Turtle Beach Pure Air Not Charging

If your Turtle Beach Pure Air Wireless Mouse does not charge when connected to a USB‑C cable, follow this page for possible solutions.

Dust, lint, or debris inside the USB-C charging port can prevent the cable from making proper contact.

• The cable does not sit flush or wiggles loosely in the port
• The mouse only charges when the is held at a specific angle
• Visible debris inside the port

1. Power off the mouse.
2. Inspect the charging port using a flashlight.
3. Use a can of compressed air to blow out any loose debris.
4. If debris is stuck, gently remove it using plastic tweezers or a wooden toothpick

5. Reconnect the charging cable and check if the mouse begins charging normally.

A damaged cable or low-quality charging brick can prevent the mouse from receiving power.

• Cable feels loose or frayed
• Charger works intermittently
• Other devices also fail to charge using the same cable or brick

1. Test the mouse with a different USB-C cable.
2. Try a different USB power source, such as:
3. A different charging brick
4. A USB port on a computer
5. A powered USB hub
6. If the mouse charges with a different cable or charger, replace the faulty accessory.

The internal USB-C port may be damaged from repeated stress, bent pins, or internal solder failure.

• The cable fits loosely even when debris is removed
• The port wiggles or feels unstable
• Bend or missing pins are visible inside the port
• The mouse only charges when pressed is applied to the cable

1. Power off the mouse
2. Inspect the port for bent pins or physical damage
3. If pins are slightly misaligned, you may very gently straighten them using a plastic tool.
4. If the port is loose, cracked, or severely damaged, the port will need to be replaced.
5. Follow this guide on how to replace the USB-C port.

Rechargeable lithium-ion batteries degrade over time. A dead or swollen battery will prevent the mouse from charging or powering on.

• The mouse only works when plugged in
• Battery percentage drops rapidly
• The mouse becomes unusually warm while charging
• The battery appears to be swollen or misshapen

1. Power of the mouse.
2. Open the mouse.
3. Inspect the battery for swelling, discoloration, or damage.
4. Disconnect the battery from the motherboard using this guide
5. Replace the battery with a compatible battery.
6. Reassemble the mouse and test charging functionality.