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Released September 21, 2018. Models: A1921, A2101, A2102, and A2104 / Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray (Pronounced "iPhone 10 S Max.")

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iPhone XS Max Not Charging. Hydra or Tigris?

The phone does not recognize the battery, does not charge, and restarts. Tried a new charging port and a new battery. The phone recognizes when connecting the charging cable but the charging sign is not shown. Battery message of not genuine showing. The phone restarts every 5 min. Tried the little green board and pin #4 shows 0 rest of the pins show 0.370 ish. The computer does recognize the device. Hydra or Tigris ?

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Hi timyb,

Are there any panic logs posted on your phone? If so, they'll help pinpoint the cause of the restarts. There's an excellent write-up on them over on the Wiki pages.

iPhone Kernel Panics - iFixit

Instructions are include on how to locate the panic logs and a lot of information on how to interpret them. If you post the first page or so of any logs you find, we can take a look and see what we can do to help decode them.

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