crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Device Not Powering On
The Blu-ray player will not respond or show any signs of being on.
Power Cord Connection Issues
Check to make sure that the power cord is connected properly to both the Blu-ray player and to a working power outlet. Make sure to wait at least ten seconds after plugging in the Blu-ray player before pressing the power button.
You could also try plugging the cord into a different wall outlet.
Faulty Remote
Try turning on the Blu-ray player through the power button on the front of the device. If the Blu-ray player turns on, then there is something wrong with the remote of the device. The batteries may need to be replaced. There may also be an obstruction blocking the sensor on either the remote or the Blu-ray player.
HDMI Cable
If the player is connected through HDMI cable to the TV, the HDMI controls may be turned on. To change the control setting, disconnect the player from the TV while keeping the power cord connected. Turn the device on and once the display indicates it has turned on, turn off the “Control for HDMI” from the “System Settings” on the device.
Note: Control for HDMI may be called “Bravia Sync” on the System Settings.
If this doesn’t work you could also try an HDMI cable at a higher speed.
Cannot Operate Disc/No Disc Error
The Blu-ray player will not read the disc and shows error message on display.
Incorrect Format or Region Code
Ensure that the disc is compatible with the Blu-ray player. Check and confirm that the region code of the disc matches the region code of the Blu-ray player. Region code can be found around the center hole of the disc.
Try another disc of similar specifications for confirmation, or try the disc in another player.
Dirty Disc
If the disc is contaminated with dust, stains or fingerprints, gently wipe using a soft dry cloth from the center to the outer edge with care not to scratch the disc.
Incorrect Blu-ray Disc Player Settings
Ensure that the parental control settings are not set to “On”.
Make sure that “BD ROM 24P Output” is turned Off.
Note: If “BD ROM 24P Output” is turned on and TV does not support this feature, a blank screen will appear.
Set the “Output Video Resolution” settings to the corresponding settings of the TV (720p for HD TVs and 1080p for Full HD TVs).
For Blu-ray Discs that support the BD-Live feature, check the following;
Check the network settings to ensure Blu-ray Disc player is connected to the internet.
Set the “BD Internet Connection” to “Allow” in the “BD/DVD Viewing Settings” menu.
If disc does not play after changing the “BD Internet Connection” to “Allow”, switch setting to “Do Not Allow”, delete any conflicting BD-Live data from the “BD/DVD Viewing Settings” menu, and then change the “BD Internet Connection” option back to “Allow”.
Some players may require a USB memory device formatted to “FAT32” plugged into an ext. slot (USB slot). Please refer to Sony’s Support Website for details on how to format the USB to “FAT32” file system.
Download and install the latest system software to ensure player is updated to latest playback compatibility.
No Sound Coming From TV
The disc is playing, but there is no sound coming from the TV.
Wrong TV Setting
The TV may be on the wrong input setting. Change the input setting on your TV to match the connection of the Blu-ray player.
You may also want to connect your Blu-ray player to a different TV to check if there is a problem with the TV and not the Blu-ray player.
No Audio Cable Connection
If the video is being displayed but no audio is playing, you could be using a HDMI-to-DVI cable. A DVI input cable will only display video, so an audio cable will need to be connected to also hear audio. To solve this problem, use digital (optical or coaxial) cables from the device to the TV.
Issues with Sony Files
Try turning the device off and on again. This usually resolves any playback issues.
If the issue is still not resolved, you can try replacing the HDMI cable.
Audio Input/Output Settings Incorrect
If you are using an amplifier with an HDMI cable to connect the device to the TV, you may need to change the setting on the Blu-ray player. To fix this set Audio (HDMI) or “Digital Audio Output” on the device to PCM to check if the amplifier produces sound.
Surround Sound Connection
Verify to make sure you are able to hear sound through your surround sound speakers while connected to your TV. If you can hear sound while connected to your television but not while connected to the Blu-ray player, there may be a connection problem from the Blu-ray player to the speaker. To fix this problem, make sure that the speakers are properly connected to the Audio/Video receiver. The Blu-ray player should also have the surround sound option enabled for the speakers to work.
Note: You may need to raise the volume on the speaker to its maximum level.
Volume is Very Low
The volume may be too low to hear because the Audio DRC or BD Audio Mix of the Blu-ray player is turned off. To fix this problem, you’ll need to change the BD Audio Mix to “ON”. The Audio setting can be found on the Blu-ray player menu.
Disc Tray Will Not Open
The tray to insert/remove Blu-ray discs will not open.
Disc Was Not Inserted Properly
Turn the device off and disconnect the power cable. Let the Blu-ray player remain unplugged for at least 30 seconds and then reconnect the power cord. Press and hold the “Eject” button on the device while simultaneously pressing and holding down the “Play”, “Eject”, and “Stop” button on the remote. The disc tray should eject and you will be able to remove the disc.
Note: This may require two people to fix the issue.
Faulty Disc Tray
If no disc has been inserted and the disc tray is unable to open, there may be an issue with the disc tray itself. Replace the disc tray with this guide
crwdns2915084:0crwdne2915084:0
USF Tampa, Team 12-1, Eyestone Spring 2017 crwdns2935289:0USF Tampa, Team 12-1, Eyestone Spring 2017crwdne2935289:0
USFT-EYESTONE-S17S12G1
crwdns2931471:04crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:053crwdne2944067:0
My problem symptoms:
1) menu background is gray, rather than blue;
2) minimal response to (known good) remote -- can't navigate to reset/reprogram icons
3) front panel buttons work;
4) recognizes DVD or CD, finds its play length, but won't play it (won't respond to play button on remote)
Is there ANY way to re-flash these things, perhaps through the USB or Ethernet port, if they won't navigate to the desired icon on the startup screen? Clearly a software or firmware issue, probably brought on by an aborted or otherwise erroneous update.
j.eldon - crwdns2934203:0crwdne2934203:0
Can't control the volume from my remote. I can't use my tv remote either. The only way I can change the volume is on the tv itself. Can you please advise ?
Ryan - crwdns2934203:0crwdne2934203:0
I’ve changed disc but won’t play anything please help
Meme johnson - crwdns2934203:0crwdne2934203:0
What do do if it keeps kiking me off of everything and keeps on reseting it self to where I have to relog in to everything. Including my Wi-Fi
jwejmwe - crwdns2934203:0crwdne2934203:0
I have the same issues with 2 of these boxes… I tried using the ethernet “wired” option, as one of the units is near enough to the modem, and it still persists. I thought maybe my wi-fi was dropping out- but it seems it is the unit itself, as they still reset on ethernet. Big annoyance…
toon_man07 -
Have you found a solution? Mine kicks me off of anything related to wifi and forgets all logins/passwords.
Brandy -
I've had the same issue with mine. Did anyone find a solution
rocknrollgoddess75 -
I also am having the same issues. It will kick me off while streaming and then when I reset my wifi connection it shuts down. I have to wait a couple of days then it will work, sometimes.
Jonna C -
Our issue is similar. Every time the player is turned on it forgets the network settings. Often it fails to connect to WiFi even while other devices have no trouble.
mikeoramy -
My problem: I have a Sony BDP-S3700 Blu Ray player, connected to a new 32” Vizio Smart TV that will play all previews on a Blu Ray disc just fine, complete with sound, etc., but soon as the main event of the disc starts, I am left with video ONLY and no sound. When I insert the standard play disc for the same movie, I am able to listen to sound AND video, just not in Blu Ray performance. I am thinking that maybe my HDMI cable might need upgrading, or something to do with hardware? Help….. I am lost in the cesspool of modern electronics and can’t swim out of this one.
Dave
Dave Zielesch - crwdns2934203:0crwdne2934203:0
Wow, ,many problems all already written here, going to try and exchange it and see how bad. This product has looked well and thought it would be ok. We'll see what happens and get back. Ed P
EdP P -
My Blu-Ray player, which is also a BDP-S3700 player, keeps dimming the movies I play on there when I insert a disc. It doesn’t happen when I use Netflix, only with Blu-Ray discs. How can I adjust the auto dimming, and what setting is it on? I can’t seem to figure it out.
Julia W - crwdns2934203:0crwdne2934203:0
My player was playing PAL discs just fine, but all of a sudden I get the “unsupported color system” notice when trying to play them now. I did an update, so I’m assuming something happened in the update. It WAS playing PAL discs until then. Answers?
Kevin Kogin - crwdns2934203:0crwdne2934203:0
My problem. I bought Sony BDP-S5500 blu ray 3d player from best buy but it is keep rebooting every 20 min so please let me know if any recovery options available to recover from this issue
Alexander Savarinathan - crwdns2934203:0crwdne2934203:0
My sony blue ray player no longer recognizes any disc. Upon inserting a new disc there is no noise as if the player is trying to read the disc. Then in the video menu no DVD/Blu Ray is shown as an option to play. All other functions appear to be working except for the actual DVD/Blu Ray part! I’ve tried resetting and changing some of the BD settings. I’ve also downloaded the latest firmware. Any other suggestions?
Megan Trout - crwdns2934203:0crwdne2934203:0
I was using the DVD player well in recent time however when I try to turn on the player It wasn’t turning on…please assist me on this ….model : BDP-S1500…
Rasheeth - crwdns2934203:0crwdne2934203:0
My bro-s3700 wouldn’t read any disk. I changed a setting from bd to dvd. Unplugged hdmi cable while it was on. Screen went blank and now it won’t load to Home Screen. Now and again it will flash the Home Screen and go blank. Turning off and on causes it to freeze and won’t do nothing. Have to hold power button or unplug the power cord to to shut down.
ricky holcombe -
I traid to on but its not working
It says push,power,protect not working please suggest me.
madhu sudhan bn - crwdns2934203:0crwdne2934203:0
I have Sony BPD-S3700 player. When the power is off when I turned on all the stored data goes off. It returned to factory setting by itself. I have to set the player always after I turned on. I think the memory of the player is not working. My question is, if there is a probability to change the memory of the player or I have to replace the player with a new one. Thank you.
Tesfaab Asmelash - crwdns2934203:0crwdne2934203:0
Green on light stay on on the box tried reset as indicated above not working
Cres Archuleta - crwdns2934203:0crwdne2934203:0
I have Sony BPD-S3700 player. I am not able to connect it to my Samsung Monitor syncmaster,
thro’ HDMI -VGA convertor. display is blank. I want to know whether is compatible or not
with VGA connectivity.
jaya simha - crwdns2934203:0crwdne2934203:0
A BIG thank you to the iFixit Student Authors!:
Literally, BDP-S6500 would not power on, until I followed directions in the HDMI Cable section of “Device Not Powering On” above… menu was called something else, BUT… unplugging the HDMI cable from our splitter WORKED. Unit powered on immediately. I navigated to the equivalent option (called something else on this model, of course, thx Sony (eye roll))… it was off of course, because I had never turned it on… but it was behaving in a manner that the solution above solved it for now… I’m so glad their build-to fail attempts on failing on this hunk of junk!
omya - crwdns2934203:0crwdne2934203:0
Mine plays DVDs OK but apps like YouTube and Prime are constantly freezing during play. The box is connected via ethernet to the router which is 2 feet away from it. These apps all play on my iPad without problems and I have to connect via Airplay to my TV using my iPad. If I connect using the BDP3700 option they freeze up again. Updates are current and connections good. What gives?
Fred Hedgecoth - crwdns2934203:0crwdne2934203:0
The BDP S3700 will play fine one night but will no turn on the next day. Have used it twice while streaming video and it happened both times. Worst piece of Sony equipment I have ever owned. I am going to request they replace it or refund my money.
wa5cyi - crwdns2934203:0crwdne2934203:0
Not sure if you can re-flash the firmware (FW) to current version or roll-back to a if you’ve previously downloaded & kept the files. On my S6500 I did 1 / 4 of the FW updates via USB, rest on Wi-Fi. It actually seemed more intense on USB. BUT, if you have finnicky wi-fi 1) wire the thing w ethernet 2) use a USB drive to update FW (dl from Sony site). I might also suggest to people that they could be having Router/QoS or Comcast connection/packet interference arbitrarily based on protocols / servers etc. Comcast is also heading up the charge to kill net neutrality. I would switch ISP’s if you can. Look it up.
>>> Sony Servers also MUST be working >for you<! All the apps run through SONY servers then connect to your subscription services. Spying/selling your “behavior data fragments”.
As far as the thing forgetting your passwords and stuff… yes, these things are total garbage and it’s funny sony put their name on.
Also I’d try a static LAN IP, if not too techy, for people losing connection, wired or wireless.
omya - crwdns2934203:0crwdne2934203:0
My blu ray power light stays on always unless I unplug it. Can’t open it oe turn it off either from the unit itself, or using the remote. I have tried numerous resets, but there’s no response at all. I haven’t used it in a few weeks and even replaced the batteries in the remote. I am not a techie so please help with simple instructions if you will. Thanks!
My unit is a Sony BDP-S3700
Deborah Thomson - crwdns2934203:0crwdne2934203:0
UPDATE: I called Sony and they replaced my unit as it was within the warranty period.
Deborah Thomson -
I own a BDP-S1700 player.
Can this be programed back to factory settings?
Thanks
Ronald Fragale - crwdns2934203:0crwdne2934203:0
Having an issue with the player showing a power light on but mid doing any functions. Anyone have an idea what to do?
Novrain1082 - crwdns2934203:0crwdne2934203:0
After following all online troubleshooting suggestions, I called Sony. Since I had already tried what he was going to suggest, he determined it needed replacing. I was still within the 1 year warranty period (yay!) Good luck
Deborah Thomson -
This is the second Sony dvd player that has stopped working in just .months of getting it. I'm done with Sony.
Angie G - crwdns2934203:0crwdne2934203:0
My video and sound is not synchronize
Timothy E Johnson - crwdns2934203:0crwdne2934203:0
I have the exact same problem as jwejmwe (9/02/2018. After using the DVD player I try to use the streaming feature for Netflix and every time I need to completely reset everything from WiFi to Netflix. Truly a real pain.
John LaRouche - crwdns2934203:0crwdne2934203:0
Whoever wrote easy set up needs a lesson in writing instructions for idiots like me.i plugged in power , then HDMI cables, the tv came on when I turned on the DVD player, hit tv menus and……now what? I put a disc in and hear it spinning but no picture. I am missing something in the setup. I think.
Nick Russo - crwdns2934203:0crwdne2934203:0
Something is wrong with the SiriusXM app on BDP-S3700 device. I can access via desktop…cell phone….laptop….2 different tablets but cannot access via Sony BDP-S3700…I get “This Webpage is not available" followed by “Cannot open the page. Please check the following. Is the url correct?”
Why even ask me this question??? The apps are pre-installed and you cannot remove/edit existing apps so even if the said URL is wrong there is no way the customer can correct this error. That is on the Sony side to make sure their app URLs are correct. I have way more time invested in this issue than I care to admit but Sony needs to fix this issue YESTERDAY!
KWG Grafix - crwdns2934203:0crwdne2934203:0
I have a Sony BDP-S3700. The green light turns on automatically when I plug it in, stays on, and I'm unable to turn it off. The disc drive also won't open. I got a new remote and it will not pair.
Peter - crwdns2934203:0crwdne2934203:0
My BDP-S6700 does the same thing.
Byron Skow -
The power button green light keeps flashing
avawayne - crwdns2934203:0crwdne2934203:0
Felt down and the electical power enter broken.How to replace
Noemi Diaz Garcia - crwdns2934203:0crwdne2934203:0
Tim Robinson - crwdns2934203:0crwdne2934203:0
J’ai un gros problème. J’ai un DVD multi région et multi zone et après avoir inséré un DVD la seule image que j’ai est un écran bleu . Et rien ne fonctionne sauf le wifi. Que faire?
Denis Majeur - crwdns2934203:0crwdne2934203:0
YouTube app does not work
Ashish Datta - crwdns2934203:0crwdne2934203:0
Power light blinks door won’t open remote won’t work tried plugging in different outlet and nothing
Bert Mendoza - crwdns2934203:0crwdne2934203:0
sony bdp-s3700 no power - where is the fuse box located?
MICHAEL GUILOTT - crwdns2934203:0crwdne2934203:0
Connected to wifi first night. Next night said it needed software update, and now will not connect to wifi for upgrade
Pasteverything - crwdns2934203:0crwdne2934203:0
My Sony BDP-S3700 player will not play any of my blue rays movies nor will it play any of my brand new blue ray movies opened from the original manufacturer packaging but it will still play my DVDs with no problems ??? I have reset my player to it's original settings as well ?? Why won't my player not recognize any of my blue rays ??
Dj775 - crwdns2934203:0crwdne2934203:0
Our player turns off after 15-30 minutes when playing surround. Stereo works fine. We have changed hdmi-cable and changded hdmi-settings so that controls for hdmi are set to off. Doesn't help. Doesn't matter what disc is played, we have tried several different.
We use the surround system with other devices, so we don't think there's any problem with the sound system. What to do?!
Hatesony - crwdns2934203:0crwdne2934203:0
Use the utilities onboad the player make sure you are connected to internet and update your firmware.
Dave Zielesch -
Update your firmware first before changing cables..
Dave Zielesch - crwdns2934203:0crwdne2934203:0
Thank you for your reply. It is connected to the internet and I have tried to update. It says it has already updated.
Hatesony -
MY DVDs were playing ok for almost a year. Now all of a sudden after the current DVD froze up, now none will play and say disc error check for dirt or fingerprints. Is this all that is needed to play them again?
Mitch Robbs - crwdns2934203:0crwdne2934203:0
When opening you tube one gets not enough memory or too large to handle program or something like that. At ome time it hah no problems. It is working off of wifi.
ERNEST WOLFE - crwdns2934203:0crwdne2934203:0
mi blue ray sony bdps 6700 se queda en la imagen de la marca del producto y no inicia alguien tiene una guia que me pueda ayudar de como arreglarlo se lo agradeseria mucho
dayhiro1016 - crwdns2934203:0crwdne2934203:0