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Powering the device
Device will not turn on
- Malfunctioning power button ***
Check to see if the mop is properly plugged into your wall socket, and that the socket is properly working. If you still cannot power on the device, try another wall socket. Many times button failure can be a key contributor to malfunctioning electronics
If after trying additional sockets you find that your Shark Steam Pocket Mop is not turning on, you may have a faulty power button and should refer to this link.
Device Utility
Shark Pocket will not make steam
- Water Tank Condition ***
Check that your water tank is full, if you find it is empty, add water. Also check that the tank is free of any cracks or holes that could cause water to leak, and that the tank is properly seated in the device's housing. Often times the Shark Steam Pocket Mop will have issues creating enough pressure to generate steam if the water tank has any cracks or holes.
If you find that your tank has a crack or hole, please follow this link.
If your tank does not have a crack or hole, please consult the remainder of our troubleshooting guide and if all else fails, please contact Shark Customer Support using this phone number 877-581-7375.
Cannot select steam setting
- Setting malfunction ***
Check if the mop is properly plugged into the outlet and turned on. If it is on and still not functioning, try resetting the mop by plugging it into a different outlet. Add water to the tank if it is empty then try selecting the 'STEAM' setting once more. Often times being unable to select certain settings is indication of a malfunctioning power socket, malfunctioning buttons.
If problem still persists refer to this link or call Shark Customer Support at 877-581-7375
Floors are left cloudy, streaky or spotty after steaming
- Excessive residue ***
You should check the cleaning pad if it is dusty or grimy. If this is the case, you should flip the pad or replace it with as proper clean one. Check to see if the mop did not use an excess amount of water and stained the floor by not removing all the detergent. If this is the case, you should rinse the floor with pure water, let it dry and reuse the mop.
If the problem still persists refer to the link.
Mop leaves excess water on floor after cleaning
- Drenched cleaning pad ***
The cleaning pad may have too much water in it. Unplug the mop and change the pad. If the problems still persists, refer to the link.
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USF Tampa, Team S13-G7, Cagle Fall 2017 crwdns2935289:0USF Tampa, Team S13-G7, Cagle Fall 2017crwdne2935289:0
USFT-CAGLE-F17S13G7
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Steam head won’t lock on to base
dwaynegreer1 - crwdns2934203:0crwdne2934203:0
Where is the link for the Malfunctioning power button ?
J Robey - crwdns2934203:0crwdne2934203:0
This website in addition to the pdfs on the other website’s above this one have the worst troubleshooting section in a manual I have ever seen.
peter roberts - crwdns2934203:0crwdne2934203:0
I have talked to Two people today after 4 or so minutes there gone and you ask me to do a survey. Can’t give an honest reply when you leave me hang , wait for options to repair my machine. Model # S3501C 13
Tank is full , bottom is warm but will not inject any steam at mop head. The pump seams to be creating some pressure but no steam is coming out.
HELP !!!!!!!!!!!!!!!!!!!!!!
Glenn Orchard - crwdns2934203:0crwdne2934203:0
I’m having the same exact issue, did you ever find out the cause? Thanks!
carrienjason777 -
Did anyone have a solution?
Tonya Watson -
I've had a cleaning company for over 20 years and I mainly use Shark products.
It sounds like there is a buildup of limescale on the Jets/water tubing. This can be caused by not using bottled water. It can most often be fixed by running white distilled vinegar through the tank. It descales the Jets and tubing and prevents build up. It's the best preventive maintenance you can use. If the build-up is too thick this may not fix it. I run a vinegar & water mixture in the tank when steaming. White vinegar is a natural antimicrobial so there are several advantages to using it. I hope this helps.
Tammy Leach -
I've only just bought my mop, refurbished by Ebay. So I expect it to work OK. However it does not produce steam. I have soft water.
Surely it would have been tested before issue?
It will be really hard to send back as the handle won't come off once it's attached. Unless anyone knows different?
Nosteam -
Shark steam mop will not come on
rhenry5258 - crwdns2934203:0crwdne2934203:0
Shark steam mop mod # 3501 won't cut on
rhenry5258 - crwdns2934203:0crwdne2934203:0
Same here! My mop will not turn on. I have plugged it into a different wall socket. Charged it all day. It still won’t work. I have put a clean pad on it. Filled the tank. It still won’t work. I have used it 2 times. More than frustrated.
michelle colbert - crwdns2934203:0crwdne2934203:0
Same problem no f u c k in g steam this my 2nd one all same problem
Joe Donahoo - crwdns2934203:0crwdne2934203:0
No customer support 2 of them I have gotten and they both will not steam DO NOT BUY
Joe Donahoo - crwdns2934203:0crwdne2934203:0
Where is the steam setting?
Is it the blue light? Is blinking blue mean it's off or on?
Al Breese - crwdns2934203:0crwdne2934203:0
My steam scrubber won't spin this is a nightmare I'm disabled I used it for the first time I've used it I had to drag it because it won't spin this machine wasn't cheap
Allison busher - crwdns2934203:0crwdne2934203:0
I'm having the same issue. The bottom has heated but no water or steam come out. The tank looks perfect no defects.
Nancy Hachey -
Dealing with same issues .
Frustrating.
Deidre Brearley - crwdns2934203:0crwdne2934203:0
I bought this to work on hardwood floors yet no steam … frustrating.
Deidre Brearley - crwdns2934203:0crwdne2934203:0
Yes - not cheap … using as a regular mop. I didn’t spend almost 200 for this massive fail.
Deidre Brearley - crwdns2934203:0crwdne2934203:0
My Shark Steam Pocket mop is less than a yr old. It will not steam and doesn't seem to heat up. I've watched the video's and tips, but it will not work!
JoG, Burleson, Tx.
zebraxray58-facebook - crwdns2934203:0crwdne2934203:0
My shark genius is not producing steam. The light is on the back of the steamer gets warm but it is not producing steam at all. This is frustrating and the second one I have bought in less then a year for my buisness. This is unacceptable on all levels I need for a representative to respond and help with this situation ASAP !
Akilah Robins - crwdns2934203:0crwdne2934203:0
No steam come out.
I got same problem. I don't buy this product any more.
mykim3_8 -
My shark steam and scrub isn’t producing steam please HELPPPPPPP!!!
Cheryl White - crwdns2934203:0crwdne2934203:0
My shark steam mop wouldn't spray the cleaner 1st, then stopped producing steam.
I did realize while carefully looking at the mop that there were batteries...so I replaced them and it squirts.
I did everything it says in all these posts and still no steam. I looked in the water tank and noticed a tube going to the bottom. I pulled it out. It has a ball on the end with a pinhole. I disconnected the ball...looked carefully and discovered what I can describe as a 2 " silicone looking worm in it. I was amazed as I always use distilled water and vinegar. Once getting that worm like thing out of the line and reconnecting it now produces steam! Too bad the easiest fix was the last one I tried...
Now to put the head back together!
gormleyjp - crwdns2934203:0crwdne2934203:0
My mop is making some really loud noises and it’s not spinning anymore help me pleaee
Jamie Breaux - crwdns2934203:0crwdne2934203:0
Im having the same exact issues and called them as well no steam coming from brand new mop i bought yesterday.
mark tarrants - crwdns2934203:0crwdne2934203:0
My steam mop is switching on & the blue lights lighting up. It's no longer making steam (yes there's water in it up to the fill line), Any Suggestions please?
Jane Hardy - crwdns2934203:0crwdne2934203:0
I am giving this problem on the same steamer did you sort it? I can't get through to anyone
Carol Pimblott - crwdns2934203:0crwdne2934203:0
Steam mop head keeps coming loose.
Won't snap I to.place
Eileen ELIAS - crwdns2934203:0crwdne2934203:0