crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Device Will Not Power On
When the power button is pressed, the device will not turn on, and the screen continues to be black.
Low Battery
The device may not be turning on because the battery is dead or almost dead. In order to check if the issue is with the battery, plug in the charger for at least 15 minutes and try to power on the device again. This time, try holding down the power button for at least 5 seconds. If the device still does not turn on, refer to the additional options below.
Faulty Power Outlet
The outlet itself may be the issue and not the battery. Try charging the device using an alternative outlet and following the same procedure explained in low battery.
Faulty Battery
If the device still fails to power on, consider replacing the battery as explained in our battery replacement guide.
Device Will Not Charge
The charger is plugged into the device and connected to the wall, but there is no sign that it is charging, as it will not not turn on and nothing is happening.
Faulty Charger
It is possible that the charger you have is broken or defective. Sometimes, there is no visible damage to the wire even though it doesn’t work. Other times, the wire may be frayed. You may need to replace the charger.
Faulty Outlet
The issue may be that the outlet is not working. Try plugging something else, such as a different charger or even a lamp, into that outlet. If that device doesn’t power on, it may be the outlet that is broken or not currently working. Plug the Jetpack charger into a different outlet.
Faulty Battery
If you have established that your charger and outlet are working, the battery may be what is broken. You may need to replace the battery.
Device Cannot Connect to the Internet
The Hotspot cannot connect to the device.
Low Signal Area
There are certain parts of the U.S. that cannot connect to the Verizon jetpack. This might require you to move to a different location temporarily.
Internal Battery is Low
The battery may be low, which means that it does not have access to any networks. Therefore, connect your charger to the Jetpack.
Data/Storage Used up on Device
Even when the Jetpack is working, it might not connect to WiFi because you have used up all of the data on your phone. Make sure you remove some storage to free up space to use the Jetpack.
SIM Card Not Installed
Make sure your SIM card is properly installed into the device so it can connect to the Verizon network. See this guide to locate the SIM card.
crwdns2915084:0crwdne2915084:0
Marist, Team S1-G3, Chaterdon Fall 2018 crwdns2935289:0Marist, Team S1-G3, Chaterdon Fall 2018crwdne2935289:0
MARS-CHATERDON-F18S1G3
crwdns2931471:03crwdne2931471:0
crwdns2935297:08crwdne2935297:0
crwdns2944067:032crwdne2944067:0
What if the device is turned on and able to receive a signal and connect to a WiFi network but the screen stays black and cannot be turned on?
QC Knights - crwdns2934203:0crwdne2934203:0
Jetpack says data usage not available. What does that mean?
Mike Devine - crwdns2934203:0crwdne2934203:0
Every time I power up this device, it says “Sim card not detected.” I have to power the device off then power it back on. Totally fixable, but totally annoying. Why is this happening?
Jeffrey Shapiro - crwdns2934203:0crwdne2934203:0
The internet JetPack says connected and a Chromebook is being used. When we try to open our email it says, “Verizon Wireless Jet Pack connected; Mobilized data; This site can not be reached.” Do you know why it wouldn’t connect?
Theresa Johnson - crwdns2934203:0crwdne2934203:0
I am not sure why it does that but mine does the same thing. Use a VPN. I started using IP Vanish and I never have that problem anymore.
sacha reagan -
Jetpack keep saying data usage not available .what can i do
Vanessa Perez - crwdns2934203:0crwdne2934203:0
Jetpack keeps saying not available what can I do
Carol Cota -
My Jetpack is stuck powering off. It won’t turn off
oliverrobertson - crwdns2934203:0crwdne2934203:0
Jet pack on and charged won't connect using password!
Doug Wilcox - crwdns2934203:0crwdne2934203:0
My jetpack has a consumer cellular sim card. I need admin. Web interface password to use it? How do I get this?
stephen_staudt - crwdns2934203:0crwdne2934203:0
My jet pack keeps recycling powering on and off
Robert Oates - crwdns2934203:0crwdne2934203:0
Why does my Jetpack beep????
gstokes776 - crwdns2934203:0crwdne2934203:0
Jetpack keep saying data usage not available . You answered above, “Even when the Jetpack is working, it might not connect to WiFi because you have used up all of the data on your phone. Make sure you remove some storage to free up space to use the Jetpack. “ But…..students are trying to connect with the school Chromebook, not their phone. Please help!!
Kristi Knevelbaard - crwdns2934203:0crwdne2934203:0
Device was working fine then turned off. Now turns on, displays Verizon screen, then turns off.
Jack Thomason - crwdns2934203:0crwdne2934203:0
My jet pack was working fine until it said no service available what can I do to fix it
teckreck11 - crwdns2934203:0crwdne2934203:0
So does mine
Bashaw -
says NO BATTERY..
has a new battery..
RAY YANEZ - crwdns2934203:0crwdne2934203:0
What size solar panel should I use to keep my device charged. I use my hot spot in a remote setting.
ed gresick - crwdns2934203:0crwdne2934203:0
The Power Off screen with the three option of Shutdown, Restart, Cancel with the Shutdown highlighted appears to be froze. I cannot get it to shut off with holding down the power button for at least 5 seconds and when I do touch it the same screen comes up and I cannot get it to choose one of the other options.
Vernae Luhr - crwdns2934203:0crwdne2934203:0
Mine will not charge or power on and got a new battery and it still does not power or charge - what could be the issue?
Thanks.
Ashir Graceson - crwdns2934203:0crwdne2934203:0
I have a brand new jetpack. It will not turn on and the battery is getting very hot
wildcowgirlnash - crwdns2934203:0crwdne2934203:0
Everything was working fine for about a month, but now every time I try to connect a device to the jetpack, it requires me to “sign in to the network,” which just takes me to the jetpack webpage. I don't have the admin info to do whatever it is that needs to be done to fix this because I'm borrowing the jetpack from a local library. Why am I suddenly required to “sign in” to the network?
Benjamin Kramer - crwdns2934203:0crwdne2934203:0
what if one devise is connected to the jetpack and working perfectly but when u connect another devise to it and try to play games that need wifi and it wont connect to the game and it says no signal
Rayne Hicks - crwdns2934203:0crwdne2934203:0
My jet pack want connected to the tv
Retina Stallings - crwdns2934203:0crwdne2934203:0
Everything is powered on and says trying to connect and then says setting have changed since last log on please enter security password. I have tried everything and it will not work.
Stacy Macias - crwdns2934203:0crwdne2934203:0
My screen is not working but I can see that it's got full coverage on my TV for Wi-Fi coverage full Wi-Fi coverage but the red outline light is coming on how do I fix this screen to get it coming on because it's staying black
Trevor Odum - crwdns2934203:0crwdne2934203:0
My jetpack LED screen is not coming on but it connects to my Wi-Fi TV smart TV and phone and laptop how do I get the screen to come on
Trevor Odum - crwdns2934203:0crwdne2934203:0
My jet pack turns on but stays on please Waite only, it never changes to anything else on the screen
Jess G - crwdns2934203:0crwdne2934203:0
My jetpack keeps saying no service, but we had service in the same location before.
Bashaw - crwdns2934203:0crwdne2934203:0
Said active connected to data but then says sign in to network I've went through all recommendations still anda
Donna warden - crwdns2934203:0crwdne2934203:0
How do I remove storage or data when my jetpack won't connect to internet?
lucyna gorski - crwdns2934203:0crwdne2934203:0
mi verizon jetpack no emite un usuario y contraseña, busco la red en mi celular y no me muestra ninguna, aun estando el mifi cerca del cel predido
Anima Sola - crwdns2934203:0crwdne2934203:0