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Over ear Bluetooth headphones which have a magnetic switch on the right earpiece.

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My right earpiece stopped working, no more sound

I have a Sennheiser pxc 550.

I wanted to use it, and realised one of the ear pieces wasn't making sounds. It's the right ear piece. I never connected it trough bluetooth to my laptop, so I was using the wire (the one that came with the headset) The wire goes in the right ear piece, if that matters.

I tried turning the headphones on and off. I connected the headphones trough bluetooth with my phone, still no sound from the right ear. I tried to reset my headphones next, witch didn't work either. I tested with another headphone both my laptop and phone, those work fine.

Does anyone know how to fix this?

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crwdns2933897:0crwdne2933897:0

Hi there,

I've got the same problem, right ear doesn't work without any incident / any hurt.

I've tried thousand things, update mobile app, change settings, reset using the app, try BT or Wire, at the end I was ready to open it !

Finally... I reset all the settings manually and it works ! I read that you already reset the settings but did you try to do it manually ?

(as it mentionned at the end of the user manual)

Resetting the headphones to the factory default settings/Reset

1. Switch the headphones off

2. Press the voice assistant button for 4 seconds (near the ANC button)

https://www.manualpdf.in/sennheiser/pxc-...

Hope it will help

Thanks

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Hi there, 2 months later same problem... this time reset process doesn't works, then I plugged via the mini jack cable to my computer (BT turned off) and it works again, then I turn on the BT and it's ok... ! I think it's a software trouble... the PXC doesn't like changes : to go on PC, then on smartphone, and comeback on PC with an external Audio interface ...

Good luck

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Nadja Van Landeghem crwdns2934231:0crwdne2934231:0
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