crwdns2934243:0crwdne2934243:0 Dan
crwdns2947189:0crwdne2947189:0:
iMac randomly freezes and restarts
crwdns2934249:0crwdne2934249:0:
| - | I have owned this particular |
|---|---|
| + | I have owned this particular iMac (2020 27” 5k) with 128GB of RAM (from OWC) since mid November. |
| - | I’m |
| + | Just recently, My iMac would freeze (or if I’m watching something like youtube or twitch, the audio would stutter and loop) for about 10 -15 seconds and then restarts. |
| - | I’ve |
| + | The fan gets louder during the freeze also. I’ve reset my SMC, rebooted the computer in safe mode, and read somewhere that antivirus software messes with Apple stuff, so I deleted my Avast using AppCleaner. It seemed to work for a while, but the issue popped up a few days ago again. |
| - | |
| + | I’m not sure if I have to re-install my OS or if the RAM could be the culprit. I’ve checked my activity monitor and I’m using like only a third of my RAM most of my time (I’m a storyboard artist and illustrator along with doing 2d animation). |
| - | '''Description:''' |
| - | |
| - | Imac will freeze/stutter for a few seconds, then the computer will res |
| - | |
| - | tart |
| - | |
| - | [br] |
| - | |
| - | '''Major Issues:''' |
| - | |
| - | Anything that appears on this list needs immediate attention. |
| - | |
| - | [br] |
| - | |
| - | '''No Time Machine backup''' - Time Machine backup not found. |
| - | |
| - | [br] |
| - | |
| - | '''Minor Issues:''' |
| - | |
| - | These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. |
| - | |
| - | [br] |
| - | |
| - | '''Heavy RAM usage''' - Apps are using a large amount of RAM. |
| - | |
| - | '''Clean up''' - There are orphan files that could be removed. |
| - | |
| - | '''Unsigned files''' - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. |
| - | |
| - | '''System modifications''' - There are a large number of system modifications running in the background. |
| - | |
| - | '''32-bit Apps''' - This computer has 32-bits apps will not work on current versions of the operating system. |
| - | |
| - | '''Limited drive access''' - More information may be available with Full Drive Access. |
| - | |
| - | '''Kernel extensions present''' - This computer has kernel extensions that may not work in the future. |
| - | |
| - | '''Sharing enabled''' - This computer has sharing services enabled that could be a security risk. |
| - | |
| - | [br] |
| - | |
| - | '''Hardware Information:''' |
| - | |
| - | iMac (Retina 5K, 27-inch, 2020) |
| - | |
| - | iMac Model: iMac20,2 |
| - | |
| - | 3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core |
| - | |
| - | 128 GB RAM - At maximum |
| - | |
| - | [br] |
| - | |
| - | '''Video Information:''' |
| - | |
| - | AMD Radeon Pro 5700 - VRAM: 8 GB |
| - | |
| - | iMac 5120 x 2880 |
| - | |
| - | Cintiq 22 1920 x 1080 |
| - | |
| - | [br] |
| - | |
| - | '''Drives:''' |
| - | |
| - | disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) |
| - | |
| - | Internal PCI-Express 8.0 GT/s x4 NVM Express |
| - | |
| - | disk0s1 - EFI [EFI] 315 MB |
| - | |
| - | disk0s2 [APFS Container] 1.00 TB |
| - | |
| - | disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes) |
| - | |
| - | disk1s1 - Macintosh HD (APFS) (Shared - 11.06 GB used) |
| - | |
| - | disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 240.99 GB used) |
| - | |
| - | disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) |
| - | |
| - | disk1s4 - Recovery (APFS) [Recovery] (Shared) |
| - | |
| - | disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) |
| - | |
| - | [br] |
| - | |
| - | disk2 - Samsung Portable SSD T5 2.00 TB (Solid State - TRIM: No) |
| - | |
| - | External USB 10 Gbit/s+ USB |
| - | |
| - | disk2s1 - B******5 (Journaled HFS+) 2.00 TB (431.32 GB used) |
| - | |
| - | [br] |
| - | |
| - | '''Mounted Volumes:''' |
| - | |
| - | disk1s1 - Macintosh HD |
| - | |
| - | 1.00 TB (Shared - 11.06 GB used, 749.63 GB available, 745.21 GB free) |
| - | |
| - | APFS |
| - | |
| - | Mount point: / |
| - | |
| - | Encrypted |
| - | |
| - | Read-only: Yes |
| - | |
| - | [br] |
| - | |
| - | disk1s2 - Macintosh HD - Data [APFS Virtual drive] |
| - | |
| - | 1.00 TB (Shared - 240.99 GB used, 749.63 GB available, 745.21 GB free) |
| - | |
| - | APFS |
| - | |
| - | Mount point: /System/Volumes/Data |
| - | |
| - | Encrypted |
| - | |
| - | [br] |
| - | |
| - | disk1s5 - VM [APFS VM] |
| - | |
| - | 1.00 TB (Shared - 2.15 GB used, 745.21 GB free) |
| - | |
| - | APFS |
| - | |
| - | Mount point: /private/var/vm |
| - | |
| - | Encrypted |
| - | |
| - | [br] |
| - | |
| - | disk2s1 - B******5 |
| - | |
| - | 2.00 TB (431.32 GB used, 1.57 TB free) |
| - | |
| - | Journaled HFS+ |
| - | |
| - | Mount point: /Volumes/B******5 |
| - | |
| - | Owners enabled: No |
| - | |
| - | [br] |
| - | |
| - | '''Network:''' |
| - | |
| - | Interface en0: Ethernet |
| - | |
| - | Interface en1: Wi-Fi |
| - | |
| - | 802.11 a/b/g/n/ac |
| - | |
| - | Interface en5: Bluetooth PAN |
| - | |
| - | Interface bridge0: Thunderbolt Bridge |
| - | |
| - | [br] |
| - | |
| - | File sharing: Enabled |
| - | |
| - | [br] |
| - | |
| - | '''System Software:''' |
| - | |
| - | macOS Catalina 10.15.7 (19H2) |
| - | |
| - | Time since boot: About an hour |
| - | |
| - | [br] |
| - | |
| - | '''Notifications:''' |
| - | |
| - | '''Notifications not available without Full Drive Access.''' |
| - | |
| - | [br] |
| - | |
| - | '''Security:''' |
| - | |
| - | Gatekeeper: Enabled |
| - | |
| - | System Integrity Protection: Enabled |
| - | |
| - | [br] |
| - | |
| - | Antivirus software: Apple |
| - | |
| - | [br] |
| - | |
| - | File sharing: Enabled |
| - | |
| - | [br] |
| - | |
| - | '''Unsigned Files:''' |
| - | |
| - | Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist |
| - | |
| - | Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost |
| - | |
| - | Details: Exact match found in the legitimate list - probably OK |
| - | |
| - | [br] |
| - | |
| - | Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist |
| - | |
| - | Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded |
| - | |
| - | Details: Exact match found in the legitimate list - probably OK |
| - | |
| - | [br] |
| - | |
| - | Running app: /private/var/folders/5j/dcjv5ths7z38x7vsdl0kyvvw0000gn/T/AppTranslocation/D844F836-1BD7-4DA2-8776-B9100572BA03/d/Cyberduck 2.app/Contents/MacOS/Cyberduck |
| - | |
| - | Details: Executable file is not accessible without Full Drive Access |
| - | |
| - | Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd |
| - | |
| - | Details: Executable file is not accessible without Full Drive Access |
| - | |
| - | [br] |
| - | |
| - | Login Item: ~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app |
| - | |
| - | [br] |
| - | |
| - | Apps: 86 |
| - | |
| - | [br] |
| - | |
| - | '''32-bit Applications:''' |
| - | |
| - | 3 32-bit apps |
| - | |
| - | [br] |
| - | |
| - | '''Kernel Extensions:''' |
| - | |
| - | /Applications/Parallels Desktop.app |
| - | |
| - | prl_hypervisor.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.11) |
| - | |
| - | prl_netbridge.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9) |
| - | |
| - | prl_usb_connect.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9) |
| - | |
| - | prl_vnic.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9) |
| - | |
| - | [br] |
| - | |
| - | /Library/Extensions |
| - | |
| - | FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11) |
| - | |
| - | Dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14) |
| - | |
| - | Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.15-3 - SDK 10.11) |
| - | |
| - | [br] |
| - | |
| - | '''System Launch Agents:''' |
| - | |
| - | [Not Loaded] 18 Apple tasks |
| - | |
| - | [Loaded] 174 Apple tasks |
| - | |
| - | [Running] 121 Apple tasks |
| - | |
| - | [br] |
| - | |
| - | '''System Launch Daemons:''' |
| - | |
| - | [Not Loaded] 33 Apple tasks |
| - | |
| - | [Loaded] 182 Apple tasks |
| - | |
| - | [Running] 122 Apple tasks |
| - | |
| - | [br] |
| - | |
| - | '''Launch Agents:''' |
| - | |
| - | [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-28) |
| - | |
| - | [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-28) |
| - | |
| - | [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-11-28) |
| - | |
| - | [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-28) |
| - | |
| - | [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-11-28) |
| - | |
| - | [Not Loaded] com.avast.hub.plist (? 0 - installed ) |
| - | |
| - | [Other] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-12-07) |
| - | |
| - | [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25) |
| - | |
| - | [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25) |
| - | |
| - | [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25) |
| - | |
| - | [br] |
| - | |
| - | '''Launch Daemons:''' |
| - | |
| - | [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) |
| - | |
| - | [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) |
| - | |
| - | [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-28) |
| - | |
| - | [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-11-28) |
| - | |
| - | [Not Loaded] com.avast.hub.schedule.plist (? 0 - installed ) |
| - | |
| - | [Not Loaded] com.avast.hub.xpc.plist (? 0 - installed ) |
| - | |
| - | [Other] com.avast.init.plist (? fe750b9b - installed 2020-12-07) |
| - | |
| - | [Other] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-12-07) |
| - | |
| - | [Other] com.avast.update.plist (? f4a2548f - installed 2020-12-07) |
| - | |
| - | [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25) |
| - | |
| - | [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-25) |
| - | |
| - | [br] |
| - | |
| - | '''User Launch Agents:''' |
| - | |
| - | [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-30) |
| - | |
| - | [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-29) |
| - | |
| - | [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-11-21) |
| - | |
| - | [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-11-21) |
| - | |
| - | [Loaded] local.launch.signiantapp.plist (Apple - installed 2020-12-22) |
| - | |
| - | [br] |
| - | |
| - | '''User Login Items:''' |
| - | |
| - | [Not Loaded] AppCleaner Helper (? - installed 2011-08-31) |
| - | |
| - | Modern Login Item |
| - | |
| - | ~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app |
| - | |
| - | [br] |
| - | |
| - | '''Internet Plug-ins:''' |
| - | |
| - | AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-11) |
| - | |
| - | AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-28) |
| - | |
| - | AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-11) |
| - | |
| - | [br] |
| - | |
| - | '''User Internet Plug-ins:''' |
| - | |
| - | '''User Internet Plug-ins need Full Drive Access''' |
| - | |
| - | [br] |
| - | |
| - | '''User Audio Plug-ins:''' |
| - | |
| - | '''User Audio Plug-ins need Full Drive Access''' |
| - | |
| - | [br] |
| - | |
| - | '''User iTunes Plug-ins:''' |
| - | |
| - | '''User iTunes Plug-ins need Full Drive Access''' |
| - | |
| - | [br] |
| - | |
| - | '''Safari Extensions:''' |
| - | |
| - | "Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-11-06) |
| - | |
| - | Open in IINA (HeChen LI - installed 2020-11-30) |
| - | |
| - | [br] |
| - | |
| - | '''3rd Party Preference Panes:''' |
| - | |
| - | WacomTablet (Wacom Technology Corp. - installed 2020-09-25) |
| - | |
| - | [br] |
| - | |
| - | '''Backup:''' |
| - | |
| - | '''Time Machine Not Configured!''' |
| - | |
| - | One other local snapshot |
| - | |
| - | [br] |
| - | |
| - | '''Performance:''' |
| - | |
| - | System Load: 1.21 (1 min ago) 1.23 (5 min ago) 1.27 (15 min ago) |
| - | |
| - | Nominal I/O speed: 2.07 MB/s |
| - | |
| - | File system: 15.41 seconds |
| - | |
| - | Write speed: 2758 MB/s |
| - | |
| - | Read speed: 2796 MB/s |
| - | |
| - | [br] |
| - | |
| - | '''CPU Usage Snapshot:''' |
| - | |
| - | '''Type''' '''Overall''' |
| - | |
| - | System: 1 % |
| - | |
| - | User: 3 % |
| - | |
| - | Idle: 96 % |
| - | |
| - | [br] |
| - | |
| - | '''Top Processes Snapshot by CPU:''' |
| - | |
| - | '''Process (count)''' '''CPU''' ('''Source''' - '''Location''') |
| - | |
| - | Other processes 41.59 % (?) |
| - | |
| - | EtreCheck 10.17 % (App Store) |
| - | |
| - | CLIP STUDIO PAINT 4.42 % (CELSYS,Inc.) |
| - | |
| - | WacomTabletDriver 2.32 % (Wacom Technology Corp.) |
| - | |
| - | com.wacom.IOManager 1.38 % (Wacom Technology Corp.) |
| - | |
| - | [br] |
| - | |
| - | '''Top Processes Snapshot by Memory:''' |
| - | |
| - | '''Process (count)''' '''RAM usage''' ('''Source''' - '''Location''') |
| - | |
| - | CLIP STUDIO PAINT 2.03 GB (CELSYS,Inc.) |
| - | |
| - | Cyberduck 1.02 GB (? - '''Translocated''') |
| - | |
| - | IINA 998 MB (HeChen LI) |
| - | |
| - | Google Chrome 943 MB (Google, Inc.) |
| - | |
| - | EtreCheck 699 MB (App Store) |
| - | |
| - | [br] |
| - | |
| - | '''Top Processes Snapshot by Network Use:''' |
| - | |
| - | '''Process''' '''Input''' / '''Output''' ('''Source''' - '''Location''') |
| - | |
| - | Other processes 298 MB / 493 MB (?) |
| - | |
| - | Dropbox 92 KB / 105 KB (Dropbox, Inc.) |
| - | |
| - | Cyberduck 37 KB / 7 KB (? - '''Translocated''') |
| - | |
| - | mdworker_shared 0 B / 0 B (Apple) |
| - | |
| - | spindump_agent 0 B / 0 B (Apple) |
| - | |
| - | [br] |
| - | |
| - | '''Virtual Memory Information:''' |
| - | |
| - | Physical RAM: 128 GB |
| - | |
| - | [br] |
| - | |
| - | Free RAM: 98.84 GB |
| - | |
| - | Used RAM: 22.21 GB |
| - | |
| - | Cached files: 6.96 GB |
| - | |
| - | [br] |
| - | |
| - | Available RAM: 105.79 GB |
| - | |
| - | Swap Used: 0 B |
| - | |
| - | [br] |
| - | |
| - | '''Software Installs (past 30 days):''' |
| - | |
| - | '''Install Date''' '''Name''' ('''Version''') |
| - | |
| - | 2020-12-09 AvastHUB |
| - | |
| - | 2020-12-10 EtreCheck (5.6.4) |
| - | |
| - | 2020-12-11 Adobe Acrobat DC (20.013.20074) |
| - | |
| - | 2020-12-18 XProtectPlistConfigData (2137) |
| - | |
| - | 2021-01-04 Zoom (5.4.59780.1220) |
| - | |
| - | [br] |
| - | |
| - | '''Clean up:''' |
| - | |
| - | /Library/LaunchDaemons/com.avast.init.plist |
| - | |
| - | /Applications/Avast.app/Contents/Backend/hub/init.sh |
| - | |
| - | Executable not found |
| - | |
| - | /Library/LaunchDaemons/com.avast.update.plist |
| - | |
| - | /Applications/Avast.app/Contents/Backend/scripts/update/update.sh |
| - | |
| - | Executable not found |
| - | |
| - | /Library/LaunchDaemons/com.avast.uninstall.plist |
| - | |
| - | /Library/Application Support/Avast/autouninstall/autouninstall.sh |
| - | |
| - | Executable not found |
| - | |
| - | /Library/LaunchAgents/com.avast.userinit.plist |
| - | |
| - | /Applications/Avast.app/Contents/Backend/hub/userinit.sh |
| - | |
| - | Executable not found |
| - | |
| - | [br] |
| - | |
| - | '''Diagnostics Information (past 7-30 days):''' |
| - | |
| - | '''Directory /Library/Logs/DiagnosticReports is not accessible.''' |
| - | |
| - | '''Enable Full Drive Access to see more information.''' |
| - | |
| - | [br] |
| - | |
| - | '''End of report''' |
| + | I’ve an EtreCheck and this is what I got: [document|25025] |
crwdns2866306:0crwdne2866306:0:
iMac Intel 27" Retina 5K Display 2020
crwdns2915684:0crwdne2915684:0:
open
crwdns2934245:0crwdne2934245:0 Kristen Gismondi crwdns2934247:0crwdne2934247:0
crwdns2947189:0crwdne2947189:0:
iMac randomly freezes and restarts
crwdns2934249:0crwdne2934249:0:
I have owned this particular Imac (2020 27 inc 5k) with 128g of ram (OWC) since mid November. Just recently, My imac would freeze (or if I’m watching something like youtube or twitch, the audio would stutter and loop) for about 10 -15 seconds and then restarts. The fan gets louder during the freeze also. I’ve reset my smc, rebooted the computer in safe mode, and read somewhere that antivirus software messes with Apple stuff, so I deleted my Avast using appcleaner. It seemed to work for a while, but the issue popped up a few days ago again.
I’m not sure if I have to re-install my OS or if the ram could be the culprit. I’ve checked my activity monitor and i’m using like only a third of my ram most of my time (I am a storyboard artist and illustrator along with doing 2d animation).
I’ve an etrecheck and this is what I got:
'''Problem:''' Computer is restarting
'''Description:'''
Imac will freeze/stutter for a few seconds, then the computer will res
tart
[br]
'''Major Issues:'''
Anything that appears on this list needs immediate attention.
[br]
'''No Time Machine backup''' - Time Machine backup not found.
[br]
'''Minor Issues:'''
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
[br]
'''Heavy RAM usage''' - Apps are using a large amount of RAM.
'''Clean up''' - There are orphan files that could be removed.
'''Unsigned files''' - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
'''System modifications''' - There are a large number of system modifications running in the background.
'''32-bit Apps''' - This computer has 32-bits apps will not work on current versions of the operating system.
'''Limited drive access''' - More information may be available with Full Drive Access.
'''Kernel extensions present''' - This computer has kernel extensions that may not work in the future.
'''Sharing enabled''' - This computer has sharing services enabled that could be a security risk.
[br]
'''Hardware Information:'''
iMac (Retina 5K, 27-inch, 2020)
iMac Model: iMac20,2
3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core
128 GB RAM - At maximum
[br]
'''Video Information:'''
AMD Radeon Pro 5700 - VRAM: 8 GB
iMac 5120 x 2880
Cintiq 22 1920 x 1080
[br]
'''Drives:'''
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 11.06 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 240.99 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s4 - Recovery (APFS) [Recovery] (Shared)
disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
[br]
disk2 - Samsung Portable SSD T5 2.00 TB (Solid State - TRIM: No)
External USB 10 Gbit/s+ USB
disk2s1 - B******5 (Journaled HFS+) 2.00 TB (431.32 GB used)
[br]
'''Mounted Volumes:'''
disk1s1 - Macintosh HD
1.00 TB (Shared - 11.06 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
[br]
disk1s2 - Macintosh HD - Data [APFS Virtual drive]
1.00 TB (Shared - 240.99 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
[br]
disk1s5 - VM [APFS VM]
1.00 TB (Shared - 2.15 GB used, 745.21 GB free)
APFS
Mount point: /private/var/vm
Encrypted
[br]
disk2s1 - B******5
2.00 TB (431.32 GB used, 1.57 TB free)
Journaled HFS+
Mount point: /Volumes/B******5
Owners enabled: No
[br]
'''Network:'''
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
[br]
File sharing: Enabled
[br]
'''System Software:'''
macOS Catalina 10.15.7 (19H2)
Time since boot: About an hour
[br]
'''Notifications:'''
'''Notifications not available without Full Drive Access.'''
[br]
'''Security:'''
Gatekeeper: Enabled
System Integrity Protection: Enabled
[br]
Antivirus software: Apple
[br]
File sharing: Enabled
[br]
'''Unsigned Files:'''
Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
Details: Exact match found in the legitimate list - probably OK
[br]
Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
Details: Exact match found in the legitimate list - probably OK
[br]
Running app: /private/var/folders/5j/dcjv5ths7z38x7vsdl0kyvvw0000gn/T/AppTranslocation/D844F836-1BD7-4DA2-8776-B9100572BA03/d/Cyberduck 2.app/Contents/MacOS/Cyberduck
Details: Executable file is not accessible without Full Drive Access
Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
Details: Executable file is not accessible without Full Drive Access
[br]
Login Item: ~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
[br]
Apps: 86
[br]
'''32-bit Applications:'''
3 32-bit apps
[br]
'''Kernel Extensions:'''
/Applications/Parallels Desktop.app
prl_hypervisor.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.11)
prl_netbridge.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_usb_connect.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_vnic.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
[br]
/Library/Extensions
FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11)
Dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14)
Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.15-3 - SDK 10.11)
[br]
'''System Launch Agents:'''
[Not Loaded] 18 Apple tasks
[Loaded] 174 Apple tasks
[Running] 121 Apple tasks
[br]
'''System Launch Daemons:'''
[Not Loaded] 33 Apple tasks
[Loaded] 182 Apple tasks
[Running] 122 Apple tasks
[br]
'''Launch Agents:'''
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-28)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-11-28)
[Not Loaded] com.avast.hub.plist (? 0 - installed )
[Other] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-12-07)
[Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25)
[br]
'''Launch Daemons:'''
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-28)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.avast.hub.schedule.plist (? 0 - installed )
[Not Loaded] com.avast.hub.xpc.plist (? 0 - installed )
[Other] com.avast.init.plist (? fe750b9b - installed 2020-12-07)
[Other] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-12-07)
[Other] com.avast.update.plist (? f4a2548f - installed 2020-12-07)
[Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-25)
[br]
'''User Launch Agents:'''
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-30)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-29)
[Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-11-21)
[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-11-21)
[Loaded] local.launch.signiantapp.plist (Apple - installed 2020-12-22)
[br]
'''User Login Items:'''
[Not Loaded] AppCleaner Helper (? - installed 2011-08-31)
Modern Login Item
~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
[br]
'''Internet Plug-ins:'''
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-11)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-28)
AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-11)
[br]
'''User Internet Plug-ins:'''
'''User Internet Plug-ins need Full Drive Access'''
[br]
'''User Audio Plug-ins:'''
'''User Audio Plug-ins need Full Drive Access'''
[br]
'''User iTunes Plug-ins:'''
'''User iTunes Plug-ins need Full Drive Access'''
[br]
'''Safari Extensions:'''
"Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-11-06)
Open in IINA (HeChen LI - installed 2020-11-30)
[br]
'''3rd Party Preference Panes:'''
WacomTablet (Wacom Technology Corp. - installed 2020-09-25)
[br]
'''Backup:'''
'''Time Machine Not Configured!'''
One other local snapshot
[br]
'''Performance:'''
System Load: 1.21 (1 min ago) 1.23 (5 min ago) 1.27 (15 min ago)
Nominal I/O speed: 2.07 MB/s
File system: 15.41 seconds
Write speed: 2758 MB/s
Read speed: 2796 MB/s
[br]
'''CPU Usage Snapshot:'''
'''Type''' '''Overall'''
System: 1 %
User: 3 %
Idle: 96 %
[br]
'''Top Processes Snapshot by CPU:'''
'''Process (count)''' '''CPU''' ('''Source''' - '''Location''')
Other processes 41.59 % (?)
EtreCheck 10.17 % (App Store)
CLIP STUDIO PAINT 4.42 % (CELSYS,Inc.)
WacomTabletDriver 2.32 % (Wacom Technology Corp.)
com.wacom.IOManager 1.38 % (Wacom Technology Corp.)
[br]
'''Top Processes Snapshot by Memory:'''
'''Process (count)''' '''RAM usage''' ('''Source''' - '''Location''')
CLIP STUDIO PAINT 2.03 GB (CELSYS,Inc.)
Cyberduck 1.02 GB (? - '''Translocated''')
IINA 998 MB (HeChen LI)
Google Chrome 943 MB (Google, Inc.)
EtreCheck 699 MB (App Store)
[br]
'''Top Processes Snapshot by Network Use:'''
'''Process''' '''Input''' / '''Output''' ('''Source''' - '''Location''')
Other processes 298 MB / 493 MB (?)
Dropbox 92 KB / 105 KB (Dropbox, Inc.)
Cyberduck 37 KB / 7 KB (? - '''Translocated''')
mdworker_shared 0 B / 0 B (Apple)
spindump_agent 0 B / 0 B (Apple)
[br]
'''Virtual Memory Information:'''
Physical RAM: 128 GB
[br]
Free RAM: 98.84 GB
Used RAM: 22.21 GB
Cached files: 6.96 GB
[br]
Available RAM: 105.79 GB
Swap Used: 0 B
[br]
'''Software Installs (past 30 days):'''
'''Install Date''' '''Name''' ('''Version''')
2020-12-09 AvastHUB
2020-12-10 EtreCheck (5.6.4)
2020-12-11 Adobe Acrobat DC (20.013.20074)
2020-12-18 XProtectPlistConfigData (2137)
2021-01-04 Zoom (5.4.59780.1220)
[br]
'''Clean up:'''
/Library/LaunchDaemons/com.avast.init.plist
/Applications/Avast.app/Contents/Backend/hub/init.sh
Executable not found
/Library/LaunchDaemons/com.avast.update.plist
/Applications/Avast.app/Contents/Backend/scripts/update/update.sh
Executable not found
/Library/LaunchDaemons/com.avast.uninstall.plist
/Library/Application Support/Avast/autouninstall/autouninstall.sh
Executable not found
/Library/LaunchAgents/com.avast.userinit.plist
/Applications/Avast.app/Contents/Backend/hub/userinit.sh
Executable not found
[br]
'''Diagnostics Information (past 7-30 days):'''
'''Directory /Library/Logs/DiagnosticReports is not accessible.'''
'''Enable Full Drive Access to see more information.'''
[br]
'''End of report'''
crwdns2866306:0crwdne2866306:0:
iMac Intel 27" Retina 5K Display 2020
crwdns2915684:0crwdne2915684:0:
| - | |
|---|---|
| + | open |
crwdns2934245:0crwdne2934245:0 bobbowonder
crwdns2947189:0crwdne2947189:0:
iMac randomly freezes and restarts
crwdns2934249:0crwdne2934249:0:
I have owned this particular Imac (2020 27 inc 5k) with 128g of ram (OWC) since mid November. Just recently, My imac would freeze (or if I’m watching something like youtube or twitch, the audio would stutter and loop) for about 10 -15 seconds and then restarts. The fan gets louder during the freeze also. I’ve reset my smc, rebooted the computer in safe mode, and read somewhere that antivirus software messes with Apple stuff, so I deleted my Avast using appcleaner. It seemed to work for a while, but the issue popped up a few days ago again.
I’m not sure if I have to re-install my OS or if the ram could be the culprit. I’ve checked my activity monitor and i’m using like only a third of my ram most of my time (I am a storyboard artist and illustrator along with doing 2d animation).
I’ve an etrecheck and this is what I got:
'''Problem:''' Computer is restarting
'''Description:'''
Imac will freeze/stutter for a few seconds, then the computer will res
tart
[br]
'''Major Issues:'''
Anything that appears on this list needs immediate attention.
[br]
'''No Time Machine backup''' - Time Machine backup not found.
[br]
'''Minor Issues:'''
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
[br]
'''Heavy RAM usage''' - Apps are using a large amount of RAM.
'''Clean up''' - There are orphan files that could be removed.
'''Unsigned files''' - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
'''System modifications''' - There are a large number of system modifications running in the background.
'''32-bit Apps''' - This computer has 32-bits apps will not work on current versions of the operating system.
'''Limited drive access''' - More information may be available with Full Drive Access.
'''Kernel extensions present''' - This computer has kernel extensions that may not work in the future.
'''Sharing enabled''' - This computer has sharing services enabled that could be a security risk.
[br]
'''Hardware Information:'''
iMac (Retina 5K, 27-inch, 2020)
iMac Model: iMac20,2
3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core
128 GB RAM - At maximum
[br]
'''Video Information:'''
AMD Radeon Pro 5700 - VRAM: 8 GB
iMac 5120 x 2880
Cintiq 22 1920 x 1080
[br]
'''Drives:'''
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 11.06 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 240.99 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s4 - Recovery (APFS) [Recovery] (Shared)
disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
[br]
disk2 - Samsung Portable SSD T5 2.00 TB (Solid State - TRIM: No)
External USB 10 Gbit/s+ USB
disk2s1 - B******5 (Journaled HFS+) 2.00 TB (431.32 GB used)
[br]
'''Mounted Volumes:'''
disk1s1 - Macintosh HD
1.00 TB (Shared - 11.06 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
[br]
disk1s2 - Macintosh HD - Data [APFS Virtual drive]
1.00 TB (Shared - 240.99 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
[br]
disk1s5 - VM [APFS VM]
1.00 TB (Shared - 2.15 GB used, 745.21 GB free)
APFS
Mount point: /private/var/vm
Encrypted
[br]
disk2s1 - B******5
2.00 TB (431.32 GB used, 1.57 TB free)
Journaled HFS+
Mount point: /Volumes/B******5
Owners enabled: No
[br]
'''Network:'''
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
[br]
File sharing: Enabled
[br]
'''System Software:'''
macOS Catalina 10.15.7 (19H2)
Time since boot: About an hour
[br]
'''Notifications:'''
'''Notifications not available without Full Drive Access.'''
[br]
'''Security:'''
Gatekeeper: Enabled
System Integrity Protection: Enabled
[br]
Antivirus software: Apple
[br]
File sharing: Enabled
[br]
'''Unsigned Files:'''
Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
Details: Exact match found in the legitimate list - probably OK
[br]
Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
Details: Exact match found in the legitimate list - probably OK
[br]
Running app: /private/var/folders/5j/dcjv5ths7z38x7vsdl0kyvvw0000gn/T/AppTranslocation/D844F836-1BD7-4DA2-8776-B9100572BA03/d/Cyberduck 2.app/Contents/MacOS/Cyberduck
Details: Executable file is not accessible without Full Drive Access
Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
Details: Executable file is not accessible without Full Drive Access
[br]
Login Item: ~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
[br]
Apps: 86
[br]
'''32-bit Applications:'''
3 32-bit apps
[br]
'''Kernel Extensions:'''
/Applications/Parallels Desktop.app
prl_hypervisor.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.11)
prl_netbridge.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_usb_connect.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_vnic.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
[br]
/Library/Extensions
FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11)
Dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14)
Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.15-3 - SDK 10.11)
[br]
'''System Launch Agents:'''
[Not Loaded] 18 Apple tasks
[Loaded] 174 Apple tasks
[Running] 121 Apple tasks
[br]
'''System Launch Daemons:'''
[Not Loaded] 33 Apple tasks
[Loaded] 182 Apple tasks
[Running] 122 Apple tasks
[br]
'''Launch Agents:'''
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-28)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-11-28)
[Not Loaded] com.avast.hub.plist (? 0 - installed )
[Other] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-12-07)
[Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25)
[br]
'''Launch Daemons:'''
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-28)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.avast.hub.schedule.plist (? 0 - installed )
[Not Loaded] com.avast.hub.xpc.plist (? 0 - installed )
[Other] com.avast.init.plist (? fe750b9b - installed 2020-12-07)
[Other] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-12-07)
[Other] com.avast.update.plist (? f4a2548f - installed 2020-12-07)
[Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-25)
[br]
'''User Launch Agents:'''
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-30)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-29)
[Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-11-21)
[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-11-21)
[Loaded] local.launch.signiantapp.plist (Apple - installed 2020-12-22)
[br]
'''User Login Items:'''
[Not Loaded] AppCleaner Helper (? - installed 2011-08-31)
Modern Login Item
~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
[br]
'''Internet Plug-ins:'''
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-11)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-28)
AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-11)
[br]
'''User Internet Plug-ins:'''
'''User Internet Plug-ins need Full Drive Access'''
[br]
'''User Audio Plug-ins:'''
'''User Audio Plug-ins need Full Drive Access'''
[br]
'''User iTunes Plug-ins:'''
'''User iTunes Plug-ins need Full Drive Access'''
[br]
'''Safari Extensions:'''
"Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-11-06)
Open in IINA (HeChen LI - installed 2020-11-30)
[br]
'''3rd Party Preference Panes:'''
WacomTablet (Wacom Technology Corp. - installed 2020-09-25)
[br]
'''Backup:'''
'''Time Machine Not Configured!'''
One other local snapshot
[br]
'''Performance:'''
System Load: 1.21 (1 min ago) 1.23 (5 min ago) 1.27 (15 min ago)
Nominal I/O speed: 2.07 MB/s
File system: 15.41 seconds
Write speed: 2758 MB/s
Read speed: 2796 MB/s
[br]
'''CPU Usage Snapshot:'''
'''Type''' '''Overall'''
System: 1 %
User: 3 %
Idle: 96 %
[br]
'''Top Processes Snapshot by CPU:'''
'''Process (count)''' '''CPU''' ('''Source''' - '''Location''')
Other processes 41.59 % (?)
EtreCheck 10.17 % (App Store)
CLIP STUDIO PAINT 4.42 % (CELSYS,Inc.)
WacomTabletDriver 2.32 % (Wacom Technology Corp.)
com.wacom.IOManager 1.38 % (Wacom Technology Corp.)
[br]
'''Top Processes Snapshot by Memory:'''
'''Process (count)''' '''RAM usage''' ('''Source''' - '''Location''')
CLIP STUDIO PAINT 2.03 GB (CELSYS,Inc.)
Cyberduck 1.02 GB (? - '''Translocated''')
IINA 998 MB (HeChen LI)
Google Chrome 943 MB (Google, Inc.)
EtreCheck 699 MB (App Store)
[br]
'''Top Processes Snapshot by Network Use:'''
'''Process''' '''Input''' / '''Output''' ('''Source''' - '''Location''')
Other processes 298 MB / 493 MB (?)
Dropbox 92 KB / 105 KB (Dropbox, Inc.)
Cyberduck 37 KB / 7 KB (? - '''Translocated''')
mdworker_shared 0 B / 0 B (Apple)
spindump_agent 0 B / 0 B (Apple)
[br]
'''Virtual Memory Information:'''
Physical RAM: 128 GB
[br]
Free RAM: 98.84 GB
Used RAM: 22.21 GB
Cached files: 6.96 GB
[br]
Available RAM: 105.79 GB
Swap Used: 0 B
[br]
'''Software Installs (past 30 days):'''
'''Install Date''' '''Name''' ('''Version''')
2020-12-09 AvastHUB
2020-12-10 EtreCheck (5.6.4)
2020-12-11 Adobe Acrobat DC (20.013.20074)
2020-12-18 XProtectPlistConfigData (2137)
2021-01-04 Zoom (5.4.59780.1220)
[br]
'''Clean up:'''
/Library/LaunchDaemons/com.avast.init.plist
/Applications/Avast.app/Contents/Backend/hub/init.sh
Executable not found
/Library/LaunchDaemons/com.avast.update.plist
/Applications/Avast.app/Contents/Backend/scripts/update/update.sh
Executable not found
/Library/LaunchDaemons/com.avast.uninstall.plist
/Library/Application Support/Avast/autouninstall/autouninstall.sh
Executable not found
/Library/LaunchAgents/com.avast.userinit.plist
/Applications/Avast.app/Contents/Backend/hub/userinit.sh
Executable not found
[br]
'''Diagnostics Information (past 7-30 days):'''
'''Directory /Library/Logs/DiagnosticReports is not accessible.'''
'''Enable Full Drive Access to see more information.'''
[br]
'''End of report'''
crwdns2866306:0crwdne2866306:0:
iMac Intel 27" Retina 5K Display 2020
crwdns2915684:0crwdne2915684:0:
| - | |
|---|---|
| + | deleted |
crwdns2934241:0crwdne2934241:0 bobbowonder
crwdns2947189:0crwdne2947189:0:
iMac randomly freezes and restarts
crwdns2934249:0crwdne2934249:0:
I have owned this particular Imac (2020 27 inc 5k) with 128g of ram (OWC) since mid November. Just recently, My imac would freeze (or if I’m watching something like youtube or twitch, the audio would stutter and loop) for about 10 -15 seconds and then restarts. The fan gets louder during the freeze also. I’ve reset my smc, rebooted the computer in safe mode, and read somewhere that antivirus software messes with Apple stuff, so I deleted my Avast using appcleaner. It seemed to work for a while, but the issue popped up a few days ago again.
I’m not sure if I have to re-install my OS or if the ram could be the culprit. I’ve checked my activity monitor and i’m using like only a third of my ram most of my time (I am a storyboard artist and illustrator along with doing 2d animation).
I’ve an etrecheck and this is what I got:
'''Problem:''' Computer is restarting
'''Description:'''
Imac will freeze/stutter for a few seconds, then the computer will res
tart
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'''Major Issues:'''
Anything that appears on this list needs immediate attention.
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'''No Time Machine backup''' - Time Machine backup not found.
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'''Minor Issues:'''
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
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'''Heavy RAM usage''' - Apps are using a large amount of RAM.
'''Clean up''' - There are orphan files that could be removed.
'''Unsigned files''' - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
'''System modifications''' - There are a large number of system modifications running in the background.
'''32-bit Apps''' - This computer has 32-bits apps will not work on current versions of the operating system.
'''Limited drive access''' - More information may be available with Full Drive Access.
'''Kernel extensions present''' - This computer has kernel extensions that may not work in the future.
'''Sharing enabled''' - This computer has sharing services enabled that could be a security risk.
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'''Hardware Information:'''
iMac (Retina 5K, 27-inch, 2020)
iMac Model: iMac20,2
3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core
128 GB RAM - At maximum
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'''Video Information:'''
AMD Radeon Pro 5700 - VRAM: 8 GB
iMac 5120 x 2880
Cintiq 22 1920 x 1080
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'''Drives:'''
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 11.06 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 240.99 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s4 - Recovery (APFS) [Recovery] (Shared)
disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
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disk2 - Samsung Portable SSD T5 2.00 TB (Solid State - TRIM: No)
External USB 10 Gbit/s+ USB
disk2s1 - B******5 (Journaled HFS+) 2.00 TB (431.32 GB used)
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'''Mounted Volumes:'''
disk1s1 - Macintosh HD
1.00 TB (Shared - 11.06 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
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disk1s2 - Macintosh HD - Data [APFS Virtual drive]
1.00 TB (Shared - 240.99 GB used, 749.63 GB available, 745.21 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
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disk1s5 - VM [APFS VM]
1.00 TB (Shared - 2.15 GB used, 745.21 GB free)
APFS
Mount point: /private/var/vm
Encrypted
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disk2s1 - B******5
2.00 TB (431.32 GB used, 1.57 TB free)
Journaled HFS+
Mount point: /Volumes/B******5
Owners enabled: No
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'''Network:'''
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
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File sharing: Enabled
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'''System Software:'''
macOS Catalina 10.15.7 (19H2)
Time since boot: About an hour
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'''Notifications:'''
'''Notifications not available without Full Drive Access.'''
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'''Security:'''
Gatekeeper: Enabled
System Integrity Protection: Enabled
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Antivirus software: Apple
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File sharing: Enabled
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'''Unsigned Files:'''
Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
Details: Exact match found in the legitimate list - probably OK
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Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
Details: Exact match found in the legitimate list - probably OK
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Running app: /private/var/folders/5j/dcjv5ths7z38x7vsdl0kyvvw0000gn/T/AppTranslocation/D844F836-1BD7-4DA2-8776-B9100572BA03/d/Cyberduck 2.app/Contents/MacOS/Cyberduck
Details: Executable file is not accessible without Full Drive Access
Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
Details: Executable file is not accessible without Full Drive Access
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Login Item: ~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
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Apps: 86
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'''32-bit Applications:'''
3 32-bit apps
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'''Kernel Extensions:'''
/Applications/Parallels Desktop.app
prl_hypervisor.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.11)
prl_netbridge.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_usb_connect.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
prl_vnic.kext (Parallels International GmbH, 16.1.1 49141 - SDK 10.9)
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/Library/Extensions
FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11)
Dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14)
Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.15-3 - SDK 10.11)
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'''System Launch Agents:'''
[Not Loaded] 18 Apple tasks
[Loaded] 174 Apple tasks
[Running] 121 Apple tasks
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'''System Launch Daemons:'''
[Not Loaded] 33 Apple tasks
[Loaded] 182 Apple tasks
[Running] 122 Apple tasks
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'''Launch Agents:'''
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-28)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-11-28)
[Not Loaded] com.avast.hub.plist (? 0 - installed )
[Other] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-12-07)
[Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25)
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'''Launch Daemons:'''
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-28)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-11-28)
[Not Loaded] com.avast.hub.schedule.plist (? 0 - installed )
[Not Loaded] com.avast.hub.xpc.plist (? 0 - installed )
[Other] com.avast.init.plist (? fe750b9b - installed 2020-12-07)
[Other] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-12-07)
[Other] com.avast.update.plist (? f4a2548f - installed 2020-12-07)
[Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-25)
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'''User Launch Agents:'''
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-30)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-29)
[Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-11-21)
[Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-11-21)
[Loaded] local.launch.signiantapp.plist (Apple - installed 2020-12-22)
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'''User Login Items:'''
[Not Loaded] AppCleaner Helper (? - installed 2011-08-31)
Modern Login Item
~/Desktop/***_K/software/Apps/App_Cleaner/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app
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'''Internet Plug-ins:'''
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-11)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-28)
AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-11)
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'''User Internet Plug-ins:'''
'''User Internet Plug-ins need Full Drive Access'''
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'''User Audio Plug-ins:'''
'''User Audio Plug-ins need Full Drive Access'''
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'''User iTunes Plug-ins:'''
'''User iTunes Plug-ins need Full Drive Access'''
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'''Safari Extensions:'''
"Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-11-06)
Open in IINA (HeChen LI - installed 2020-11-30)
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'''3rd Party Preference Panes:'''
WacomTablet (Wacom Technology Corp. - installed 2020-09-25)
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'''Backup:'''
'''Time Machine Not Configured!'''
One other local snapshot
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'''Performance:'''
System Load: 1.21 (1 min ago) 1.23 (5 min ago) 1.27 (15 min ago)
Nominal I/O speed: 2.07 MB/s
File system: 15.41 seconds
Write speed: 2758 MB/s
Read speed: 2796 MB/s
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'''CPU Usage Snapshot:'''
'''Type''' '''Overall'''
System: 1 %
User: 3 %
Idle: 96 %
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'''Top Processes Snapshot by CPU:'''
'''Process (count)''' '''CPU''' ('''Source''' - '''Location''')
Other processes 41.59 % (?)
EtreCheck 10.17 % (App Store)
CLIP STUDIO PAINT 4.42 % (CELSYS,Inc.)
WacomTabletDriver 2.32 % (Wacom Technology Corp.)
com.wacom.IOManager 1.38 % (Wacom Technology Corp.)
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'''Top Processes Snapshot by Memory:'''
'''Process (count)''' '''RAM usage''' ('''Source''' - '''Location''')
CLIP STUDIO PAINT 2.03 GB (CELSYS,Inc.)
Cyberduck 1.02 GB (? - '''Translocated''')
IINA 998 MB (HeChen LI)
Google Chrome 943 MB (Google, Inc.)
EtreCheck 699 MB (App Store)
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'''Top Processes Snapshot by Network Use:'''
'''Process''' '''Input''' / '''Output''' ('''Source''' - '''Location''')
Other processes 298 MB / 493 MB (?)
Dropbox 92 KB / 105 KB (Dropbox, Inc.)
Cyberduck 37 KB / 7 KB (? - '''Translocated''')
mdworker_shared 0 B / 0 B (Apple)
spindump_agent 0 B / 0 B (Apple)
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'''Virtual Memory Information:'''
Physical RAM: 128 GB
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Free RAM: 98.84 GB
Used RAM: 22.21 GB
Cached files: 6.96 GB
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Available RAM: 105.79 GB
Swap Used: 0 B
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'''Software Installs (past 30 days):'''
'''Install Date''' '''Name''' ('''Version''')
2020-12-09 AvastHUB
2020-12-10 EtreCheck (5.6.4)
2020-12-11 Adobe Acrobat DC (20.013.20074)
2020-12-18 XProtectPlistConfigData (2137)
2021-01-04 Zoom (5.4.59780.1220)
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'''Clean up:'''
/Library/LaunchDaemons/com.avast.init.plist
/Applications/Avast.app/Contents/Backend/hub/init.sh
Executable not found
/Library/LaunchDaemons/com.avast.update.plist
/Applications/Avast.app/Contents/Backend/scripts/update/update.sh
Executable not found
/Library/LaunchDaemons/com.avast.uninstall.plist
/Library/Application Support/Avast/autouninstall/autouninstall.sh
Executable not found
/Library/LaunchAgents/com.avast.userinit.plist
/Applications/Avast.app/Contents/Backend/hub/userinit.sh
Executable not found
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'''Diagnostics Information (past 7-30 days):'''
'''Directory /Library/Logs/DiagnosticReports is not accessible.'''
'''Enable Full Drive Access to see more information.'''
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'''End of report'''
crwdns2866306:0crwdne2866306:0:
iMac Intel 27" Retina 5K Display 2020
crwdns2915684:0crwdne2915684:0:
open