Samsung SmartCam HD Pro Troubleshooting

The camera will not turn on

Make sure that the power adaptor is plugged in. The security camera is not battery operated and it must be plugged in at all times.

If the camera is plugged in, but is still not receiving power, then you need to replace the power adapter.

After recording, the saved video does not have a clear image or there are small artifacts in the image.

The camera lens may have dirt built-up, or other artifacts in the way. You can either replace the lens or clean it.

If your lens needs replacing, our guide will show you how.

If you happened to drop the camera, and it now behaves unexpectedly, there now may be internal electrical issues.

There are a few different parts of the device that communicate with wires that can be disconnected. A hard force might be able to knock them out of place

The Samsung Smartcam HD Pro will not save any videos to memory

The camera can only save video when an SD card with available memory is in the device

The card may be improperly inserted in the slot, or the slot might need to be cleaned of something obstructing it.

The Samsung Smartcam HD Pro is recording, but the video is a black screen

and that there are not any obstructions in front of the lens

The LEDs might be broken or might no longer be plugged in to the rest of the device.

Our guide will show you how to replace the LEDs.