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Failing to Hold Charge
Device does not have a long battery life; power is off soon after charging.
Clogged/Faulty Charging Port
First, check the inside of the charging port; it may have dust or dirt in it, keeping the device from charging effectively. If the port is clogged, use an air duster to clear it.
Faulty USB Cable
If the charging cable is damaged then your device won’t charge properly. Check the USB cable with a different device, such as a cell phone or computer, and if the cable is unresponsive then it is defective and has to be replaced.
Faulty Battery
If the charging port and USB cable are working, but your device is powering down prematurely, then your battery may be damaged or faulty and needs to be replaced.
Connectivity Issues
The speaker is not pairing or connecting to other devices.
Poor Wi-Fi Range
The connected device is too far away from the device and needs to be brought within range. If the connected device is close to the speaker, but it is still giving connectivity problems, the speaker may have a poor Wi-Fi range.
Failing to Connect to Multiple Devices
The speaker is able to connect to a single device, but does not connect to other devices afterwards. Simply disconnect from the first device, then try connecting to another device again.
Faulty Aux Cable
If the Aux cable is properly inserted into the speaker and a second device, and there is no connection established, or the connection constantly drops out, the aux cable may be faulty and needs to be replaced.
Clogged Aux Port
If it is determined that the aux cable is in good condition but there’s still a problem with the connection, try cleaning the aux port as it may be dirty and preventing a good connection.
Static Sound
When you turn on device, you detect a static sound in the background.
Poor Wi-Fi Range
A reason for the static/muffled sounds could be a poor Wi-Fi range. This can easily be fixed by moving closer to your router, within approximately 150 feet, for the best Wi-Fi connection.
Broken/Bent Speaker Grille
If the front panel of the speaker is broken or bent then the audio will sound warped or have static. If the panel has any visible deformation then it will need replacing.
Unresponsive Buttons
Buttons are not responding.
Dirt Build-Up
Grab a wet cloth or wet wipe. Gently and thoroughly wipe down the targeted area to collect dust. If the dust persists to be a problem, you will need to be more precise. Grab a small, thin object such as a wooden toothpick. Carefully use the point of the paperclip to motion around the area and remove the remaining dust.
Buttons Can't Be Pressed
In this case, there is likely an obstruction of some kind underneath the button. Therefore, proceed to remove the button. Then, remove the obstruction completely.
Overheating
Device is getting increasingly warm to the touch.
Dust In Speakers
First, you will need to remove the cover. After, dust the area around the speakers thoroughly and completely. Proceed to dust the battery as well. Finally, dust off cover and put cover back on.
Device Location
If the device is powered on, you will need to turn off the device by pushing the power button. Make sure the device is not in a warm area, such as direct sunlight. If available, place the device in a cool area and on a hard flat surface. For future usage, the device should be kept in a cool place and on a hard flat surface.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team 2-50, Cagle Spring 2016 crwdns2935289:0USF Tampa, Team 2-50, Cagle Spring 2016crwdne2935289:0
USFT-CAGLE-S16S2G50
crwdns2931471:04crwdne2931471:0
crwdns2935297:02crwdne2935297:0
crwdns2944067:051crwdne2944067:0
My device blinks red when charging and it gets hot near the charging port. Any help on this?
emmah511 - crwdns2934203:0crwdne2934203:0
UPDATE
I took off the cover and its the piece on the right of it that is heating up. I connected my phone to it and couldn't hear anything but a buzzing static and faint music playing.
emmah511 -
Can some one help me? I just bought my Soundbot and it won't stay to what I put it on. If I put it on the mirror it won't stay but my brother has the same Soundbot and his is old but his stays on the mirror or any other surface. Should I send it back to Amazon which is where I bought it from? How do I keep it on what I put it on
Daniel Berberian - crwdns2934203:0crwdne2934203:0
I have soundbot sb271 and the language is chinese! how do i change it?
ohbeone - crwdns2934203:0crwdne2934203:0
My SoundBot only connects to my phone when its off. When I turn it on, it doesnt connect. Can someone help?
Ariahius Snow - crwdns2934203:0crwdne2934203:0
did you fix it? i have same problem
cribbsryan -
Did anyone find a fix? Mine does the same thing! Connects until I turn it on, then disconnects and starts endlessness "Pairing"
kimberleyssmith13 -
Any ideas how to fix this?
Nikki Hamer -
Mine also does this! I have no idea how to fix it. It worked for a week and now only pairs when it's turned off.
katedimaggio -
My SB510FM had the same issue. Bluetooth audio only connected when the power was off. I could briefly hear my music when switching to music mode. I contacted Soundbot and they suggested that I run mine in music mode till the battery was drained. Then recharge and re-pair. Worked like a charm.
Brian Paveza -
Here is exactly what Soundbot suggested ... this is in regards to the SB510FM. If you have a different model you may need to be more creative to fully drain the battery.
"Let the battery completely drain by switching it to FM mode
Set it aside for a few hours
Then fully recharge and power on and pair"
Brian Paveza -
Turn on - dont connect to any device - press+hold Volume up for 10secs - release and press Volume down - press play - hold play to turn off. it worked for me.
hareesh g -
My Soundbot connects to my devices and my devices say that music is playing, but no sound is coming out of the soundbot. I thought that the volume was just low, but I'm pushing and holding the volume up and down buttons with nothing! Please help.
Caleb - crwdns2934203:0crwdne2934203:0
I have the same problem. Any fix for this yet?
nicomontenegro -
My sound bot will not change anymore and I'm afraid that once it loses all its battery I will not be able to use it any more, I connected the charger to port but it does not show any sign of charging, can someone please help me ?!
Adriana - crwdns2934203:0crwdne2934203:0
I am unable to use this device handsfree when connected with my laptop for skype call and video conferencing. Please help!!!
Aditya Landge - crwdns2934203:0crwdne2934203:0
My sb571 is completely unresponsive. I went to bed last night and it was charging, when I woke up it didn't work at all. I've tried different combinations of cords and usb connections and nothing has worked. Please help. Thank you
Nat - crwdns2934203:0crwdne2934203:0
Hi, same problem here! Any answer from Soundbot?
arkamor -
Same problem here
Rick Wallace -
Connectivity issues. Wi-Fi is NOT the problem as other devices work normally.
Brien Holmes - crwdns2934203:0crwdne2934203:0
Hi I just bought a soundbot, i have put that for charging and turned on there is little noise for some time(i m not playing anything), noise will go off after some time. again when i play music from my phone there is noise in the background.
is there any fault when i play music in charging state???
Satish Mb - crwdns2934203:0crwdne2934203:0
i am trying to pair my SB571 and laptop is asking for password to pair ...cwhat is the passwoerd i didnt find anywhere so kindly help solving issue
saumyatripathi89 - crwdns2934203:0crwdne2934203:0
Has anyone see an issue with the soundbot SB571 where it just constantly beeps every 3 seconds and will not connect to anything. I have tried to makes sure that it is charged up but that does not matter. Any help would be greatly appreciated. I love this speaker and can't get a new one at the moment.
ultimate_gamer569 - crwdns2934203:0crwdne2934203:0
I'm having this as well
Ryan Rockey -
Evn I Ws having the same problm..it would open Google assist as soon I would connect it to Ma phone..
It works when u keep a constant pressure on any of the buttons..so Wat I did Ws I opened the outer case nd applied a tape tightly so that it could keep the button pressed… Nd u knw Wat it worked… see If this could help u..
sachin chaudhary -
Hi..mu sound bot starts beeping as soon as I on it..nd when I see in my phone it automatically activates Google assist page.. Not able to connect it.. Any solutions.. Kindly help...
sachin chaudhary - crwdns2934203:0crwdne2934203:0
I am having this same problem. I will update if I solve it.
Ryan Rockey -
It works when u keep a constant pressure on any of the buttons..so Wat I did Ws I opened the outer case nd applied a tape tightly so that it could keep the button pressed… Nd u knw Wat it worked…
sachin chaudhary -
Hi .. i faced the same issue …. , I connected my device … while playing music it played for a second or two and stoped playing .
I pressed the play pause button for a few seconds and connected the devuce bluetooth …. Now it is working without any issue … this is some software issue …
Sharon sobh -
My SB571 bluetooth speaker isn't turning on anymore. It's only 6-7 months since I had bought it. Please help!!
Devashish GhostRider - crwdns2934203:0crwdne2934203:0
I have the same problem.Did you find any Service centre in India?
Arup Mishra -
Hi.diid not work was blue lite made a sound like turning it off so I put it away for 3 or 4 months got it out Sunday 11/12.never used the black charging cord.pluged it in over nite 11/13 o my it turn on blue red lite now just red thinking it mite be charging.so I plugged it back in any help thanks bruce
Bruce Race - crwdns2934203:0crwdne2934203:0
Foxriverdariyfm@gmail.com id my my e-mail
Bruce Race - crwdns2934203:0crwdne2934203:0
My soundbot hat turns off randomly in less than a minute. I’m very dissapointed in this product and if you have a solution please reply.
Braden L. - crwdns2934203:0crwdne2934203:0
For some reason, every single button is acting as the ‘call back’ button. It calls the last number that called me every time I hit any button, and it’s very annoying. Any reason why?
ThatOneMediaGuy - crwdns2934203:0crwdne2934203:0
How to stop the multiple connection for Bluetooth
Santosh Badisa - crwdns2934203:0crwdne2934203:0
hi good day my headphone wont come off, i tried pressing the button but it still wont come off ……i need help …..it just keeps flashing blue and the red light stays on.
outkast100159 - crwdns2934203:0crwdne2934203:0
Hi, I have a windows 7 and the speaker is not getting connected, with the error reading - ‘device does not have a driver’. I have been trying to look for a driver for this, but couldn’t find one. Can someone please guide me?
m_rai - crwdns2934203:0crwdne2934203:0
I have sb518 fm. No sound is coming out of the speaker. Turning the volumes buttons does not help as well..
jaldhi desai - crwdns2934203:0crwdne2934203:0
my soundbot will pair with my cell phone but not with my computer. It’s near the router and the signal is strong. I have a chromebook.
Billie Mulcahy - crwdns2934203:0crwdne2934203:0
My SB571 pairs ro phone .However won't switch or connect to Media Side to play music…Have repaired.Tried different ways to connect however same result .Pairs to phone fine refuse to connect to media side to play music .Any ideas ???
diczhazy1234 - crwdns2934203:0crwdne2934203:0
My soundbot will play for t or so minutes, then cuts offand won’t come back on. 5 that is!
lewis sloan - crwdns2934203:0crwdne2934203:0
Did you solve your problem???
Melyssa Martin -
So me and my brother both got these speakers for christmas, and his works perfectly, but mine wont make any noise. All if the buttons work but i cant raise the volume. Its perfectly charged and my phone volume is maxed, so i dont know what to do. :( help
U ya ounks - crwdns2934203:0crwdne2934203:0
I just bought the sb571 and I cannot connect to my device can someone help me
normacarrion61 - crwdns2934203:0crwdne2934203:0
I cannot fit the charger end to the plug to get charged it does not fit!
coochtwo - crwdns2934203:0crwdne2934203:0
mine is brand new and i can not hear it. it is charged and connected to my phone. it can skip songs and pause them. my ringer and volume are up on my phone and the volume is turned up on the soundbot. is it broken ???
ava jae - crwdns2934203:0crwdne2934203:0
my sound bot is brand new. it can skip and pause songs. my ringer and volume are up all the way on my phone and the volume is up on my soundbot. i can not hear anything out of it. is it broken ???
ava jae - crwdns2934203:0crwdne2934203:0
My sb510 splash resistant speaker has been charging for a week now and it’s still on low battery. Am I stupid, is the charger broke, or is something wrong with the speaker itself?
Cinnabonnie - crwdns2934203:0crwdne2934203:0
Hi can some one help me figure out what doe it mean when my sound boy makes a loud sound and continuously make it until I turn it off
James Michele - crwdns2934203:0crwdne2934203:0
My unit will automatically connect to any other device with Bluetooth, constantly interrupting whatever I'm trying to do. How can I make it so my speaker only connects to my phone?? So frustrating
James Nichols - crwdns2934203:0crwdne2934203:0