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Troubleshooting

Experiencing problems with your ASUS ExpertBook B1 B1402CGA. Visit these troubleshooting guides for common problems and possible solutions.

ASUS ExpertBook B1402CGA Battery Not Charging - iFixit

ASUS ExpertBook B1402CGA Displays "No Bootable Device" Error - iFixit

ASUS ExpertBook B1402CGA Overheating - iFixit

ASUS ExpertBook B1402CGA Running Slowly - iFixit

ASUS ExpertBook B1402CGA Screen Remains Black - iFixit

ASUS ExpertBook B1402CGA Will Not Connect to Wi-Fi - iFixit

Identification

The ASUS ExpertBook B1 B1402CGA features a 14-inch laptop design. Its exterior comes in a color ASUS calls Star Black. The laptop includes an ASUS logo and built-in keyboard.

The model number helps distinguish this laptop from similar ASUS devices. Users can locate identification information on the laptop's bottom label. This information helps identify the correct device for repairs.

Users can also check the model number through Windows. Press Windows + R and enter msinfo32. Locate the System Model entry in the information window. Confirm that the model number matches B1402CGA.

Always verify the model before purchasing replacement parts.

Technical Specifications

General Information

Manufacturer: ASUS

Product Line: ExpertBook B1

Model Number: B1402CGA

Device Type: Business notebook laptop

Color: Star Black

Operating System: Windows 11 Pro

Processor and Graphics

Processor: Intel N100

Clock Speed: 0.8 GHz base; up to 3.4 GHz

Cores / Threads: 4 cores / 4 threads

Cache: 6 MB

Graphics: Intel UHD Graphics

Memory and Storage

Installed Memory: 4GB DDR4 SO-DIMM

Maximum Supported Memory: Up to 16GB

Memory Slots: 1 DDR4 SO-DIMM slot

Storage Configuration: 128GB UFS

Expansion Slot: 1 × M.2 2280 PCIe 3.0 ×2 slot

Display

Screen Size: 14 inches

Resolution Options: HD or Full HD

Display Type: Non-touch, anti-glare

Aspect Ratio: 16:9

Connectivity

Wireless: Wi-Fi 6

Bluetooth: Bluetooth 5.2

USB: USB 2.0 and USB 3.2

USB-C: DisplayPort and Power Delivery support

Video Output: HDMI 1.4

Network: RJ45 Gigabit Ethernet

Audio: 3.5mm combination audio jack

Additional Hardware

Keyboard: Spill-resistant chiclet keyboard

Touchpad: Multi-touch touchpad

Camera: Built-in webcam with privacy shutter

Audio: Built-in speakers and microphone array

Security: TPM 2.0 and Kensington Nano Security Slot

Battery and Physical Specifications

Battery Capacity: 42Wh

Battery Type: Three-cell lithium-ion

Power Adapter: 45W USB-C on listed configurations

Width: 32.69 cm

Depth: 21.45 cm

Height: 1.99 cm

Starting Weight: 1.49 kg (3.28 pounds)

Operating Temperature: 5°C to 35°C

Additional Information

Manufacturer Website

Device Overview: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA

Device Manuals and Documents: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA

Drivers and Updates: ExpertBook B1 (B1402, 12th Gen Intel)|Laptops For Work|ASUS USA

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