crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Non-Discoverable Bluetooth/WiFi
The Bluetooth or WiFi is not searchable or does not show any sign of being on.
Bluetooth & WiFi Interference
Ensure the speakers are close together to establish a connection, recommended distance is no more than 6.5 feet. Make sure there are no walls between speakers and other WiFi devices are not being used in close proximity of the speakers. If the Bluetooth is still not discoverable, consider replacing the Bluetooth module. If the WiFi is still not discoverable, consider replacing the WiFi module.
No audio
The speaker does not emit any sound when powered on and connected to source.
Faulty Speaker
The paired device should be turned on. The volume should not be at muted or at minimum. Make sure the speaker is compatible with the devices that are to be paired. If the device still fails to produce sound, consider replacing the speaker.
No Low Frequencies
Bass is missing in the audio, giving an effect of high pitch sound.
Damaged Subwoofer
There could be a huge difference in sound quality with no bass. Try changing the Eq setting of the input audio from the connected source. If there is still no bass, then consider replacing the subwoofer.
Unresponsive Touch Panel
The touch panel controls do not change the volume and/or the mode.
Faulty Touch Panel
There should be no static electricity interfering with the device. Check by touching the device to a grounded piece of metal. Unplug the power cord and plug it back in. If the touch panel does not work, consider replacing the touch panel.
No Power/Connectivity
The cable ports do not connect or power the device.
Defective Micro-USB Plug In Port
Ensure you have the Micro-USB plug in the Micro-USB port. Check to see if the Micro-USB cable is damaged or broken. Check if the plug in port is properly connected. If it still does not work, consider replacing the Micro-USB/Power Port Panel.
Defective Power Port
The power plug should be plugged into wall outlet. Check to see if the cable is damaged. Check if the power port is properly connected. If it still does not work, consider replacing the Micro-USB/Power Port Panel.
Muffled Audio
High frequency sounds are muffled resulting in low quality output.
Damaged Speaker Grill
A damaged speaker grill can cause the sound to be muffled. If the speaker is not damaged, then the cause of the audio being muffled and suppressed is the speaker grill. Consider replacing the speaker grill.
Non-Functioning Device
After all repairs, the speaker is still not functioning properly.
Water Damage
Water can cause the motherboard to fail. Try to wipe the motherboard with a dry cloth, and power it on. Some devices shutdown when a short is detected, so after quick dry the device will turn on. If the device still does not turn on, then consider replacing the motherboard.
crwdns2944067:07crwdne2944067:0
Speaker turns on by itself.
True Story - crwdns2934203:0crwdne2934203:0
What should be replaced if the speaker turns itself off intermittently. Once it turned off, it may turn itself on again (from audio cue). Also the led light is not lighting up anymore.
Nicholas - crwdns2934203:0crwdne2934203:0
basically all you ha ve to do with samsung products is to not buy them. period.
Barna Olvedi - crwdns2934203:0crwdne2934203:0
My speakers do not work on the smart TV since I changed broadband company
waynebarker838 - crwdns2934203:0crwdne2934203:0
My speaker worked great and just one day I couldn't connect Bluetooth tomy phone. I've factory reset it and still not discoverable. I read above To replace the Bluetooth module. Is that a hard/spendy process ??
Amber Mccauley - crwdns2934203:0crwdne2934203:0
We have always used the speaker with Bluetooth with our phones, but I have just moved and want to group the speakers with wifi, and I am using the app to reassign them to all the rooms. This one speaker will not reconnect to the app using a standard or advanced setup. Through either process, it finds the speaker just fine but then hangs up when attempting to connect to the final step of adding to the wifi network. The wifi network password is correct, and I have isolated the network to 2.4 and or 5 GHz (just playing with all the options). Looking at the attached devices in the router, all the other speakers are using the 2.4 GHz network. In the app, I can tell the firmware of all the other speakers is at ver. 3117.1. I was thinking the firmware got corrupted, but I can find directions nowhere on how to load it manually even though the file is available on the website. Really not sure what the purpose of the USB port is for as I never used it I have reset the device a few times using the + -.
Zack AhSam-Kreiter - crwdns2934203:0crwdne2934203:0
My speaker says it’s ready to connect. Then it says it’s connected. The phone is playing the music but it’s not coming through the so called connected speaker.
John - crwdns2934203:0crwdne2934203:0