Camera stopped working, even after factory reset

Question

Xiaomi Redmi Note 10

The Xiaomi Redmi Note 10 is a mid-range smartphone by Xiaomi released March 2021. It has a 6.43" AMOLED display, a 48 MP main camera, a side-mounted fingerprint sensor, a 5000 mAh battery, and runs on a Snapdragon 678.

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Kris @kris90165

crwdns2934065:0crwdne2934065:0: 73

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crwdns2931729:0crwdne2931729:0: Yan 2, 2024

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Camera stopped working, even after factory reset

I´ve had my Xiaomi Redmi Note 10 for around 2 years now, and I have dropped it a couple of times but since it has a protective cover, there has not been real damage to the phone casing. Randomly on a morning I wanted to use the camera and when opening the camera app, whatsapp, snapchat, instagram, and even downloaded third party camera apps... The camera screen is black and frozen. Cant even switch to the front camera to test it out, everything is stuck. I tried everything I have found on the internet to troubleshoot it, but nothing seems to work. I even made a factory reset thinking it could be a bug but the same issue persisted even when resetting the OS. Any ideas on how to fix this issue?

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I´ve had my Xiaomi Redmi Note 10 for around 2 years now, and I have dropped it a couple of times but since it has a protective cover, there has not been real damage to the phone casing. Randomly on a morning I wanted to use the camera and when opening the camera app, whatsapp, snapchat, instagram, and even downloaded third party camera apps... The camera screen is black and frozen. Cant even switch to the front camera to test it out, everything is stuck. I tried everything I have found on the internet to troubleshoot it, but nothing seems to work. I even made a factory reset thinking it could be a bug but the same issue persisted even when resetting the OS. Any ideas on how to fix this issue?

crwdns2934271:0Dzi 13, 2024crwdnd2934271:0 Baadshah killer crwdne2934271:0

Back camera blur working

=== Update (08/30/24) ===

Not working 😞

crwdns2934271:0Mha 29, 2024crwdnd2934271:0 Abu Talib crwdne2934271:0

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I´ve had my Xiaomi Redmi Note 10 for around 2 years now, and I have dropped it a couple of times but since it has a protective cover, there has not been real damage to the phone casing. Randomly on a morning I wanted to use the camera and when opening the camera app, whatsapp, snapchat, instagram, and even downloaded third party camera apps... The camera screen is black and frozen. Cant even switch to the front camera to test it out, everything is stuck. I tried everything I have found on the internet to troubleshoot it, but nothing seems to work. I even made a factory reset thinking it could be a bug but the same issue persisted even when resetting the OS. Any ideas on how to fix this issue? — Baadshah killer
Back camera blur working

=== Update (08/30/24) ===

Not working 😞 — Abu Talib

score 3 · Answer 1 · 2024-02-03T01:04:32-07:00

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jayeff @jayeff

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crwdns2931729:0crwdne2931729:0: Yan 3, 2024

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Hi @kris90165

Usually a factory reset is a good indicator of whether it is a hardware problem or a software problem i.e. if it works after a factory reset (and before restoring with a backup) it's software, if not it's hardware.

Try testing the camera using the test code shown for the QC test (scroll down to #6) to see what it shows.

if it still fails you will have to open the phone and check that the camera connections to the systemboard are secure and if so then the camera module may have to be replaced. The hard part is knowing whether it is the front camera or the rear camera that is the cause of the problem.

Here's a video that may help.

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lucy taylor @lucytaylor crwdns2934065:0crwdne2934065:0: 1 3 · Answer 2 · 2024-08-30T00:53:41-07:00

lucy taylor @lucytaylor

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crwdns2931729:0crwdne2931729:0: Mha 30, 2024

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Try these fixes below:

Check for Software Updates.
Clear Cache of Camera App.
Boot your phone into safe mode.
You can use third-Party Camera App to to see if it works or not.

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in my case, the third party camera works normally while the original always force close. I have updated the MIUI to the new version but this problem doesn't solved

crwdns2934271:0Nhl 11, 2024crwdnd2934271:0 Gak Tahu crwdne2934271:0

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Xiaomi Redmi Note 10

Camera stopped working, even after factory reset

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