Ultimate Ears Wonderboom 3 Troubleshooting

The speaker will not power on or the device will not charge.

• Make sure that the USB cable, adapter charger, and power source are working correctly by trying different ones or trying to charge a different device.

• Clean the charging port with a toothpick or other small object or a tissue if it is wet.

• Initiate a "hard reset" by simultaneously pressing and holding the volume up (+), volume down (-), Bluetooth, and power buttons for around 15 seconds. Power back up and see if the issue has been resolved.

• One of the reasons why the lithium-ion batteries of your Ultimate Ears Wonderboom 3 speaker are not charging is because of a bug in its current software version. Try updating the software of the speaker then check if this fixes the problem.

The speaker will periodically power off when in use.

• Initiate a "hard reset" by simultaneously pressing and holding the volume up (+), volume down (-), Bluetooth, and power buttons for around 15 seconds. Power back up and see if the issue has been resolved.

• Plug in the speaker for 2.5 hours into a wall outlet. Power back up and see if the issue has been resolved.

• If the battery needs to be replaced, to see more information on how to do this, click on the replacement guide here.

The speaker is frozen or unresponsive when buttons are pressed on the speaker.

• Initiate a "hard reset" by simultaneously pressing and holding the volume up (+), volume down (-), Bluetooth, and power buttons for around 15 seconds. Power back up and see if the issue has been resolved.

• Plug in the device for 2.5 hours into a wall outlet. Power back up and see if the issue has been resolved.

The audio quality of the speaker sounds muffled.

• Initiate a "hard reset" by simultaneously pressing and holding the volume up (+), volume down (-), Bluetooth, and power buttons for around 15 seconds. Power back up and see if the issue has been resolved.

• Move the device you are playing the music from closer to the speaker. This will ensure there is a good connection between the device and the speaker.

• Plug in the speaker for 2.5 hours into a wall outlet. Power back up and see if the issue has been resolved.

The startup sound does not sound, it instead powers up without sound.

• To mute the speaker startup sound, download the UE BOOM app by Ultimate Ears in your phone's app store. In the app you can change all kinds of settings to your speaker such as the equalizer, volume, language, party-up mode (to connect multiple speakers), and start-up tone.

• Initiate a "hard reset" by simultaneously pressing and holding the volume up (+), volume down (-), Bluetooth, and power buttons for around 15 seconds. Power back up and see if the issue has been resolved.