Hi Seif!
So, are other USB-C devices are working when connected to the port? PS4 controllers are equiped with Micro USB, so you only tested the USB-A port for those right?
If other (USB-C) accessoires do not want to connect with the PS5 port. Then the Port it self need a replacement.
Guide: PlayStation 5 USB Board Replacement
If all other (USB-C) accessoires are successfully connected. Please check if the controllers are working on a other device. And please update the controllers their firmware.
Please let us know how it goes!
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