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I changed the cable following a YouTube guide. I’m sure it’s installed the right way. MacBook starts up with a symbol of a mouse and then a keyboard (?) and nothing else happens. Please advice…
See pictures below. I’ve been googling a lot with no answer for this.
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Your system can’t see the keyboard or trackpad. Did you forget to plug the ribbon cable in?
If you have a USB keyboard and mouse/trackpad with the needed USB TO USB-C adapter or hub you should be able to get your system running. So at least isolate the issue.
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Thank you for taking your time to reply. Im pretty sure that the cable is inserted correctly in both ends. I removed and installed it a couple of time with the same result. I really don’t know what to do?
@jtgjrsxtke2qqz - Did you test it using an eternal keyboard and mouse? You need to validate the system will see the internal USB hub which supports the internal keyboard and trackpad.
I tried with a PC mouse (with cable), I have no extra keyboard. It still shows the Mac mouse and the keyboard looking thing. Also the mouse pointer doesn’t move even with the PC mouse.
@jtgjrsxtke2qqz - That doesn’t sound good, I think you need to find a Mac repair shop to help you here.
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See pictures below. I’ve been googling a lot with no answer for this.
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