crwdns2934065:0crwdne2934065:0: 2.1crwdns2936485:0crwdne2936485:0
16
7
2
My screen is black while the laptop is on. I have tried pressing every key on my keyboard any clicking around with my touchpad, but nothing seems to be working.
crwdns2934109:0crwdne2934109:0
crwdns2934065:0crwdne2934065:0: 259
4
2
The first step for fixing a black screen is performing a hard reset. To do this, hold the power button down for a few seconds until your TouchSmart turns off. After a few seconds, hold the power button again to turn your device back on. If the black screen isn’t gone after the reset, the display screen may be faulty/broken. The only way to fix this is to replace the screen entirely.
If you have any further questions, here is a link to the troubleshooting guide for your device: HP TouchSmart 15-r015dx Troubleshooting
crwdns2934105:0crwdne2934105:0
Thanks for your help!
crwdns2936751:024crwdne2936751:0 0
crwdns2936753:07crwdne2936753:0 2
crwdns2936753:030crwdne2936753:0 9
crwdns2942667:0crwdne2942667:0 2,185
