1) Charge the Kindle battery. Charge it for at least an hour and see if the Kindle is working properly. If your Kindle was frozen due to low battery then this will solve your problem.
2) If your Kindle is still frozen go for a soft reset. Press Alt, Shift, R keys at the same time to do a soft reset. Your kindle screen would go blank and come back to life after some time.
3) If your Kindle is still frozen after the soft reset then you need to go for a hard reset. You can do a hard reset as follows:
- Make sure the battery is charged.
- If the Kindle is connected to power supply, switch off the supply and remove the charger cord.
- Turn the Kindle and take the grey cover off.
- You will see a small hole below the word "Reset". Insert a paper clip in the hole and press gently for about 10 seconds.
- Your Kindle screen would go blank and the Kindle will restart. If it doesn't happen immediately, give it a few seconds.
4) If your Kindle is still frozen after a soft and hard reset, you can try replacing the battery.
If your Kindle is still frozen after doing everything mentioned above, you need to contact Amazon Kindle support team. Log into your Amazon account, locate "Manage my Kindle" link and contact the support team by clicking on the support link at top right hand corner of the screen.
If you need any further assistance please ask :)
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crwdns2944067:017crwdne2944067:0
The top half of my keyboard kindle is frozen how can i get this fix
crwdns2934271:0crwdnd2934271:0 Gail Moore crwdne2934271:0
will a soft reset make me lose all of my books??????
crwdns2934271:0crwdnd2934271:0 Samantha Johnson crwdne2934271:0
Mine is just stuck on the screen with the person on the hill under the tree :L the bar hasn't moved for 15 minutes. I had held the slider back for 20 seconds. What should I do?
Thanks
crwdns2934271:0crwdnd2934271:0 Lauren crwdne2934271:0
i had a kindle before and the screen half froze. now on my second kindle it has happend once againn :( what should i do?
crwdns2934271:0crwdnd2934271:0 yoyo crwdne2934271:0
If only part of your screen is frozen, it sounds like you have a broken screen. Might need replaced.
crwdns2934271:0crwdnd2934271:0 Holishopper crwdne2934271:0
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