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Unable to Charge / Power On
ionvac won’t power on even though it should be capable of doing so (full battery or charged overnight).
Electrical System Malfunction
Reset the electrical system:
- Remove the battery.
- Hold down the power button for about 20 seconds, then release.
- Immediately replace the battery and power ON.
Charging Contacts are Dirty
The charging contacts are the 2 points on both the charging dock and bottom of the ionvac.
Restore the ionvac’s ability to recharge:
- Remove any dirt on the charging contacts that can obstruct this connection.
- Wipe all charging contacts with a clean, dry cloth.
Battery is Ineffective
- Make sure your ionvac battery is clean and fully inserted.
- Ensure your ionvac is using the battery from the manufacturer.
- Try a new battery by following our Battery Replacement Guide.
Charging Dock isn’t Charging
- Test the separate DC power cable from the dock to another device.
- If the cable fails to operate, replace the malfunctioning cable with a new 6.3*4.0mm DC power cable.
- If ionvac is still unable to charge, ensure that the power cable input on the dock is free of dust or hairs that may interfere with connectivity.
- Clean the power cable input with an air duster or isopropyl alcohol.
- Test the charging dock with both the ionvac and a functional DC power cable.
- If the ionvac fails to power on, follow our Power Button Replacement Guide.
ionvac Dies Randomly
After powering on and operating normally, ionvac will turn off at random.
Low Battery
- Make sure your ionvac is fully charged by leaving it on the charging port for several hours or overnight.
Battery is Ineffective
Electrical System Malfunction
See Electrical System Malfunction (top of page).
Not Moving or Turning Effectively
ionvac gets stuck and cannot move or navigate corners.
Loose or Obstructed Wheels
- Clean out any debris in and around the wheels with a damp, lint-free cloth.
- Tighten the screws in the wheels.
- Make sure the wheels are properly lubricated, and clean off any excess lubricant.
- Test the wheels to ensure they move smoothly.
If the problem persists, you may need to replace the wheels. Follow our Motor Wheel Replacement Guide.
Blockage in Main Brush Roller
Clean out the main brush roller:
- Remove the main brush roller from its casing.
- Gently remove any debris entangled in the roller and return it to the casing.
If the problem persists, you may need to replace the main brush roller. Follow our Main Brush Replacement Guide and Side Brush Replacement Guide to replace your brushes.
Stuck in Rough Terrain
Recalibrate mapping settings:
- Follow this Mapping Guide for tips on calibrating the mapping settings.
Unable to Connect ionvac to Wi-Fi
ionvac loses connection to Wi-Fi even with an existing network.
Charging Station is Too Far From Router
Your ionvac may not connect to Wi-Fi because the dock is too far from your router. The further the ionvac is from the router, the lower the bandwidth.
- Move the dock closer to your router to establish a stronger connection.
Device Needs Rebooting
If the ionvac is still not connecting to Wi-Fi, you may need to perform a reboot.
- Press and hold the power button for 10 seconds.
- Wait another 10 seconds and turn it back on.
- Reconnect to your Wi-Fi, and wait for the ionvac status light to turn green.
Router Connection Needs Rebooting
- Power OFF and unplug your internet router.
- Plug it back in.
- Wait 5 minutes and turns it ON.
- Check if a connection can be established with the ionvac.
Brushes Do Not Collect Debris
Rotating brushes on the ionvac stopped spinning.
Dirt Buildup in Dustbin and Brushes
If the indicator (Power Button) is solid red and makes two or four beeps, this means either the side brush or main brush malfunctioned.
Emptying the dustbin after each use and maintaining clean brushes can prevent build up.
Clean out the dustbin:
- Press the dustbin release button to open.
- Use a new cloth to clean the inside of the dustbin completely before closing.
Clean out the brushes:
- Remove the main brush roller and side rollers from their casings.
- Gently remove any dirt and debris entangled in the rollers, taking out hair and other buildup with the sharp cleaning tool provided or a vacuum cleaner.
- Click the brushes back into place.
Main Brush and Brush Cover Improperly Installed
When brushes on your ionvac are improperly installed, they may scrape the floor or stop spinning entirely.
Reinstalling brushes:
- Switch the power OFF and place the ionvac on a level surface, ensuring the bottom faces upward.
- Disassemble the main brush by pulling on the release tabs of the brush guard and lifting the brush out. To remove the side brushes, gently pull them up and out of the ionvac.
- Clean all brushes and the brush stands with the sharp cleaning tool provided or a vacuum cleaner.
- Reinstall the brushes by gently pushing them back into their assigned slots.
- Ensure the brushes click into place and the main cover is closed.
- Wait 10 seconds and switch the power back ON.
Brush Bristles are Worn Out
If your bristles are worn beyond repair, you may need to replace the brushes on your ionvac.
- Follow our Main Brush Replacement Guide and Side Brush Replacement Guide to replace your brushes.
Filter Needs to be Replaced
If the problem persists, you may need to replace the filter on your ionvac.
- Follow our Filter Replacement Guide to replace your rotating brushes.
crwdns2915084:0crwdne2915084:0
University of Colorado Denver, Team 1-1, Campeau Fall 2023 crwdns2935289:0University of Colorado Denver, Team 1-1, Campeau Fall 2023crwdne2935289:0
UCDENVER-CAMPEAU-F23S1G1
crwdns2931471:07crwdne2931471:0
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Ionvac runs backward, in other words, as soon as it is out of the charging station, it backs around the room. pressing the directional keys on the remove has little to no effect. ideas?
WEL - crwdns2934203:0crwdne2934203:0
Hi WEL,
The vacuum moves backwards when the bumper is pressed. In the event that the bumper is stuck compressed, it will override any directional inputs from the remote and continuously move backwards. This is a common problem with this vacuum and is usually resolved by slightly loosening the tight screws below the rim (refer to our Logic Board guide, Step 6.) For some reason, when the rims on the bumper are too tightly screwed, it interferes with the bumper's ability to pop back out. Loosening their screws slightly will allow the bumper to bounce again.
Dylan -
SIDE BRUSH ERROR FIX:
If the machine is throwing the side brush error and one or both side brushes have stopped spinning after having been cleared and can spin smoothly by hand, they may not need to be replaced immediately or at all.
1. Follow steps 1-5 of this guide:
ionvac SmartClean V2 Side Brush Motors Replacement
6. Disconnect one of the side brush motors from the circuit board.
7. Without replacing screws, replace main housing, switch power ON, flip unit over, and place on floor, and start unit to test.
8. If the unit continues to throw the error, gently flip it over, turn it off, remove the main housing, and re-connect the brush motor and disconnect the OTHER side brush motor.
9. If unit runs without throwing the error after step 7 or 8, stop the unit, gently flip it over, turn it off, remove the main housing, and re-connect the brush motor. This can 'restart' the brush motor that is throwing the error.
10. Unit can run with either or both motors disconnected if necessary.
Rmitchell - crwdns2934203:0crwdne2934203:0
I can't cancel a scheduled cleaning or adjust the start time
Veronica L Kearns - crwdns2934203:0crwdne2934203:0
Hi Veronica! Here are some ideas to troubleshoot this issue:
1. Check the App Version
- Ensure you have the latest version of the app installed. Check the app store for updates.
- Uninstall & reinstall the app, then try again.
2. Verify Connection
- Make sure the robot vacuum is properly connected to Wi-Fi.
- Confirm that your smartphone is connected to the same Wi-Fi network.
3. Restart the Device
- Restart both the ionvac SmartClean V2 and your smartphone.
- Unplug the vacuum, wait for a few seconds, and then plug it back in.
4. Clear and Reset Schedule
- Open the app and navigate to the scheduling section.
- Delete any existing schedules completely.
- Try setting a new schedule and then attempt to adjust or cancel it.
5. Factory Reset
- Perform a factory reset on the ionvac SmartClean V2. Refer to the user manual for instructions on how to do this.
- Set up the device again and test the scheduling feature.
Ruth Mekonnen -
If you still have an issue with the scheduling features, contact ionvac's Customer Service for more support. Good luck!
Ruth Mekonnen -
Why is my light on the power button purple/pink. It’s been charging for a while and I just rebooted it but nothing the light is still purple/pink
Letti Ortiz - crwdns2934203:0crwdne2934203:0
Hi Letti! While the device manual does not show what a purple light indicates, here are some ideas to troubleshoot this issue:
1. Ensure Proper Charging
- Make sure the vacuum is properly connected to the charging dock and that the dock is plugged into a working power outlet.
- Check if the charging contacts on both the vacuum and the dock are clean and free from debris.
- Make sure the charging dock is placed in an area with good ventilation and not overheated.
3. Reboot the Device
- Turn off the vacuum completely and unplug the charging dock.
- Wait a few minutes before plugging the dock back in and turning on.
4. Check Battery Health
- If the vacuum has been used for a long time, the battery might be degraded. Consider replacing the battery if it's old. (Follow our guide linked in the article above.)
5. Firmware Update
- Ensure that the vacuum's firmware is up to date. Check the app for any available updates and install them.
6. Factory Reset
- Perform a factory reset on the ionvac.
7. Contact Customer Service
Ruth Mekonnen -
My vac stops midway through cycle in the middle of the room. Plenty of battery life left. I have to pick it up and place on charger. It lasts maybe only 10 minutes per vacuum cycle.
jigzsaw - crwdns2934203:0crwdne2934203:0
Hello, jigzsaw! It may be that your ionvac is experiencing some electrical issues. Please refer to the "ionvac Dies Randomly" section in the article above, and follow the instructions to reset the system. Suggestions in previous comments may help as well. If not, here are other ideas:
1. Check for Obstacles and Debris
- Try starting the cycle in different areas of the room.
- If no change, clean the sensors & brushes (guide above).
- Ensure the sensors, brushes, and wheels are free from debris and hair.
2. Battery Health & Charging
- Even if the battery is being charged fully and the vacuum is old, the battery might be degraded and not holding a charge properly.
- Consider replacing the battery if it is old (guide above).
4. Check Environmental Factors
- Floor Type: Make sure the vacuum is compatible with the type of floor it is cleaning. Some vacuums might struggle on thick carpets or uneven surfaces.
- Ventilation: Ensure the vacuum is operating in a well-ventilated environment to prevent overheating.
Ruth Mekonnen -
If you still have an issue with the ionvac shutting off mid-cycle, contact ionvac's Customer Service for more support. Good luck!
Ruth Mekonnen -
Radar sensor is blocked
Amber - crwdns2934203:0crwdne2934203:0
Hi Amber! Please gently clean the radar sensor with a soft, dry cloth. Make sure no dust or debris is obstructing it. The iFixit website has handy tools to get rid of tiny particles that may be stuck in tight spaces and can cause navigation issues. Inspect the sensor for visible damage, meaning it will have to be replaced, and, lastly try resetting the vacuum by turning it off, removing the battery, holding down the power button for about 20 seconds, and then reinserting the battery before turning the vacuum back on. Hope this helps!
Ruth Mekonnen -
Ionvac won't dock. There are no obstructions blocking it. It goes in front of the charging station and just spins and rolls away from it and eventually dies. I have to manually put it on the charger.
roz jor - crwdns2934203:0crwdne2934203:0
Hello, please make sure the charging contacts on both the ionvac and the charging dock are clean. Use a dry cloth to wipe away any dust or debris. You can also make sure the dock is placed on a flat, hard surface. If that doesn't work try resetting the ionvac by turning it off, removing the battery, holding down the power button for about 20 seconds, and then reinserting the battery and turning it back on. If you use the app, you may be able to recalibrate the mapping settings to help it dock more accurately. Hope this helps!
Ruth Mekonnen -
My vacuum is lighting up like it is charging but it is not showing that it has charged at all.
Alyssa - crwdns2934203:0crwdne2934203:0
Hello, please make sure the charging contacts on both the ionvac and the charging dock are clean. Use a dry cloth to wipe away any dust or debris. You can also make sure the dock is placed on a flat, hard surface. If that doesn't work, try inspecting the battery and the charging dock to make sure you don't need to replace either. Hope this helps!
Ruth Mekonnen -
Mine hardly ever finds its way back home, it used to but one problem is that if it was taking too long bumping around in other rooms after cleaning my husband would pick it up and put it on the charger even tho I said that’s not going to help but only confuse it…. It gradually got to the point that it never goes back… I plan on moving the base to a better location but how can I kinda reset it so it forgets all that & starts mapping our house for the new location? Or should I even & just let it re-learn? Sounds like it would create a lot of conflicting info tho… thanks!
October - crwdns2934203:0crwdne2934203:0
when I press the button the dust bin wont come out
linn saffer - crwdns2934203:0crwdne2934203:0
Hi linn! You may have to check for obstructions, iFixit has tools available to clean out any debris that can get lodged and prevent the bin from releasing. You may also clean the release mechanism with a dry cloth or a small brush to clean around the release button and the edges of the dustbin. If neither of these solutions work, please inspect the release button for any damage and reset the vacuum by turning it off, removing the battery, holding down the power button for about 20 seconds, and then reinserting the battery and turning it back on. Hope this helps!
Ruth Mekonnen -
Mine is starting to spin in circles on my carpet. I just bought it. It’s brand new.
Mrwavey666gd - crwdns2934203:0crwdne2934203:0
Hello! Please check out our "Not Moving or Turning Effectively" troubleshooting section above. Sometimes recalibrating the mapping settings on the ionvac app will help. Hope this helps!
Ruth Mekonnen -
Mine is not sucking. It will suck minor dust, but anything like animal hair or other debris that other vacuums would pick up it catches on the rolling brush but does not suck into the bin.
Bryan - crwdns2934203:0crwdne2934203:0
Hi Bryan! Please check out the "Brushes Do Not Collect Debris" section above, inspecting and cleaning the filters, brush roll, dustbin, etc., and ensure all parts of the vacuum are properly assembled and securely in place. Sometimes a loose connection can cause a loss of suction. Finally, test the vacuum on different surfaces to see if the issue persists. Hope this helps!
Ruth Mekonnen -
The bace is cloged!!!
Nicole - crwdns2934203:0crwdne2934203:0
Hi Nicole! I think you're talking about the base. If so, turn off and unplug the vacuum, inspect the intake area, dust bin, filters, and brush rolls for any visible blockages using a flashlight to remove debris. The iFixit website has tools that would be very handy to remove such debris. Please check out our troubleshooting guides for step-by-step instructions to disassemble the ionvac if necessary. Hope this helps!
Ruth Mekonnen -
Backsup an inch or two rotated 1/4 three or so times and stops. I've made sure it's charged and cleaned filter and pan. Checked brushes and wheels. Help.
Joy K Jones - crwdns2934203:0crwdne2934203:0
Main brush won't rotate
chriskrueger60@gmail.com - crwdns2934203:0crwdne2934203:0
Mine suddenly stopped suctioning at all. I've checked the mode, it's not on "off" or Eco or anything. All the brushes are completely cleaned out, everything is connected properly and it's charging, connecting to the internet, everything just fine. It just randomly stopped using the "vacuum" part. All brushes are still spinning properly.
Jessica Lohr - crwdns2934203:0crwdne2934203:0
My battery shows 100% but as soon as I start the vac is say low battery power. I have tried a new battery and does the same thing. Any help would be appreciated
Ken - crwdns2934203:0crwdne2934203:0