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Brushroll won’t spin
The brushrolls will not spin when the Shark IONFlex 2X is turned on.
Brushroll was spinning, but has stopped
Make sure nozzle is flat against the floor and the vacuum is tilted back out of upright lock. Note that when you lock the vacuum in the upright position, the brushroll will stop spinning after a few seconds. If the brushroll is still not spinning, check the brushroll switch.
Brushroll switch is turned off
Check to make sure that the vacuum is switched to the correct mode. If the brushroll switch is turned on, and the brushroll is still not spinning, you may need to check for debris.
Debris on the brushroll
Open the top brushroll cover to access the brush roll. Remove any hair and/or debris from the brushroll. Avoid damaging or cutting the bristles. Close the top brushroll cover. If the brushroll is still not spinning, check that the nozzle is engaged. If the brushroll appears to be damaged, it may need to be replaced. See the Soft Brushroll Replacement Guide for more information on replacing the brushroll.
Disengaged nozzle
For the roller brush to spin, the nozzle needs to be completely attached, even if the vacuum has power. Check that the handheld vacuum and wand connectors are fully engaged and are making an electrical connection with the floor nozzle. If the nozzle is attached and the brushroll is still not spinning, your brushroll may be loose. Check to see if the brushroll is properly seated in the drive mechanism. If the brushroll appears to be damaged, it may need to be replaced. See the Soft Brushroll Replacement Guide for more information on replacing the brushroll.
Brushroll band is broken
For the brushrolls to spin the brushroll band must be intact and operating correctly. If it is broken, it must be replaced. See the Brush Roll Band Replacement Guide for more information on replacing the brushroll band.
Battery has low run time or won’t turn on
The Shark IONFlex 2X will only run for a little while, or will not turn on.
Battery is not fully charged
The ION Power Pack comes charged at about 30%. Fully charge the pack - this should take about 3.5 hours. Place pack onto the vacuum, and assess battery performance. Battery run time is affected by the length of time cleaning, and the cleaning level performed. It is recommended that you charge and use each battery a similar amount.
Battery has overheated
The battery may have overheated. If the battery is in the vacuum, remove the battery and place it in a cool, dry location. Allow the battery to cool down before placing back into the vacuum.
Battery can no longer fully charge
When the vacuum will not power on even after charging, it is possible that the battery needs to be replaced. See the Shark IONFlex 2X Battery Replacement|Battery Replacement Guide] for more information on how to replace the battery.
Vacuum will not pick up particles/airflow is restricted
The Shark IONFlex 2X is not picking up debris.
Dust cup is full
The vacuum dust cup may be full. Remove the dust cup from the Shark IONFlex 2X and discard debris. Place the dust cup back into position.
Debris is blocking vacuum wand
Remove the vacuum wand and inspect all of the openings on the ends of the wand as well as the inside of the wand to make sure there are no obstructions. Remove the floor nozzle from the wand and check for blockages. Inspect the inside of the wand, specifically the flap near the hose, and clear any blockages. If there were no blockages found, the filters may need to be cleaned.
Filters need to be cleaned
There are two locations that you will find filters. The first filters are located on the top of the vacuum. You will need to turn off the vacuum and remove the battery. Place the vacuum on the floor and pull out the filter assembly. Gently separate the larger foam filter from the smaller felt filter. Rinse both filters with water until the water runs clear. Let air dry for 24 hours before reinstalling. Slide the foam filter back onto the felt filter and reinstall. The second filter can be found under the handle of the vacuum. Press the handle button to remove the cover and pull out this filter. Rinse with water until the water runs clear, then allow to dry for at least 24 hours before reinstalling. Reinstall the filter under the handle and close the cover by pressing it into place.
Vacuum is shocking user
The Shark IONFlex 2X may produce small static shocks to the user during operation.
Dry temperatures are causing static electricity to build up
Note: This is harmless.
In certain dry climates or during dry winters, common static electricity can build up in the vacuum and produce small shocks. This is similar to getting shocked by a door knob or wool sweaters. This can be avoided by moisturizing your hands and/or removing static-conducting clothing (wool socks, sweaters, etc) prior to using the vacuum.
Vacuum buttons are not responding
The Shark IONFlex 2X will not respond to button prompts.
Battery is not fully charged
Charge the battery. After the battery is charged, install the charged battery back into the vacuum and try to turn on vacuum cleaner. If the vacuum cleaner turns on, check to see if the other buttons work.
Here are the approximate run times for each mode, assuming the battery is at 100% capacity:
| Max Power Mode | Extended Runtime Mode | |
|---|---|---|
| Hand Vacuum Mode | 11 Minutes | 23 Minutes |
| Floor Mode | 12 Minutes | 20 minutes |
| Carpet Mode | 11 Minutes | 14 Minutes |
Debris in buttons is causing button to stick
Visually inspect the buttons. Are the buttons dirty? Does there appear to be debris or buildup in the spaces between the button and the casing and the buttons? When you press the buttons, do they stick inward or do they spring back to their original position? If the buttons are dirty and the buttons seem to stick inward, debris may be causing the buttons to stick. The buttons may need to be cleaned.
Buttons need to be cleaned
You will need some Q-tips (or any cotton swabs), a bottle of high percentage isopropyl alcohol, and a canned air duster to clean the buttons.
Turn off the vacuum and remove the battery. Make sure the button and casework is facing upside down when you are cleaning it to prevent alcohol from dripping into the inside unit. Next dip the Q-tip into the isopropyl alcohol, making sure to shake off the excess alcohol. You want the Q-tip to be saturated with alcohol but not dripping. Use the Q-tip to clean the sides of the button that stick out from the casing, making sure to use the fibers of the Q-tip to clean as far into the sides as possible. After cleaning with the Q-tip, push down on the button a few times to work out any grime that may have come out, and clean that off with the Q-tip as well.
Now the inside where the button meets the casing needs to be cleaned with the Q-tip. Press down on one side of the button with your finger, while cleaning the inside area of the casing surrounding where the button is pressed in. Once you have cleaned one side, move your finger to the side of the button you just cleaned and clean the other side of the inside area of the casing that your finger was previously covering with the Q-tip.
Finally, with some canned air, point the nozzle of the canned air parallel to the surface of the button and give it a few quick bursts of air to blow the debris out of the space between the button and the casing, but be careful to not blow any of the debris back into the device. Repeat the process for all of the buttons that are sticking. Let the buttons dry for at least 30 minutes before reattaching the battery and turning on the device. Note: you may need to repeat the cleaning process a couple of times for buttons that are heavily soiled.
Buttons need to be replaced
If the previous steps fail to fix the problem of the buttons not responding, the buttons may need to be replaced. The buttons are not an easily user replaceable item, however, so the repair may need to be performed by a repair technician.
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Eastern Washington University, Team S4-G1, Crane Fall 2018 crwdns2935289:0Eastern Washington University, Team S4-G1, Crane Fall 2018crwdne2935289:0
EWU-CRANE-F18S4G1
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crwdns2944067:052crwdne2944067:0
I have emptied the dust cup several times, but a span in between. I forgot again, I press the obvious lever and nothing happens. So frustrating, as should be easy to remember and intuitive, Please show a diagram, if possible or provide steps to: ljursa@sbcglobal,net
Thank you.
ljursa - crwdns2934203:0crwdne2934203:0
Soft roll won’t spin using original head.
Green light is on, vacuum head setting on low floor, not high (carpet)
there is no debris in or on soft roll, soft roll is easy to remove.
A replacement head works fine.
My bet is dirt on contacts.
tom farney - crwdns2934203:0crwdne2934203:0
Soft roll won’t spin. Replaced still no spin. Impeller plastic piece is shattered where can I get a new one?
Rick Selby - crwdns2934203:0crwdne2934203:0
starts and then powers off
ssher18438 - crwdns2934203:0crwdne2934203:0
I have the same problem- when it shuts off, a light flashes back and forth between the carpet and bare floor setting
Beth Alboucq -
I have the same issue, I know it is the wand because if I remove the wand and use it with the brush alone it works fine. problem is I don't see where the issue may be on the wand. has anyone had theirs serviced or know a common electrical fault causing the lights to blink before shutting down?
Bill M -
Mine is also doing the same but without wand it works. But I purchased a new wand from Shark and it still does not work with all 3 pieces for some reason. So before putting more money after bad money, I thought I would warn you. Im wondering if it could be the motor over time losing efficiency to create enough vacuum with the extra wand length attached, or if seals are not sealing properly to create the needed vacuum with the wand attached. Other than that, I cant think of anything else that might be the issue. I have dismantled and troubleshot a ton and have no answer. Even after a dozen calls to Shark warranty/ customer service. They acted as if they had never heard of such an issue, now I see a lot of people are experiencing it. Frustrating.
Handy Mom -
My vacuum will run for about 5 min.then cut off. The light flashes from low floor to carpet and will not turn back on.I have cleaned everything possible.
pamelladseaton - crwdns2934203:0crwdne2934203:0
did you get a response to your problem of early shut off?
ronbsimmons - crwdns2934203:0crwdne2934203:0
Did you ? Lol
Jim Keeven -
Brushroll does not spin. Brush does
green light on
switch on for smooth floor
“garage door” checked,
no debris
replacement head works fine
How do I take apart old head to troubleshoot? I have the screwdrivers.
thomas farney - crwdns2934203:0crwdne2934203:0
Where do you buy the black plastic gear that the soft roller head slides onto on the IF252?? I mien is broken, and I don’t see them available anywhere
James Bond - crwdns2934203:0crwdne2934203:0
Starts up, shuts off after seconds, lights bounce back and forth, shuts down ?? Help ????
Jim Keeven - crwdns2934203:0crwdne2934203:0
I have the same type problem …. I recently cleaned ALL filters and rollers and dust cup … hoses are clear .. no debris on buttons. So now the lights just flash between floor and carpet .. it wont turn on.
PLEASE HELP !! I NEED to vacuum desperately
cinderella1433
cynthia carm - crwdns2934203:0crwdne2934203:0
I’ve had the same problem as several already mentioned- light flashes from low floor to carpet and will not turn back on. I have cleaned everything as well. I don’t see a response for a solution to this problem anywhere!
Kim - crwdns2934203:0crwdne2934203:0
I have a shark if282 cordless duo clean’ it drops debris on the floor. checked the wand and cleaned filters ,still drops debris.
danny - crwdns2934203:0crwdne2934203:0
I have same problem as many mention above my Shark Ion turns on and vacuums for a short time and turns off. Lights are flashing and they turn off. It sounds like it is blowing air and is not picking up as needed. I have cleaned, charged and it continues to do this
Jackie Conway - crwdns2934203:0crwdne2934203:0
why does my shark keep shutting off after less than 1 minute of operation?? all filters are clean and dry
iwffiwphuck - crwdns2934203:0crwdne2934203:0
I too have the same problem. Even when I put in a freshly charged battery. Makes me crazy. Certainly not as easy as they show on TV. Very frustrating. JM S B
jlmuse - crwdns2934203:0crwdne2934203:0
Cleaning out a clog in the hand held and a little c clip or c clamp off …from somewhere. Any ideas?
joanscalcucci - crwdns2934203:0crwdne2934203:0
The wand on most of these units have an internal electrical wire that connects the top connector to the bottom. The wires themselves are thin and the action of attaching the wand to the brush motor pushes the pins and may break the small wires inside. That's what happened to me
Nick Mirijello - crwdns2934203:0crwdne2934203:0
My vacuum is doing the same thing as everyone else. Turns on and shuts off after a minute. All filters are clean.
What is Shark doing about this? I will call customer service tomorrow. Just bought the vacuum in January.
Sarah Mcardle - crwdns2934203:0crwdne2934203:0
Hmmmm, a lot of questions but no answers…
Gaige Chopper - crwdns2934203:0crwdne2934203:0
Same problem-turn on, runs for 10-15 seconds shuts off with lights for carpet/floor and extended time/full powr alternate for 5 seconds then go off. Contacted support and after several minutes of “trouble shooting” and after I informed him it was within the 5 year warranty, I was told that they would send me a new power unit…. After checking for a couple of minutes, I was told they were “back ordered for 4 to 6 weeks” and when pressed, I got the impression they really didn’t know if they would be available due to supply chain issues because of the WuFlu. I indicated I would wait for 4 weeks and then expected a replacement of the same or better vacuum cleaner. I am not waiting a month and half for resolution to problem that seems to be more then anecdotal. I recommend if you have this particular issue, contact some one further up the food chain, particularly if you purchased it through Costco…
KC Swiss - crwdns2934203:0crwdne2934203:0
Shark did replace with brand new unit and I've been running it for 3 plus years and it works great. I've been waiting for solution so that I might fix the old one. Still nothing HERE....
KC Swiss -
The alternating lights mean your filters need cleaning. It’s printed right on the housing near the top handle.
Pamela Dobson - crwdns2934203:0crwdne2934203:0
Starts and then powers off. Has anyone had a response to explain what this could be. Battery is fully charged. Thank you.
Ian Bustin - crwdns2934203:0crwdne2934203:0
Brand new Shark and brand new (DEAD) battery ! So frustrating to pay good money for defective product. Lost receipt, so I cant return it. Bought replacement battery (Amazon) and all works well, so it was just a defective NEW battery. Too bad I’m stuck with it now.
Hay Wilburr - crwdns2934203:0crwdne2934203:0
over heat and turn off with flashing light
manuel - crwdns2934203:0crwdne2934203:0
please send me phone # to replaCE MINE VACUUN IS LESS THEN 5 YEARS OLD I BOUGHT IT AT COSTCo
manuel - crwdns2934203:0crwdne2934203:0
If the main unit connects to the brush roller and works, the wand is the issue. It's likely the tiny wires that connect one end to the other have broken from the soldering. You have to remove the plastic covers from the wand to see which wire is broken
Nick Mirijello - crwdns2934203:0crwdne2934203:0
!) I went though the brush not rolling After consultation with Sark agent, bought a new roller/brush head.
2) I discovered the other filters that were inhibiting function, and found the filter on top to be totally packed with dust,. A cleansing of that and the one on the bottom maid everything better
thomas farney - crwdns2934203:0crwdne2934203:0
I have 2 of the same vacuums because I replaced the original one with the same after experiencing the issue of it turning off and flashing. But now I am left with 2 doing the same thing. With all 3 pieces attached, it starts to rev up loudly before turning off, and flashing. With the main unit directly to the floor nozzle it works. So I had to pay for a new wand from Shark because although I have 2 units within warranty, they only warranty the main motor head, not wand nor floor nozzle, ridiculous. But once I get the new wand, it does the same thing. So Im thinking if it may be related to seals no longer sealing properly to create the proper vacuum with the extra length of wand, or motor no longer has the power to create the vacuum needed with the length of wand attached? Since the floor nozzle is working with the motor head, then I doubt the floor nozzl conects are the issue. Does anyone have any suggestions that I could try? I have put in a lot of time troubleshooting and taking pieces apart but no avail.
Handy Mom - crwdns2934203:0crwdne2934203:0
Starts then powers off. Control lights flash
philip allen - crwdns2934203:0crwdne2934203:0
Lots of air coming out ot the filter area under the handle. I have cleaned the filters.
earlene ostberg - crwdns2934203:0crwdne2934203:0
The buttons on my shark ion flex are flashing opposite from each other and shutting off the vacuum. It doesn’t go back on afterwards. How can I fix that?
spatch567 - crwdns2934203:0crwdne2934203:0
This is happening to me as well. Can someone help?
Wendy -
I called shark. Check your filters. There are 2 filters that I know of. One on the top and one on the side. One is a cylinder shaped and the other is a 4 sided polygon.
Wendy -
With our battery fully charged ( 3 bars lit ), the vacuum starts out and the suddenly stops after 30 seconds or so. Also very noisy at top of wand near power buttons. A loud “screamy” whine . 3 lit battery buttons remain on. But noise is loud , unnatural. Suction unaffected. Just shuts off with loud noise while vaccuming.
Phil Davis, 8/23/01
Phil Davis - crwdns2934203:0crwdne2934203:0
My vacuum turned off after just a few seconds. I called shark it was still under warranty and they sent me a whole new vacuum cleaner, but it wasn’t my original vacuum cleaner it was a different one
spatch567 - crwdns2934203:0crwdne2934203:0
I was having a problem with my shark I am flex duo clean cordless stick vacuum. The buttons with flash on both sides. I took it to three different repair shops they couldn’t do anything about it they said it was the motor and it couldn’t be fixed and for me to call shark. I called shark my vacuum was still under warranty they sent me a whole different vacuum. I don’t really like this one I would rather have my ion flex I think it worked better but they are not making them anymore and couldn’t send me a replacement part. So if you’re experiencing the same issue call shark maybe they’ll send you a new vacuum cleaner.
spatch567 - crwdns2934203:0crwdne2934203:0
Did you just call the main number from the website or was there a specific number you used?
ecgnagey -
The head seems to be built so that we cannot fix it.
I wonder if more pressure needs to be applied to make them fixable.
thomas farney - crwdns2934203:0crwdne2934203:0
Brush won't work cleaned the whole vacume. Shark duo red and pet vacuum.?
Pamela P Zummo - crwdns2934203:0crwdne2934203:0
My vacuum is sucking up but soft roller and roller brush turn in sync but not getting any power to turn roller? Figure the belts ok if bothe rollers rotate the same time...anyone have any idea??
pennymcdaniel2021 - crwdns2934203:0crwdne2934203:0
Filters become clogged within 1 attempt to vacuum the house... I clean them with water and let them fully dry, the secondary filter under the handle is not even installed when this issue happens. I have recently cleaned out the stick and the brushes etc... why are my filters getting clogged so fast? Is it just not the right vacuum for our house? We live in a dusty area and we have lots of dogs and kids tracking in dirt all the time.
Ben Floyd - crwdns2934203:0crwdne2934203:0
My vac was working perfectly, then I cleaned it cleaned out and cleaned both filters about 6 hours later I put filters back in once they were dried and put in a full battery. I then tried to turn it on to use it and 3 lights flashed green then shut off. The high carpet light short carpet light and the extra power light came on all at the same time for about a split second and now will not come on at all and when I hit the power button the battery light on the battery comes on and stays on for a few seconds. My battery was fully charged came off a battery dock. I switched batteries I have 2 and the other battery did the exact same thing. But not no lights on my device come on at all. Please help me. Heather_cika_43514811@comcast.net
Justin N Heather Cika - crwdns2934203:0crwdne2934203:0
Did anyone get back to you? Mine is doing the same thing.
Donna DiCarlo - crwdns2934203:0crwdne2934203:0
Is ifixit going to answer these issues?
My problem has been asked several times. Vacuum shuts even though fully charged and lights flash back and forth between the carpet and bare floor setting. Do you have a solution? Please help!
Donna DiCarlo - crwdns2934203:0crwdne2934203:0
I’m having same exact problem. All filters cleaned, free of debris, battery charged and won’t turn on. Max power and extend run time flash blue
metroline79 -
Mine was shutting off & flashing. Just cleaned the filters & it seems to have done the trick!
Mick Emery - crwdns2934203:0crwdne2934203:0
Same problem as everyone else. I'm a Shark enthusiasts that's always raved about their products, and although I've been warned about their poor customer service, I'm now experiencing it.
Attn: Shark-Ninja
I am a customer you definitely don't want to lose. I'm letting you know that saying nothing about this says everything.
Bob B - crwdns2934203:0crwdne2934203:0