 Specifications
• Dell Latitude 3420 Manuals