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crwdns2934241:0crwdne2934241:0 Yann V

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Hi there,

I've got the same problem, right ear doesn't work without any incident / any hurt.

I've tried thousand things, update mobile app, change settings, reset using the app, try BT or Wire, at the end I was ready to open it !

Finally... I reset all the settings manually and it works ! I read that you already reset the settings but did you try to do it manually ?

(as it mentionned at the end of the user manual)

***Resetting the headphones to the factory default settings/Reset***

1. Switch the headphones off

2. Press the voice assistant button for 4 seconds (near the ANC button)

https://www.manualpdf.in/sennheiser/pxc-550-ii/manual?p=35

Hope it will help

Thanks

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open