Visual Land Prestige Elite 9Q Troubleshooting

the device is not producing good quality sound or any sound at all from either loud speaker or headphones

Ensure headphones are taken out and volume on tablet is turned all the way up. If the sound is not as loud as it should be or there is no sound at all, your speaker may be damaged or disconnected from motherboard.

Remove headphone jacks and reinsert them properly, ensuring complete connection with audio jack. If sound is not being produced properly, try using another pair of headphones. If the sound works with the new headphones, your old headphones should be replaced.

If you have tried multiple pair of headphones and your sound is still not working properly, your audio jack may have a bad connection with the mother board and should be evaluated.

Your device does not appear to turn on at all.

Insert the charger . Now, leave the charger in the device for 30 minutes and attempt to turn on. If the device will not turn on then the battery needs to be replaced.

If the tablet is charged or connected and the device does power on, but the screen does not turn on, then the LCD may need to be replaced

If neither of the options above work, the motherboard of your device may not be any good.

Your device does not hold a charge for more than a few minutes or stay on without the charger.

If your device does hold charge for long, you may have too many apps running which is overloading the device. To stop the apps from shutting your device off, navigate to Home>Settings>Wireless & networks>Data usage and then clear the data and cache that your apps are using as well using the force stop button to stop any app, process, or service. Disabling Wifi and Bluetooth connections will also preserve battery life.

If your device is plugged into the proper microUSB charger and does not seem to gain any battery charge, then you may have a faulty charger or charger jack. The best option is to try a new battery charger before assuming the charger or battery are bad.

If your device is still losing charge rapidly after turning off all the apps and trying a new charger, then your battery is more than likely going to need to be replaced.

Your device is unresponsive to any form of touch capabilities.

First turn device off, wait one minute after device has completely turned off and turn it back on. If device is still not functioning properly, this may mean the device has too many apps or processes running at one time which will overload your device and cause it to automatically shut down. To stop the apps from shutting your device off, navigate to Home>Settings>Wireless & networks>Data usage and then clear the data and cache that your apps are using as well using the force stop button to stop any app, process, or service. Disabling Wifi and Bluetooth connections will also preserve battery life.

If your device feels hot to touch, this can cause the device to automatically shut down due to its own safety mechanism. Stop all apps, processes, and connections as well as let your device rest for 15 minutes to let it cool down.

After powering your device off then on, if it still acts slow you may want to factory data reset the device. NOTE: this will erase all personal data from internal storage. To perform the Factory Data Reset navigate to Home>Settings>Backup&Reset>Factory data reset.

If your device is not allowing you to factory reset, you can hard reset by following these steps:

1. Hold power button to force tablet to shut off
2. After device shuts off, wait 3-5 minutes
3. Press and hold power and volume + (up) until screen turns on
4. Three seconds after logo appears release power button and continue to hold volume +(up) button until the recovery menu appears
5. After menu appears using volume buttons to highlight wipe data/factory reset
6. Press power button to select reset
7. Then use power button to select confirm wipe data

Camera is not taking clear pictures or taking any pictures

If front camera is taking dark pictures, ensure that there is not anything obstructing the view. If camera is clean and free of fingers or any objects during photography then camera itself may be damaged or the connection between motherboard may be interrupted by disconnection or damage.

If rear camera is taking dark pictures, ensure that camera is getting complete exposure. If camera is being blocked by anything dark pictures or unclear pictures will be taken. After ensuring camera if free of obstruction and dark or unclear pictures are still taken, the camera housing might be damaged or disconnected from motherboard.