The HP Chromebook 14a-nf009nr is Frozen or Unresponsive

If the HP Chromebook 14a-nf009nr screen is frozen or is unresponsive when you press the power button, follow this guide.

The system may freeze on a black or white screen and will appear to be unresponsive. If this is the case, give the system a cold reboot.

• Hold down the reset button and then press the power button while still holding down the reset button.
• When the screen turns on release the reset button.

If the screen is still unresponsive, a battery or screen replacement may be needed. Visit these two guides: Battery Replacement or Screen Replacement.

The system may freeze if multiple devices are plugged in at one time.

• Unplug all devices including chargers, headphones, hard drives, etc.

If the device screen is still frozen, you may need a screen replacement. View one of the guides attached to the frozen screen symptom.

If there is a frozen or unresponsive screen, try to refresh the power.

• Hold down the ESC and refresh button for 10 seconds.
• Power the device back on.

If the device says the OS is missing or damaged you will need to replace the battery. View one of the guides attached to the frozen screen symptom.

If the screen is still frozen after resetting the device and disconnecting from all external sources, there may be an issue with the SSD card connected to the motherboard.

• Replace the SSD card.
• Soldering may be required.

To replace the SSD card, visit this guide for instructions.