crwdns2933423:0crwdne2933423:0

Repair guides, troubleshooting information, and service help for refrigerators manufactured by General Electric (GE).

GE Monogram 48" side by side air circulation question

The result of this issue (apparently improper circulation) is that the freezer goes into a deep freeze while trying to make the fresh food section 40f. The freezer has evidenced a temp of -13f or similar.

In the process of isolating the cause, I have removed the Styrofoam extension from the damper (see graphic) in the area of the red ellipse/circle. With that removed the freezer and fresh food temps are normal at -1f and 40f for days/weeks on end.

If I reinstall the styrofoam the issue of the deep freeze begins and never corrects itself until the styrofoam is once again removed.

The styrofoam in question is located in the area of the red ellipse/circle in the attached graphic. The air is supposed to move to the right and then down the center section of the back wall. I get no air moving when I hold a long piece of cellophane in front of the closest opening.

I looked to the right inside the top of the back wall opening with a mirror and flashlight and all looks clean and open.

Also, I have replaced the damper and verified it is opening and closing. It has always appeared open when the issue is present.

Any ideas?

Block Image

Update (03/11/25)

And here is a pic of the styrofoam part in question.

Block Image
crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Hi @nick29463

What is the model number of the refrigerator?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Sorry, it's ZISS480DRHSS

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2933315:09crwdne2933315:0

Hi @nick29463

Here's the Technical Service Guide that may help.

Your refrigerator model series is not listed in the guide but as best as I can find out it is also applicable to your model as well.

Go to p.52 (54 of 65 pdf) to view the procedure to conduct the diagnostic tests and check if they show anything amiss, especially test 0:7 i.e control and sensor system self test.

If you find the problem and it is a faulty part that needs replacing, here's a parts list that is useful. Locate the wanted part in the list and note the manufacturer's part number that is shown with it. Search online for the part number only to find suppliers that suit you best.

Sometimes if you're lucky if you search on YouTube for (insert wanted part number) replacement there may be videos that show how to remove/replace the part.

Update (03/17/25)

Hi @nick29463

This is from the TSG I'm using

Block Image

(click on image)

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:020crwdne2944067:0:

Have performed all those tests previously (this issue has been masking other issues that have been fixed, either by a tech or by DIY). I noticed that the problem stabilizes if the styrofoam is not securely positioned so it does not leak. As you may have noticed, one of the two fresh food (FF) thermistors is located right below the styrofoam. When the styrofoam is not in place or leaking a bit, cold air appears to be dropping down from the damper over the thermistor giving the impression that all is well. An IR spot thermometer confirms the displayed FF temps being displayed are accurate.

The opening for the air return to the freezer is located very close to the damper opening - see the upper left corner of air flow diagram for the Fresh Food Side where is says "Return".

It makes sense that the cold air is getting to the FF side, but it seems there is not enough of it to force air through the back panel and down/up as the graphic shows.

I did replace the evaporator fan a while back, so think that may have contributed to this issue, I removed the ice collection bin to determine if the flow of air was correct and I verified the position of the blades/fins and the depth at which they hang down below the frame. I previously viewed the interior of the FZ side through the open damper using a mirror and flashlight; didn't see any ice buildup, but the view was limited.

Clearly the freezer is able to make cold air and I believe the thermistors are reading correctly, but I am not able to determine why there is insufficient air moving from the FZ to the FF when the styrofoam is in place.

There may be a blockage at the top of the back air flow panel (that would explain this situation) but I was not able to see anything looking to the right toward the back panel and I have trouble imagining what the blockage might look like.

Will probably have to empty the fridge and pull the back panel off to be sure, unless someone has another idea.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@nick29463

Did you measure the voltage on the evaporator fan?

Looking at p.16 (18 of 65 pdf) it shows that there's 12V DC seen when the fan is on high speed and 8V when on low or medium.

See p.61 (63 of 65 pdf) for the evap fan troubleshooting flowchart.

It may be that the fan never runs at high speed at all i.e. control board problem.

The diagnostics don't seem to test the fan directly.

Other thought is maybe the "return" path in the refrigerator side is blocked (see fridge side in the image of airflow you posted) so that air can enter but it is difficult for it to flow through as there is no clear outlet.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

Good thought about the 12v high speed. I have a new main board on my desk; it's a pretty quick change out. Heading to the optometrist so my guess is I'll get to it tomorrow...

Thanks

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@jayeff

Did you measure the voltage on the evaporator fan?

Did not measure it directly, but the fan is working and since the voltage variation occurs via the same conductor and the new board produced the same issue, I can reasonably conclude the voltage variations are being applied by the main board. That leads to the idea that the new fan may be defective among other thoughts but there should still be some air moving even if the fan is only running at low/med speed.

The issue is confounded by the absence of a conclusive method of verifying the fan speed; I never hear the fan speed vary.

Since the problem remains, the back panel is the next step bc there is no air seen moving through the back panel vents with the styrofoam in place. That also eliminates the return as the source of the problem bc the FF door is open & acting as an exit path. Previously air did move correctly.

I will first attempt to quantify how much air, if any, is passing through the the damper opening without the styrofoam in place.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

One other question; any idea how the vacuum is created when the FZ or FF doors are closed?

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934275:015crwdne2934275:0

crwdns2934285:0crwdne2934285:0

Seems like it's inevitable that the fridge will be emptied and defrosted; will then check all the air passages (including the return opening which as I see it is convoluted; see pic) and attempt to make a meaningful test of the evap fan.

Block Image

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

@jayeff

"manuals specifies 6.3V for the rpm and not a variable one so I assume that it would be constant from the fan."

Don't see any reference to 6.3 anywhere in the doc. Attached is a pic of the J2 connector on page 26 of the PDF.

Block Image

"correct the logic may be to keep the fan at the same speed regardless as it doesn't know what speed"

The manual says it defaults to high speed

"Check what voltage is seen on it."

Will do"

"Does the fan in the quick chill drawer fan work OK?"

Checked early on and it was working.

"Did you check the refrigerator door seals"

Tested ok a month or so ago; if they were leaking the so called vacuum we discussed previously would not be evident.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

@jayeff

Found the page 30 J2 info.

Block Image

I will confirm all the evap conductor voltages again including the blue wire on J2-1

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

Here are the readings with J2 plugged in and unplugged:

Block Image

I have some comments about the readings; I'll get to them soon.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

On pin 1 (pin #'s left column) - don't know if you can interpret that number vs the 6.3 suggested voltage. Might have something to do with the doc not being for this model. I have requested the correct doc from that link you sent and provided the model and s/n.

Pin 4 10.3V seems to indicate that the power provided is for something other than high speed and 13.59V means it defaults to high speed when it doesn't know, as in the case of the plug being disconnected.

Pin 5 readings seem to suggest that this doc is not specifically for this model. I know the condenser fan operates at various speeds.

These readings can be confusing bc one can not tell what the intended state of the device in question is supposed to be...

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@nick29463

There will be no voltage on J2/1 on the board when it is unplugged as the voltage comes via the fan. It should be on the harness cable P2/1 though.

Hopefully the correct manual will be of more help.

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

@jayeff

This issue has been very consistent with the deep freeze not occurring when the styrofoam is in place. This morning, for the first time with the temp settings at 0F & 37F, the freezer went to -9F and the fresh food was 36F.

Will use a bore scope to take a look inside the freezer. The only difference I'm aware of is that we've had a lot of rain recently and the humidity inside the house has risen above 60%. Seems like this points to the source of the problem being something other than air circulation; intermittent evap fan??? The damper was open and there was no obstruction. FF temp display seemed to coincide with the digital IR readings.

The old adage that I have found to be true seems applicable: "When something defies analysis, there's probably more than one thing contributing."

Your observation that the correct manual may help solve this, but my experience with the new "GE" is they promise to deliver and deliver nothing.

BTW, with J2 unplugged, there will be no readings available on the harness side; correct me if I'm out in space on that. :0)

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Hi @nick29463

My mistake about that as the voltage is supplied to the fan on the J2 plug.

Don't get old.

Cheers

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@jayeff

"Don't get old."

Too late... :0(

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

Here's the response I got for the wiring schematic. My bad for not recognizing that it was not a GE organization and a commercial enterprise only interested in obtain your IP address tied to your home address and contact info... :0(

Hello Nick,

Thank you for contacting Bodewell, GE Appliances' new premium brand of support.  My name is Sancyrae, and it's my pleasure to assist you today.

 Before I can submit your wiring diagram please provide the required contact details below.

Mobile number

Residential address

Please also ensure the full model/serial number is provided. I look forward to hearing back from you soon.

 ''''

Please email us again if you have any further questions or concerns. I hope you have a wonderful rest of your day! Thanks for contacting us and please reach out to us again for any future related appliance needs.

Sancyrae

Email/Chat specialist, Bodewell

GE Appliances, a Haier company

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0

crwdns2944067:02crwdne2944067:0:

Hi @nick29463,

I would reply and ask why my residential address would be required to obtain the wiring diagram. Also ask why this requirement is not shown in the link about how to obtain the information. No terms and conditions are shown on the page

If it is for marketing purposes then they should say so and not try to hide it and if they do show it (I couldn't find it) then there should be an option to opt out.

If it was to be sent by post then the address would be necessary but it could also more easily be sent by email as presumably they already have that, unless you phoned them of course.

Stir the pot a bit if only to get a reaction. If there's no reply that reinforces your opinion of them ;-)

Cheers

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

@jayeff

Thought about that but it could backfire (if you know what I mean) if there really is the possibility that a more correct doc is available. :0(

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

And here is a new twist on the issue. Up until yesterday there was never an incidence of this issue when the damper conduit/extension styrofoam was not in place; as long as it remained off, the problem was kind of ok, except the the finished area of the FF section was not finished. Lights and ceiling panels were/are removed.

Then yesterday, the FZ temp showed to be -16F; previously the lowest temp recorded was -13f. This new temp occurred without the damper extension styrofoam in place which is also a first. Thinking about this left me a bit confused until I decided to check the opening (the damper door was open). Reaching in toward the FZ I found the opening to be round and not square and blocked by frost buildup by about 35%. After clearing the frost and within a few hours the FZ temp dropped some 5 degrees.

Have to assume this has something to do with humidity, but there hasn't be much rain recently, so it leaves me kind of stumped.

My review of the interior workings with a bore-scope was a bit revealing, but at the same time confusing. The evaporator was clear of ice on the front side just above the ice maker, but the back side looking through the damper opening was all white, apparently clogged with ice. Couldn't really get a good focus on it because of the angle.

Have to assume that the cause of all this is somehow related to the ice buildup.

Anyone have any thoughts?

TIA, Nick

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0

The box is now empty, disassembled and at room temp and I believe the issue is the ineffectiveness of the defrost cycle, which over time causes a buildup of frost on the damper for the FF section. Perhaps other blockages that I have not check for...

Performed some tests with ice on the Thermodisc with no definitive results. Instead of opening and closing, it registers a changing resistance value much like thermistor. Anyone know how to test this unit using ice cubes in a bowl of water? Attached is an online copy/photo if the part.

Block Image

Found another difference between actual wiring and available schematics. The schematic shows the over-temperature thermodisc to be in series with the Calrod defrost heater wiring, but I find that both are wired directly to the board.

The original Thermodisc shows it to be L65-20F and the current replacement part shows it to be L140-30F (opens at 140F and closes at 30F). Seems like that's a better arrangement than the opens at 65F which would allow the evaporator to get hotter. Appreciate any help with that.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 0

crwdns2947414:01crwdne2947414:0:

Ordered that part form GE Appliances.com and I have never encountered a more disorganized company. Ordered the part on the Thursday 3/28; never heard from them. Called on the following Tuesday; "part is in stock and staged for shipment". Numerous statements about order confirmation, shipping notifications, nada. Then on that same Tuesday they charged my CC and I assumed all was moving again; wrong.

Then on the 4th received this email:

"Thank you for placing your order with GE Appliances Parts.

We have received your order and have begun gathering your item(s). We will send an email confirmation when your item(s) ship, including shipping details. If you ordered more than one item, you may receive multiple parcels."

At that point, I assumed that the order had not been shipped and I sent an email to cancel the order.

This morning Fedex says the shipment will be delivered 4/8; now I have 2 parts coming and never received a shipping notice. :0(

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Nick crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 0

crwdns2936753:07crwdne2936753:0 8

crwdns2936753:030crwdne2936753:0 143

crwdns2942667:0crwdne2942667:0 143