Not able to scan to file
Printer is connected to the wireless network and all devices - laptops, phones and tablets - can send files to the printer which are successfully printed, i.e. the MFC is connected to the network. However, when I try to scan from the MFC to laptop the error message “Not able to scan to file” appears on the MFC screen. When I go to the control panel the MFC scanner profile says it is working correctly. I do have a work around (scan to USB drive then transfer drive to laptop) however this is not ideal. Any solutions would be appreciated. Thanks
crwdns2934109:0crwdne2934109:0
crwdns2889612:0crwdne2889612:0
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Are you scanning to the laptop via the printer's built-in software or via Windows?
crwdns2934271:0crwdnd2934271:0 Andrew S crwdne2934271:0
Hi Andrew, I'm not sure, I have tried both the WSD port (is that windows?) and the two Standard TCP/IP ports that begin with BR on the assumption that the BR relates to Brother. The printer function is working using the WSD port. Regards, Ian
crwdns2934271:0crwdnd2934271:0 Ian Shields crwdne2934271:0
@Ian Shields Does the laptop run Windows?
crwdns2934271:0crwdnd2934271:0 Andrew S crwdne2934271:0
Yes, Windows 10
crwdns2934271:0crwdnd2934271:0 Ian Shields crwdne2934271:0