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Speaker Won't Turn On
No matter what you do, the speaker won't turn on.
Drained or Bad Battery
First, press and hold the reset button. If this doesn't work, make sure the power cord is firmly connected to the speaker and power source. If the speaker still won't turn on, the battery may be drained. If charging successfully, the CHARGE indicator lights up in orange. Charging is completed in four hours and the indicator turns off.
Bad Power Cord
It is possible that nothing is happening because the charger is bad. If nothing else has worked, check the cord for damage. It may need to be replaced.
Bad Logic Board
If the battery will not charge and you have pressed the reset button, the power cord is not damaged and it still will not supply power, the problem may be in the logic board [insert troubleshooting guide on replacing the logic board].
Bluetooth Not Connecting
I keep trying to connect the device but the Bluetooth doesn't work.
Bluetooth May Be Turned Off and the Devices are Too Far Away from Each Other
Press and hold the reset button. Then, go into settings on your device and make sure that Bluetooth is turned on. The device you want to pair should be closely placed to the speaker. When the speaker is close enough to the pairing device, the Bluetooth light will flash quickly in white. If not, hold the pairing button down until it beeps and the light flashes quickly.
Personal Device Uses Different Pairing Process
The process for pairing devices can vary. For example, it may involve entering a code into your device or touching the two devices together. In the case of this speaker, its name will appear on the list of "other devices" and you click the name to connect.
Speaker is Connected to Another Device
Try using the reset button. If the device is connected but you do not hear sound from the speaker, check to make sure the speaker is not connected to a different device. The SRS-X55 is able to connect multiple devices but will play sound from only one device. If you have multiple devices connected, either disconnect them or make your desired device the main one. If this does not work, the problem may be within the Bluetooth antenna [insert Bluetooth antenna replacement guide link].
Auxiliary Cord Does Not Work
The speaker is not producing sound when using the auxiliary cord.
Auxiliary Cord is Not Securely Connected to One or Both Devices.
Firmly connect the auxiliary cord to one or both devices.
Optical Cable May Be Broken.
Firmly connect the auxiliary cord to one or both devices. If this does not solve the issue, replace the auxiliary cord.
Speaker May Not Be Compatible with the Audio Producing Device.
Firmly connect the auxiliary cord to one or both devices. If this does not solve the issue, check the number of rings on the audio jack. If there are only two rings, your device is not compatible. If there are three rings, replace the auxiliary cord. If this does not work, the problem may be with the auxiliary cord jack [insert auxiliary cord replacement guide link].
crwdns2915084:0crwdne2915084:0
University of Alabama, Team 1-3, Sydow campbell Spring 2016 crwdns2935289:0University of Alabama, Team 1-3, Sydow campbell Spring 2016crwdne2935289:0
UA-SYDOW CAMPBELL-S16S1G3
crwdns2931471:05crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:038crwdne2944067:0
Mine didn't turn on, no response whatsoever when trying to power up. Solved it by pressing the reset button in the back with a pin and holding the power button for approximately 30 seconds, then when I hit the power button it worked perfectly.
isorinne - crwdns2934203:0crwdne2934203:0
I tried the 30 seconds reset and voilà the orange light smiled back at me. Thanks to all of you.
Tee Jay -
worked perfect, thanks alot
Fmvrelix -
Thx isorinne worked perfectly!!!!
angelbeauty29 - crwdns2934203:0crwdne2934203:0
Hey i dropped my srs xb2 speaker down, it won't turn on unless it is connected to the charger
Calvin Abhishek - crwdns2934203:0crwdne2934203:0
Hey buddy do you need to use the power brick and USB chord supplied, or can you use generic charger?
Ferdi Joeffry -
I'm having this same problem. Did you solve it?
Atta -
my srs-x7 won't power up, tried the reset and power hold for 30 seconds and no change, know power cord ok cause have two units and works on the other one, someone mentioned logistics board? how do I fix that or is too hard
Chris
chris - crwdns2934203:0crwdne2934203:0
Same problem here. Have 2 units, one wont charge. Did the reset, nothing…
Laurie Merrell -
Same problem :(
Maria D Valdez -
trying to fix for a friend and know didn't drop anything like that
chris - crwdns2934203:0crwdne2934203:0
When I turn my speaker on the charge flashes orange 4 times then turns off even after a full chrher period
lee livingstone - crwdns2934203:0crwdne2934203:0
Same here how do I fix it
Tamaape123@gmail.com -
My charge light and my pairing light just stay blinking please help I charged it for at least 4 hours and still nothing help pls
Arthur Duarte - crwdns2934203:0crwdne2934203:0
isurri, that worked perfect, thanksalot
Fmvrelix - crwdns2934203:0crwdne2934203:0
Mine will not connect to my iPad or my Alexa, the only device the speaker can be “seen” on is my phone :(
Sarahfina - crwdns2934203:0crwdne2934203:0
the sound button turns off and on
\
rwolf65 - crwdns2934203:0crwdne2934203:0
My Sony xb31 speaker was working fine yesterday now it won’t charge or turn on today I tried everything it haven’t been a month since I had this speaker
Zavier - crwdns2934203:0crwdne2934203:0
Bought a Sony XB30 extra bass speaker a year ago. It worked great, connected to my iphone and Mac laptop fine. Then despite resetting everything and all the troubleshooting I could do and find my speaker won’t Bluetooth connect to my devices at all. Speaker still works great otherwise.
ashliegh.meneray - crwdns2934203:0crwdne2934203:0
My bluetooth speaker won’t show up with i turn it on and hold on add, even when bluetooth is turned on on my phone or laptop.. I reset my speaker twice and it still would not show up.
lpsorules - crwdns2934203:0crwdne2934203:0
my speaker will say it’s fully charged when the cable is plugged in but when i take it out, it’ll be at 20%. i just got this in december and this just started happening last week. what do i do?
alexandria-soriano - crwdns2934203:0crwdne2934203:0
While increasing the volume speaker is turning off.mean while it was working if we down increase the volume
sitaram gadiraju - crwdns2934203:0crwdne2934203:0
Troubleshooting guide on replace in logic board
Donald Brooks - crwdns2934203:0crwdne2934203:0
the bluetooth has already connected to my phone but when i played the music, the sound won’t come out. what should i do?
zhafira herinda - crwdns2934203:0crwdne2934203:0
I charged my sound logic speaker but the lights on my speaker won’t come on everytime I touch the top what do I do
Nightcore Ashley - crwdns2934203:0crwdne2934203:0
I accidentally input 12v on my srs - btm8 now my speaker won't turn on
deen dunkn - crwdns2934203:0crwdne2934203:0
Bluetooth recommendation, It works,. Thanks for sharing. I just holded the power button for some time until I hear a sound, then my phone was able to find it when I turn on the Bluetooth on my phone.
Noe Maldonado Pichardo - crwdns2934203:0crwdne2934203:0
What was wrong with your unit may i ask?
Ferdi Joeffry -
Thank you.. it works for my phone.
Taruna Fikria - crwdns2934203:0crwdne2934203:0
Hello so I’m wondering if there is any chance my sea-xb21 can be fixed. I was in the shower, then first I dropped my speaker two times but it still worked until I accidentally put a bit of shampoo on my speaker on the top. The music stopped then I heard as if it was an old tv with no signal. Then it started playing again perfectly. When I got out the music was still playing until it stopped then it turned off. I charged it then I waited 5 hrs and suddenly the charge button turns on when I press the power button and a few minutes later the ADD button turns on then another few minutes later the WPC turns on. I then pressed the reset button then those turned off so I did it again the I pressed and hold the power button and the low volume button then the ADD and the WPC turns on and now I’m waiting
Vibin Nessa - crwdns2934203:0crwdne2934203:0
Hey it’s me again hope one of y’all can answer
Vibin Nessa -
My speaker Has worked for about a year now and then one day I tried turning it on nothing was happening. No light no sound nothing just will not turn on. It’s been like this for a month now. I tried holding down the reset button for about 30 seconds, nothing happened. I tried holding down the reset button, nothing, I tried charging it for 5 hours, nothing. How do I fix it.
Dana - crwdns2934203:0crwdne2934203:0
Can’t get speaker to pair. Did before but stopped working so disconnected to try reconnecting because nothing else worked and now won’t pair even sitting right next to the laptop.
Brenda Bacon - crwdns2934203:0crwdne2934203:0
I dropped my speaker off my bike accidentally, and now it turns on but no sound whatsoever. I'm hoping it's not the motherboard. Any suggestions anyone??
Alejandro Allende - crwdns2934203:0crwdne2934203:0
My SRS is connected but there is no orange light.
Maria D Valdez - crwdns2934203:0crwdne2934203:0
My SR-XB01 connects to BLTH and plays a song for 5 minutes after that it disconnects from the phone. again after 30 seconds, it connected again but no sound. The battery looks ok. I have tried with AUX cable, and the same issue appears. Appreciate any suggestions.
Pious Peter Devotta - crwdns2934203:0crwdne2934203:0
I did replace the battery and stops charging after a minute. Maybe the USB connector is already broken?
Yossie Mousalli - crwdns2934203:0crwdne2934203:0
My Sony SRS B22 won't turn on . Have tried charging. The charging orange light turns on..but the speaker still won't take charge or turn on. It turns on for just a miniscule of a second and turns off when I press the power on/off button. Kindly suggest a remedy.
yogai bangyang - crwdns2934203:0crwdne2934203:0