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Display is not working properly
I want to turn on my iLive device, but the display is not working so I cannot determine if the device is powered or working.
The “Display” button was not pressed
There is a button labelled “Display” on the device. This button may not have been pressed to initiate the display. Press the display button and see if the display works properly.
The device is not plugged into a power outlet and/or has missing or dead batteries.
This device can be powered with batteries and also AC/DC power. Ensure that the device is plugged into a wall outlet properly. Make sure your batteries are installed correctly and are not dead if you are not using AC/DC power.
Battery connection not working
I want to unplug my radio from the wall so it will run on batteries but the power will not turn off
Make sure the batteries are aligned and properly placed
Make sure that the positive and negative sides of the battery are aligned and placed firmly in the slot
Battery connectors are corroded
If the power is not turning on even after you have pressed the power button or power is weak you will need to clean the battery slot and connectors, if this does not work your connectors will need replacing.
Speakers not working correctly
I am trying to listen to music and there is no sound
The device's volume is muted
For example if your device is an iPhone, make sure the volume is turned up
The speaker has split wire(s)
Check to see if the audio out cord and the power cord for the speaker are securely plugged in and not split or frayed. If they are, then you should safely solder the wires back together if you have the ability to do so. If not, you will likely need to replace the speakers in the device.
Disc tray is not working correctly
I want to insert a disc into my device but it will not accept the disc
There is another disc or debris inside the disc tray
Take a flashlight and look into the disc tray slit. Eject any disc that may already be in there. Using a thin object such as a paperclip or toothpick to remove any debris that may be stopping the disc tray from properly working. Compressed air should be sprayed carefully into the tray to remove any debris remaining.
Your disc tray is damaged and needs to be replaced
Someone a piece or multiple pieces of the disc tray have been damaged, and therefore you must replace the entire disc tray. See your guide here:
Radio is not connecting
I want to listen to the radio but my device isn’t picking up radio stations
Make sure you have the right setting on
Make sure you have the corresponding setting on, for example if you want to listen to an FM station, make sure it’s on FM setting
Move any devices near the system that could be causing interference
Some devices like routers, TVs, microwaves, and similar appliances will cause interference with the radio connection. Move the appliances to a different location.
crwdns2915084:0crwdne2915084:0
Texas Tech, Team S46-G6, Bennett Spring 2017 crwdns2935289:0Texas Tech, Team S46-G6, Bennett Spring 2017crwdne2935289:0
TTU-BENNETT-S17S46G6
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crwdns2944067:031crwdne2944067:0
My radio is less than a year old. This morning it was running automatically thru all the radio stations, opening and closing the CD door, volume was going up, and could not turn on or off without unplugging. What is going on?
Betty - crwdns2934203:0crwdne2934203:0
My under cabinet radio is 2 months old. Was working fine at first but now, the volume level doesn’t work. It remains at the same level all the time, whether with CD or radio. Problem remains same with remote. What is going on?
Lucette Lepine -
Keeps reading either “ERR" or “NO". I opened up the top and the disc is spinning the wrong direction and the laser is trying to read the outer edge of the cd.
tmrowell1983 - crwdns2934203:0crwdne2934203:0
Just install the radio cd player and the cd door wont stay closed or read a cd
dishmantraci - crwdns2934203:0crwdne2934203:0
Hello my CD player will not close either, it just opens and closes and won't play.do you have any advice on how to fix it?
Frustrated, please advise
MB
Mike Butler -
Unit turns itself on at exactly 12:00 PM daily and makes a popping or clicking noise. After powering down then turning unit back on the volume is at maximum. Very annoying!
jesscar1 - crwdns2934203:0crwdne2934203:0
I paired my iphone5 with the radio unit but cannot get the audio from phone to radio. Help!
Sue - crwdns2934203:0crwdne2934203:0
My ilive Bluetooth stopped pairing with my phone a couple weeks ago, now a new phone, I tried pairing with it and it won't pairing,Neither
durbinn12314 - crwdns2934203:0crwdne2934203:0
non of the above is working mines appears to have no power not turning on
frank smith - crwdns2934203:0crwdne2934203:0
My Bluetooth stopped pairing with my phone couple months ago, got a new phone a month ago, won't pair with this now. I really got dependent on it telling me when I have a call or message. I've, unplugged it and removed batteries to try to reset, still wouldn't pair. My unit is 9 mo
durbinn12314 - crwdns2934203:0crwdne2934203:0
why does my alarm go off randomly. It shuts off when i hit the button. It is very annoying. It is a IKBC384SMP3U bluetooth/ cd / mp3-cd/usb/ radio/ music system
gtm1549 - crwdns2934203:0crwdne2934203:0
Was working at one point, now no power at all, with either AC or Battery. Any ideas?
Gary T - crwdns2934203:0crwdne2934203:0
Getting static recently. When I move around gets better.
Deborah Barko - crwdns2934203:0crwdne2934203:0
My ilive unit is new. Once I set time, leave it for a few days, my display shows 556. Not sure what that means. Unit is frozen at that time and will only respond to me powering it off/on again.
C Walker - crwdns2934203:0crwdne2934203:0
I have found that my TV remote turns the radio timer on when I use the volume control which in turn turns the radio on after timer runs down to zero and also the microwave has set it off also.
gtm1549 - crwdns2934203:0crwdne2934203:0
Put disc in and just makes a vibrating sound and does not play
mjpace1 - crwdns2934203:0crwdne2934203:0
My ilive bluetooth radio will not let me change channels cause these p1 p2 p3 crap keeps showing up how do I fix this
Dennis Gilbert - crwdns2934203:0crwdne2934203:0
Volume will not turn up or down. Only listen to CD's on it. Only 6 months old but didn't purchase extended warranty. Anyone know how to fix this problem?
Lori - crwdns2934203:0crwdne2934203:0
This radio is a piece of crap. Since day one I have to reset it about every 3rd or 4th time I use it. It will not turn on, so I have to unplug it for a while, plug it back in and hope it works. Today, nothing works to get it to turn on. It's a year old.
Betty O - crwdns2934203:0crwdne2934203:0
My volume is stuck on loud. It would let me turn it down. How do I fix this problem?
kracine13 - crwdns2934203:0crwdne2934203:0
I'm on my second unit in a month the CD player plays the CD then the tray won't open! I lost my CD when I returned the last one so this is a brand new CD and unit is not 24 hours old any help will be greatly appreciated.
Valerie - crwdns2934203:0crwdne2934203:0
I had an issue with sound, pulled the plug out for a couple of hours and it’s fine now, good luck
kpeelar - crwdns2934203:0crwdne2934203:0
Can not get radio to preset
Tina Kindle - crwdns2934203:0crwdne2934203:0
I received this radio/cd/bluetooth player two weeks ago from amazon. It seems to work fine but the remote does not work properly. I changed the battery and now it works but the buttons do the wrong thing like the board is turned around wrong. any advice?
Tarael Thorpe - crwdns2934203:0crwdne2934203:0
My knit cap .no charge
Amparo Lemus - crwdns2934203:0crwdne2934203:0
My iLive under the cabinet radio/CD Model #IKBC384S player is just a year old and I lost the audio on it. This would happen sporadically, so I would unplug it for 5 seconds, replug it and it would play. No more, it just doesn't play. I have cleared the memory, and re-set the pre-sets and the radio doesn't play, then all of a sudden plays and then it stops playing. What is going on?
Also, is there an easy way to set the pre-set stations on this radio? This is one of the most difficult radios to set the pre-set stations. It took me over an hour to pre-set 7 stations.
Thank you. Steve L.
Steven Lytwyn - crwdns2934203:0crwdne2934203:0
We just bought this ilive under counter radio, and every time I turn it on. The radio blares at the highest volume for 1 second, and then reverts to the set volume. Scares the crap out of everyone. What's going on?
Peter Haslund-Nielsen - crwdns2934203:0crwdne2934203:0
My display light for the clock is dim. Any way to make it brighter
Big D - crwdns2934203:0crwdne2934203:0
All of the "solutions" in the ILIVE IKB384S Troubleshooting list assume that the operator has done something incorrectly, or the blame lies somewhere in the power source. I own one of these and have experienced some of the problems from the list above, in addition the remote that came with it has not worked since day one.
I am in agreement with Betty O who states that "this radio is a piece of crap". It seems that the solution is to buy another brand.
Tarael Thorpe - crwdns2934203:0crwdne2934203:0
I have undercounted radio/cd and I can’t get anything to work. No sound. What should I do
Diana 12/31/24
Diana Epple - crwdns2934203:0crwdne2934203:0
Radio plays well for 15-20 minutes, but then sound deteriorates: becomes fuzzy and distorted. Switch off and on again, and the cycle repeats (indefinitely).
I expected more from a mid-priced radio.
Timothy Sly - crwdns2934203:0crwdne2934203:0