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Shortened Battery Life
The lifetime of a fully charged battery decreases
Using Headphones with less battery percentage
Disconnect the battery from the headphones, wait for 15 minutes and reconnect.
Headphones Not Fully Charged
If your headphones are not fully charged, this could result in a shorter battery life. They need to be fully charged before usage to maximize the battery life.
Weak Connections
Doesn't connect to bluetooth connection
First Attempt Doesn't Always Work
Try turning off the bluetooth function on the device you're trying to connect the headphones to, and turning it back on to reattempt a connection. There is a higher chance of the connection working on a second attempt.
Broken Bluetooth Antenna
If the antenna is broken, it will need to be replaced.
Failure to Charge
Device isn't charging when plugged in
Faulty Battery
The device might not be charging because the battery is not functioning as it properly should. By taking apart the headphones and getting to the interior, the battery can be replaced.
Faulty Charging Cable
Check that the charging cable being used is a USB Type C cable, and that it is fully connected to both the headset, and the adapter. If it is not, simply reconnect it and it should work as normal. If it is connected, try using a different USB Type C cable to charge the device.
Noise Cancellation not Functioning
Can hear outside noise while in noise cancellation mode
User Error
If the headphones aren't worn properly, the noise cancellation function will not work. Headphones should be placed on both ears if expecting to utilize the noise cancellation function. An improper connection sync could also lead to improper functioning.
Speaker Not Functioning
If the speaker is not functioning as necessary, try restarting the device. If restarting does not solve the issue, it is possible that the speakers need to be replaced.
Randomly Turning Off
The audio cutting out at random
Headphones Out Of Battery
If the device runs out of battery charge, the device will power off automatically. To prevent this, turn them off before the battery charge fully depletes, and charge them. If this has already happened, then go right to charging them.
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