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Repair information for the SteelSeries Arctis Pro wireless headphones. Released in March of 2018. Model number: 61743.

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Plastic about to break again (second headset) around the ear cup joint

How do I prevent my current headset from breaking like the first one and how do I repair the first one?

This is the broken one

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This one below is on the verge of breaking the exact same way. There is a crack in the housing coming from the location it attaches and I don’t expect it to last another month. SteelSeries will not fix it, will not sell me parts to fix it and would only sell me a new one. Warranty is not an option

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Ive bought this a year ago and I cant stress enough how carefully I handle headphones and how they were not say on or put on/removed carelessly, yet they broke in the exact same place... Sorry to say but for their price I find this flawed design unacceptable...

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Pessoal, finalmente encontrei um lugar que vende as peças depois de 4 anos de espera e 2 pares guardados embaixo da minha cama, rsrs

https://www.aliexpress.us/item/100500559...

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i had the same set. i love the sound quality but retuned mine due to how theyre designed. i found that if you remove them from their earcups that can put alot of extra stress on the joint there. instead try to grab the metal headband and take them off that way.

itll help remove the added stress to that joint if you grab the metal headband instead.

as for the the broken set… your best bet would be to try and disassemble them at that joint and use some epoxy to repair the damage joint ive had alot of luck with JB weld in the past but i’m sure there are other good options for plastic out there. be sure to thoroughly clean the area before using the epoxy

good luck!

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Exactly the same happened to me, really good headset apart from this joint. I won't buy another because you know its a matter of time till the joint breaks.

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I was able to find another replacement for the back side outside of the above link as I'm in the US. Found it on Aliexpress. Will report back after replacing it.

Original Replacement Headphone Outer Cups for SteelSeries Arctis Pro Wireless

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Did it go well?

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i ordered the replacement cups from ali express. Works perfectly.

feel free to contact me for some images and a walkthrough.

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I tried the same but I wasn't able to figure out how to get everything into the new housing.

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Hey Phi Bui this just happened to me and I ordered the replacement parts from Ali Express too. Could you send pics on how to remove like the board and electronics if possible please? Thank you

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Hey Phi Bui, I could also use a walk thru / pic on replacing the Arctis 7 cups

Much appreciated m8

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Ok so I bought a pair from a guy who had the cup break but nothing else was broken.

So what I did, took it apart and then messured the hole around the break, took a thin piece of plastic and shaped it so it fitted snug around the part that sticks into the broken cup. Now to the part that makes it unbreakable again. U will need any kind of plastic superglue (gorilla glue etc) and bakingpowder. So put glue and powder in a small container that u can throw away, now u need to be fast. Mix glue and powder and then put in the hole and glue the plate and headphoe pin into the cup again, the glue and powder will turn into a plastic cement. The only loss u wil have is the little wiggle u can do with the earcup left and right. But u saved your headset. The mixture is also repaintable with a common magic marker.

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Yeah it's a design flaw, great headset apart from this. I did NOT buy another as it will only be a matter of time (and not much time) before they all do this. I went for the razer blackshark v2 and for the price i prefer the razer over APs.

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Arctis pro replacement link

Sells replacement parts

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Replacement plastic piece link

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Never buying steel series again. High priced plastic crap. You can find better headphones from companies who have been in audio for many more decades before steel series was born, with superior build quality.

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What would you recommend as a better alternative? I got these for my PS5 but have mainly been using them on my PC when working from home to take work calls

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Guys, I finally found a place that sells the pieces after 4 years of waiting and 2 pairs stored under my bed, lol


https://www.aliexpress.us/item/100500559...

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Be careful with that. I bought this same thing from them and was sent used items that were scratched and had some sticky almost glue residue all over them. Also you have to solder and do some other annoying stuff to replace them.

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oh %#*@ thanks man, i have been looking for the part for 4 years now lol have u found someone else?

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I unfortunately have not. I was looking for 10 months and gave up and just bought a Turtle Beach Stealth 700 Gen 3. DO NOT BUY THE STEALTH PRO. The mic retracts in and out and the wires on the inside broke on that one for me and they wouldn’t fix it because it was 13 months after buying it.

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Arctis 7 i bought in 2018 and is still working to this day, and a Logitech G733 I use both these days

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I’ve repaired a fair few steelseries Arctis pro wireless with AliExpress ordered parts. Does the job. Soldering is pretty straight forward. Love the steelseries as they can be micro adjusted to fit any head shape. That’s why they have multiple joints. Sadly those joints tend to fail from misuse and/or age. Always grab the band and stretch to fit ya head. Holding it by the cup will add unnecessary strain to the joint.

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I don't use mine anymore. Steel Series is cheap quality and way over priced, I basically threw away a few hundred bucks on this garbage. Buy your headphones from a company who has dealt with Audio gear for a very long time, they are leaps and bounds audibly better for the $$$.

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Guy what is a good headset you can recommend form gaming on a PS5 that’s not cheap quality?

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yea man me too i guess bought 2 of them for nothing each didnt last a year

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