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Troubleshooting
Experiencing problems with your ASUS ExpertBook B1 B1402CGA. Visit these troubleshooting guides for common problems and possible solutions.
ASUS ExpertBook B1402CGA Battery Not Charging - iFixit
ASUS ExpertBook B1402CGA Displays "No Bootable Device" Error - iFixit
ASUS ExpertBook B1402CGA Overheating - iFixit
ASUS ExpertBook B1402CGA Running Slowly - iFixit
ASUS ExpertBook B1402CGA Screen Remains Black - iFixit
ASUS ExpertBook B1402CGA Will Not Connect to Wi-Fi - iFixit
Identification
The ASUS ExpertBook B1 B1402CGA features a 14-inch laptop design. Its exterior comes in a color ASUS calls Star Black. The laptop includes an ASUS logo and built-in keyboard.
The model number helps distinguish this laptop from similar ASUS devices. Users can locate identification information on the laptop's bottom label. This information helps identify the correct device for repairs.
Users can also check the model number through Windows. Press Windows + R and enter msinfo32. Locate the System Model entry in the information window. Confirm that the model number matches B1402CGA.
Always verify the model before purchasing replacement parts.
Technical Specifications
General Information
Manufacturer: ASUS
Product Line: ExpertBook B1
Model Number: B1402CGA
Device Type: Business notebook laptop
Color: Star Black
Operating System: Windows 11 Pro
Processor and Graphics
Processor: Intel N100
Clock Speed: 0.8 GHz base; up to 3.4 GHz
Cores / Threads: 4 cores / 4 threads
Cache: 6 MB
Graphics: Intel UHD Graphics
Memory and Storage
Installed Memory: 4GB DDR4 SO-DIMM
Maximum Supported Memory: Up to 16GB
Memory Slots: 1 DDR4 SO-DIMM slot
Storage Configuration: 128GB UFS
Expansion Slot: 1 × M.2 2280 PCIe 3.0 ×2 slot
Display
Screen Size: 14 inches
Resolution Options: HD or Full HD
Display Type: Non-touch, anti-glare
Aspect Ratio: 16:9
Connectivity
Wireless: Wi-Fi 6
Bluetooth: Bluetooth 5.2
USB: USB 2.0 and USB 3.2
USB-C: DisplayPort and Power Delivery support
Video Output: HDMI 1.4
Network: RJ45 Gigabit Ethernet
Audio: 3.5mm combination audio jack
Additional Hardware
Keyboard: Spill-resistant chiclet keyboard
Touchpad: Multi-touch touchpad
Camera: Built-in webcam with privacy shutter
Audio: Built-in speakers and microphone array
Security: TPM 2.0 and Kensington Nano Security Slot
Battery and Physical Specifications
Battery Capacity: 42Wh
Battery Type: Three-cell lithium-ion
Power Adapter: 45W USB-C on listed configurations
Width: 32.69 cm
Depth: 21.45 cm
Height: 1.99 cm
Starting Weight: 1.49 kg (3.28 pounds)
Operating Temperature: 5°C to 35°C
Additional Information
Manufacturer Website
Device Overview: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA
Device Manuals and Documents: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA
Drivers and Updates: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA