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Repair information for the Samsung Xpress SL-C410W/XAA color printer. First available on Amazon in July of 2013. Model number: C410W.

The print quality is not good

My C480W printer reprints the top section of the page at the bottom of the page.

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@jamshidkho33842 lets see if our printer guru @nick has an solution for this.

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@oldturkey03 Done. Not the best situation being a Samsung. Maybe not worth buying an OEM drum until the OP knows it fixed it, but if they can find a clone drum it might be cheap enough to try.

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This is usually due to a bad drum or fuser, maybe the transfer belt on a color laser. Every time I've seen this (including my failing C3326, I am running until I exhaust the remaining toner, at which point I will be moving to a C3426 or CS431 as I couldn't find a nice CS521), I've never seen a bad belt outside of units abused in a corporate setting. It tends to be a bad drum.

This one will be more complex to isolate, given you have a drum and transfer belt configuration with a color laser. To ensure it isn't the fuser, do a halfway test where you pull the printed page out of the unit before it can go to the fuser; if it doesn't produce the same fault, you have a bad fuser. If the same issue occurs before you get to the fuser, it's likely the imaging drum (Samsung was the last one to put out color lasers with atrocious drum yields for colors and shared one drum between color and black. As a result, the rated lifetimes (16k black/4k color) were ALWAYS slashed to need a new drum at the low end before the drums gave out.

If the drum is bad, I do not know if you can still buy them (given that HP bought the Samsung printer division and used the same engines in their printers, including their many weak points) for cost reduction reasons (which remains a non-issue with Canon engine HPs like the CP and color Pro 400 series). The issue is HP wasn't interested in making the Samsung CRUM ID supplies outside of ones they had to commit to keep in production for legal reasons, so it may be a hard find since this is an engine HP abandoned being so horrible. If you can find them OEM, the Samsung part number is SU403A or CLT-R406 (may differ under HP ownership; look at the "replaces" on HP Samsung consumables to make sure).

If you replace the imaging drum and isolate the fuser, the transfer belt will need to be replaced. Unlike higher-end color printers (Ex, C3326, MC3326, C3426, and CS series), there's no way to adjust the color registration directly on the printer; it may have a fully automatic option in "tech mode." I've never seen a cheap Samsung with full-blown adjustment options. You will need the Samsung service software to fix everything; unless you can find this and a new transfer belt, you will probably need to replace the printer. Don't buy an HP; they're DRM garbage with the lowest end using Samsung engines (which are cheap junk). The current lineup with the Canon engine is just as bulletproof as the pre-2016 DS junk, but they ruined it with the HP DS firmware. Your best bet these days is a Canon Color ImageCLASS.

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