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My HP Photosmart D7360 printer gave the message, "ink expired" but, I used it anyway. Now printer doesn't print even after I installed new ink cartridges. How do I fix it?
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I've taken this from a brilliant site www.fixyourownprinter.com try it and see
If it doesn't work then I'd try browsing their forum threads to see what else you can find.
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer prepairing occurred.
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
crwdns2934105:0crwdne2934105:0
worked great thank you . of course, hp support useless
How did you remove the right panel?
This is not the problem I have but I tried it, but no success. (but good advice anyway) MY problem with the D7600 is I get a paper jam message and believe me there is no jam and I have cleaned and cleaned the insides. Wont print of course, except very occasionally. Any advice please.
@amcn The ink is discontinued (HP 02), but a lot of the time it's a dirty sensor or paper under a sensor that's causing a false trip. Check the paper path and make sure there's nothing obvious - if you do not see anything obvious, it's usually a deeper sensor failure. Given the ink supply left (reman) depends on core availability, I'd look for a new printer.
@nick Thanks Nick for you answer. I have looked and looked, blown out all the dust from every direction and all looks clean. Can I get at deep sensor or is this lovely printer now toast.
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does the new cartridge register in the HP toolbox on your PC?
crwdns2934271:0crwdnd2934271:0 pollytintop crwdne2934271:0
No, doesn't register.
crwdns2934271:0crwdnd2934271:0 gmanard73 crwdne2934271:0
Thanks polly for the help, it didn't clear the error but, I'm still working at. I look at it from this angle, " closer than I was ".
crwdns2934271:0crwdnd2934271:0 gmanard73 crwdne2934271:0
are they genuine hp cartridges? tried another set? try uninstalling and reinstalling hp on your pc?
crwdns2934271:0crwdnd2934271:0 pollytintop crwdne2934271:0