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The JBL Charge 2+ made by JBL is the second generation of the JBL Charge brand.

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Am I supposed to hear from one side of the speaker?

I can only hear the music from the logo side of the speaker and not the other side.

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On the logo-side (front) are the speakers, on the other side (rear) you will find the battery. There are a lot of photos in the net where you can confirm this,

e.g. JBL Charge 2 Plus Battery Replacement

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