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I have a Brother MFC-J815DW INKvestment printer. The printer is telling that the black ink cartridge isn’t installed, even though it is. It’s a third-party cartridge, and it’s worked for months. There’s still plenty of ink in the cartridge.
Any help would be appreciated.
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Brother doesn't have HP levels of DRM, so it's not a clone blacklist—that is a given (thankfully). I'm leaning towards bad chips on the clone ink tanks because this model is too new to have the IR reading method that the old models used.
The first thing I would do is check the machine internally for damage to the IC reader assembly—if it looks fine, it's the chip on the clone tanks. That said, my experience leans towards bad chips with ink from third-party Amazon AliExpress clone tier carts (you can tell if they let a cat pick the name or pulled a weird name out of the air).
The better clones reset the OEM chip to at least zero out and throw a ? on the ink monitor (which effectively blocks Brother's "cannot maintain quality" hard stop, this is good). You can't track levels like with Canon machines. The way the reset works is that the printers know you reset it and respond by blocking the ability to track the levels. It's probably a preceived "punishment" by Brother but the tracking is as good as a wet fart once you refill or reman the cart. Simply put, it's honest and doesn't create a delusional situation.
IMHO, refill OEM cores and "reset" the chip or swap on a good auto reset chip, keeping OEM chips (non resettable) in a ESD bag as a safety—if you can bear the mess, it fixes 95% of these problems. I usually recommend this method and refilling two OEM sets so you can rotate them out and not worry about running out mid-run due to the loss of level tracking.
crwdns2934105:0crwdne2934105:0
@nick How would I reset the chip? And also, what ink cartridges are considered “good” clones?
@uptempoguy You need a chip resetter. It breaks the levels and works around it. If the chip can’t be reset then you need to buy them.
honestly you might just have to buy the original ink cartridges for it.
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@uptempoguy let's see if our printer Guru @nick can provide you with a solution for this issue.
crwdns2934271:0crwdnd2934271:0 oldturkey03 crwdne2934271:0
@breakthesystem If it were an HP with the HP+ OEM lock, yes. Brother isn't that scummy like modern 2016+ HP. I like their commercial PCs and monitors (on par with the Dell Ultrasharp series, short of their bias for DP making it a pain to use them without adapters, but that's fixable), but Brother just blocks the levels if you reset or use third-party tanks.
My 27" 2K HP E27U G4 I got for sub $100 is very good, on par with Dell.
crwdns2934271:0crwdnd2934271:0 Nick crwdne2934271:0