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Shortened Battery Life
The battery life is not as expected, and is dwindling by the day
Watch your widgets and apps
- Some widgets are always connected to the internet, or update frequently. Avoid using these widgets/apps as this drains your battery rapidly.
- Make sure to close apps that stream video, or audio, as they may still be running in the background.
- There are some apps that can be downloaded to monitor your battery usage, and give you tips for better battery life.
Adjust Your Settings
- Turn the wifi off when you are not using it. Go to settings, then wireless and networks, then wifi to change this.
- Lower your screen brightness by going to settings, then display, then brightness.
- Use a screen timeout. Go to settings, display, screen timeout.
- Use still wallpapers instead of live wallpapers. Go to settings, display, wallpaper.
Internet Issues
Connecting to the internet, and any issues that might happen
Connecting to the Internet
- Go to settings, then wireless and networks. Select wifi to turn it on or off.
- The tablet will automatically connect to the internet and if a password is required will ask you.
Connected but Still Can't Browse
- This could be an issue with your router.
- Turn your tablet off.
- Unplug your router, wait 30 seconds. Plug it back in and wait for the lights on your router to turn on again.
- Turn on your tablet. Follow the Connecting to the Internet instructions.
Forgot Password
"I have forgotten my password and cannot get into my device."
Hard Reset
The only way to get back into a locked device, if you have forgotten the password, is to do a hard reset. This reset will replace the tablet's factory settings and erase all the data within it.
- Turn off device.
- Press and hold the "Volume +" for 5 seconds, then while still holding down the "Volume +" button press the "Power Button" together for 15 seconds.
- The Android recovery screen will appear, then press the "Volume -" button once to enter the menu.
- Use the "Volume -" button to scroll down and click the "Wipe Data/Factory Reset" option by pressing the "Power Button".
- On the next screen, select "Yes -- Delete all user data" and press the "Power Button."
- Finally select "Reboot System Now".
- The tablet should now be back to all of its factory settings and you should once again have access to your device.
Tablet Won't Turn On
You push the power button, but the device stays at a black screen
Battery is Dead
The tablet may be out of battery
- Try plugging the tablet into a wall outlet or computer.
- Refer to Visual Land Tablet has shortened Battery Life section to learn more about saving battery life.
Factory Reset
- The tablet may need to be restored back to factory settings.
- Do this only as a last resort option.
- Refer to the Hard Reset section for instructions.
Helpful Links
crwdns2915084:0crwdne2915084:0
Penn State, Team 2-25, Kaschak Winter 2015 crwdns2935289:0Penn State, Team 2-25, Kaschak Winter 2015crwdne2935289:0
PSU-KASCHAK-W15S2G25
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crwdns2944067:028crwdne2944067:0
My prestige 7 tablet will not load OS. I push the power button and it goes to a black screen with the word Android in the color silver. It stays on this screen indefinitely.
Robert Canada - crwdns2934203:0crwdne2934203:0
Still will not reset with the hard reset... it goes to the Android picture with exclamation point on
Frances Johnson - crwdns2934203:0crwdne2934203:0
I turn table on to find camera setting on with a odd shadow on screen and tablet is froze there and will not turn off .
sgc517@yahoo.com - crwdns2934203:0crwdne2934203:0
I still can't get it to hard reset. I don't seem to see the android logo
Gabriela Hernandez-De La O - crwdns2934203:0crwdne2934203:0
I still can't get into my tablet because i forgot my password
54mammie - crwdns2934203:0crwdne2934203:0
Got brand new visual land prestige 11 hard core tablet and went to set up wifi and it says saved and will not connect to my wifi. Hard reset and it still will not let me set up my wifi. Called Spectrum cannot help it is the tablet. What can I do if it won’t even hard reset.
ranola53 - crwdns2934203:0crwdne2934203:0
Got tablet and tried to download apps from google playstore. Nothing will download. Just shows waiting for dow nload. But none will download. What needs to be done?
Carolyn Vermeulen - crwdns2934203:0crwdne2934203:0
i bought my son a prestige an now doesnt take any charge
maryterezwharton - crwdns2934203:0crwdne2934203:0
I forgot password and it won't do the hard reset at all I press the volume+ for 5 seconds and the also the power button but it turns on and goes to the sign in screen please help
Maria Guel - crwdns2934203:0crwdne2934203:0
Mine is the same way. Have you came up with a way to do the hard reset or factory reset? I don't reset button
Amy Dover -
I ordered tablet and it came on t hen went off and never came back on. I charged it for an hour and still didn't come on. I've had my tablet for 2 maybe 3 years now and still don't work.
thrspayton57 - crwdns2934203:0crwdne2934203:0
What can I do to make it come on or where or who to call to send it back to be fixed?
thrspayton57 - crwdns2934203:0crwdne2934203:0
Help ! This tablet will not allow me to reset everything. I hv followed the instructions to the T
Tmalin - crwdns2934203:0crwdne2934203:0
Wont do $@$* anymore
cobra562 - crwdns2934203:0crwdne2934203:0
You can't reinstall anything anymore. Android Google are all screwed up. Bunch of Chinese @%^$$@$# run
cobra562 - crwdns2934203:0crwdne2934203:0
My tap inputs do not work, I can turn on my device but when it comes to “swipe to unlock" it will not register any movements. What can I do to fix this?
MrYong - crwdns2934203:0crwdne2934203:0
Unable to log in with password won't let me on line tablet worn reset valuable work information need desperate at my daycare please help!!
Joan Grace - crwdns2934203:0crwdne2934203:0
Please help set computer never changed my pass word can't get in. My fay cate info is valuable parents information.
Joan Grace - crwdns2934203:0crwdne2934203:0
my PRESTIGE ELITE 8QS IS FROZEN ON. ALL I SEE IS THE OPENING SCREEN [ELITE 8QS. POWERED BY ANDROID] IT WONT TURN OFF. IS THER A RESET BUTTON? ANY SUGGESTIONS?
Robert DeCarolis - crwdns2934203:0crwdne2934203:0
I forgot my password to my tablet and I tried to hard reset it but it had an android with an explanation mark come up on the screen and it still will not allow me access into my device.wgat do I do now
Elizabeth griffin - crwdns2934203:0crwdne2934203:0
I don't know the password and can't reboot the device. I held the Power button and the other button for 15 seconds and the screen comes up for me to enter the password
Kimberly Ferguson - crwdns2934203:0crwdne2934203:0
Me too. Did you figure it out
Amy Dover -
Will not connect to the internet
Ruby - crwdns2934203:0crwdne2934203:0
I can not open my tablet I forgot the password
Paige Simmons - crwdns2934203:0crwdne2934203:0
I forgot my password an dontwant to lose the data on it
Bryan Thomas - crwdns2934203:0crwdne2934203:0
Mine is literally still saying use email that was used to set up after I did the factory reset is another way
Steph - crwdns2934203:0crwdne2934203:0
It reset but still stuck on asking about email the tablet was set up With bit have no idea ! Need help
Steph - crwdns2934203:0crwdne2934203:0
The tablet will not charge
Claiborne Lawrence - crwdns2934203:0crwdne2934203:0