Hi there!
So I had the same problem, as well. There is a piece which broke on the gearing of the frame base-paper block, and the wheel which pull the paper doesn’t turn anymore (well it turn 1 for 3 tries, then 1 for 10 tries, then never again).
The printer shows a jam error message, but it’s not a jam (I guess the printer is just doing a basic test: it detects paper in the tray, it engages the paper tray motor, and then it doesn’t detect paper on the next floor => paper jam). It’s not a grab problem either (cleaning the wheel doesn’t fix the problem).
I contacted a repairer, and he told me that he is seeing a lot of these problems currently. But the reparation is more expensive than the printer itself (labor), so I decided to try myself, using this post.
I bought the piece (JC93-00547A):
I followed the video pointed by Abel: https://www.youtube.com/watch?v=Th_zO-9A... - It’s not perfect, but it was essential.
It’s less hard than I thought it would be when I watched the first time (my idea was that I would probably definitively kill my printer if I try to repair it, but it was not working anymore anyway, so…). It took me ~1 hour to complete the repair (disassemble, replace, reassemble), I’m not a very good handyman.
And… it works! I really thought I would break it, but no, the problem is completely fixed! :)
Thanks everyone, and for those who have the problem and hesitate: just try!
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crwdns2944067:08crwdne2944067:0
Hello Abel,
Where did you bought the Part?
Thanks
Orod
crwdns2934271:0crwdnd2934271:0 Orod Shirvani crwdne2934271:0
https://www.mk-electronic.de/
crwdns2934271:0crwdnd2934271:0 Abel Hernández crwdne2934271:0
Is this the part?
https://www.mk-electronic.de/en/Produkte...
ROLLER IDLE-RUBBER-PICK UP;ML-2240,-,4.5
item number: JC73-00302A
Manufacturer item number: JC73-00302A
crwdns2934271:0crwdnd2934271:0 Kevin Kolasa crwdne2934271:0
Hey Abel,
How did you change the tray where did you buy it, I have same issue with mine
Thanks
Orod
crwdns2934271:0crwdnd2934271:0 Orod Shirvani crwdne2934271:0
Hi All, I have had exactly same problem. I stopped using the printer for a while but I had an emergency recently and needed to print something urgently so I tried opening and closing the back door and it started working like a charm. Yesterday same problem, and did the same, and worked again. I haven’t seen anything broken in the tray, so I’m not quite sure if replacing the tray will fix the problem permanently.
crwdns2934271:0crwdnd2934271:0 Diego Salerno crwdne2934271:0
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