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If your Shark Rocket IX141 is either failing to pick up hair/debris, or is expelling debris rather than being directed to the dust cup, follow this troubleshooting guide.
Full Dust Cup
When the dust cup reaches full capacity, this may result in the Shark Rocket IX141 spitting out its waste. To release the dust cup, press the grey button with an arrow pointing toward the cup and pull upwards. To open the lid, press the grey button with the trash can.
If the filters cannot be cleaned, you will need to replace them. See Pre-Motor and Felt Filter Replacement and Post-Motor Filter Replacement.
Dirty Filters
A dirty filter may be impeding your Shark Rocket IX141's ability to pick up debris. There are two filters you should check. Dust filters are located on the bottom of the dust cup. The motor filter is located under where the dust cup was located on the vacuum, simply grip the ring in the middle and pull to remove it. Both should be rinsed with water ONLY! Do not use soap! Let the filter(s) dry for 24 hours before use.
Blockage in Airway(s)
If the Shark Rocket IX141's suction does not improve after emptying the dust cup and cleaning the filters, there may be blockage in the vacuum's airways. Here's where you should check for blockages.
Blockage in Brush Roll
When dealing with blockages, the vacuum's brush roll is the most likely culprit. The brush roll is located on the underneath of the floor nozzle. Pick up the floor nozzle and inspect the brush roll. Clear all debris from the brush roll by hand or with scissors. For a wider angle on the brush roll, use a coin to rotate the circular locks counterclockwise, and lift the plastic away from the floor nozzle.
If this does not remove improve the quality of your brush roll, it may need to be replaced.
Blockage in Wand
After detaching the wand, inspect the interior for any possible blockages. In some situations, you may need to shine a light through the wand to view it better. When you've found the blockages, clear them out fully. Run water through the wand or use a long object to reach inside if necessary.
Blockage in Handle Base/Motor
Once having detached the wand, inspect the the hollow parts of the handle base. Remove the dust cup and filters, and check for blockages where they were connected.
Blockage in Floor Nozzle
Behind the brush roll, the floor nozzle commonly gets blocked. To check and clear this blockage, locate the gray circular locks on the underneath of the floor nozzle. Use a coin to rotate the locks counterclockwise and lift the plastic away from the floor nozzle. Once removed, check the airway leading to the rest of the vacuum, and remove any debris.
Damage to Hose
There may be damage to the hose that is not apparent in its appearance. If your hose sounds crispy or has lost its elasticity, it will likely need to be replaced.
Faulty Motor
If all else fails, the Shark Rocket IX141's motor may be broken. The motor is located on the handle base and the whole part will need to be replaced.
Faulty Battery
A faulty battery may be causing your Shark Rocket IX141 to overheat or charge improperly, see Shark IX141 Battery Replacement.
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