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Device Will Not Power On
The device is unable to charge or power on.
Faulty Charging Cable
Ensure that the cable connections are tight at the device and at the wall. If the charging light does not come on, the charger is faulty. Consider replacing the charger.
Faulty Battery
If the device charging light is on but the device does not charge or stay on while unplugged, then the battery is faulty. Replace the battery using this guide
Distorted photo and video quality
Video or image is distorted, blurry, or discolored.
Camera Lens is Dirty
Inspect the camera lens for any debris or blemishes. If any blemishes are found, wipe down the camera lens with glass cleaner. If debris is found underneath the lens, follow this guide to remove the lens and clean the interior of the lens.
Camera Lens is Damaged
Inspect the camera lens for any chips, cracks, or scratches. If any of these are found, use this guide to replace the lens.
Low Audio Quality
You have trouble hearing audio during video playback.
Microphone is Dirty
If a recording replays distorted audio quality, clean the microphone on the device with a can of compressed air.
Faulty Speaker/Microphone
If cleaning the microphone with compressed air fails to work, consider replacing the device speaker using this guide.
Device is Overheating
The device randomly powers off or displays an overheating message on the device screen.
Battery Overheats
If you feel your battery becoming very warm, or overheating, remove the battery by following this guide. While the battery is out, allow it to cool to room temperature before attempting to use again.
SD Card is Not Processing Fast Enough
Generally, the device may experience some temperature increase as it records photos and videos to the SD card. If the SD card is extremely hot or overheating, consider purchasing a new SD card.
Environmental Exposure
If your device is currently in a hot or dry area that causes extra exposure to heat, then move it to an area where it can cool down.
Unable to Connect to Other Devices
The Samsung Gear 360 will not connect properly to other devices.
Reconnect through the Samsung Gear Application
Launch the Gear 360 application on your smartphone. The Bluetooth and Wi-Fi direct of your phone will turn on automatically. Just tap connect and follow the on screen instructions to complete the connection. If it fails, try restarting the device and check Bluetooth settings to make sure discover-ability is turned on.
Samsung Gear 360 would freeze during operation
Pop the battery out and re-insert. That usually reboots the camera, but, it has been happening too frequently for my taste.
The time lapse feature would not capture shots at the right interval as set
I have not found a solution to this problem.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team S3-G5, Sullivan Spring 2017 crwdns2935289:0USF Tampa, Team S3-G5, Sullivan Spring 2017crwdne2935289:0
USFT-SULLIVAN-S17S3G5
crwdns2931471:04crwdne2931471:0
crwdns2935297:014crwdne2935297:0
crwdns2944067:028crwdne2944067:0
I have new gear 360 2017. It turns on andconnects.. ...until I put in the sd card.. then it won't turn on.
rob hoy - crwdns2934203:0crwdne2934203:0
If the Samsung 360 will not turn on. Plug it into your power source and hold down the power button and the menu button at the same time, for fifteen seconds. This worked for my 360.
Mary Kelly -
Think I might have stumbled upon a solution of sorts: I had problems connecting my Gear 360 camera with the Gear 360 (New) app on my Samsung S6. No help from tech support, as usual. So, after bumbling around, I thought I'd
1. Uninstall Samsung Accessory Service (in the app manager).
2. I also uninstalled the Gear 360 app.
3. Unpaired the Gear 360 camera on Bluetooth.
4. Re-started everything.
5. Re-installed just the Gear 360 app on my phone.
6. Attempted to re-connect the Gear 360 camera from within the app.
7. I believe this would trigger the app to automatically install the proper Samsung Accessory Service app.
8. The app started to connect properly to the camera.
Now, the app still isn't impressive but at least that got the camera to connect to the phone app.
Good luck.
bastogne97 - crwdns2934203:0crwdne2934203:0
Just had the same problem, but i was able to fix it by reformatting the SD Card.
To check if this is the problem just remove the sd card and see if it turns on. If it does and says "No SD Card" try putting it back in and if it turns off again then you should reformat the SD Card to exFat32 on your computer. It worked for me and maybe it could work for you as well.
W Marketing Group - crwdns2934203:0crwdne2934203:0
I just bought the Gear 360 (2017) and paired it with my Galaxy S8+ .. it took a couple of photos using the phone and the Gear 360 (new) app. Then on taking the third photo it got stuck on "Capturing". No matter what i do it will not take photos now. I restarted it , the phone nothing happens. the shutter button on the camera also doesnt not works. if i reset it using the app, it will take a couple of photos and then the same issue.
any suggestion guys ?
Craig - crwdns2934203:0crwdne2934203:0
hi
Did you find a solution? I have a similar problem. Get stuck with “capturing”.
arj54 -
Here is the solution 100% guaranteed to fix any and all problems.
Hold the Gear 360 in your dominant hand (right hand in my case). Facing the wall, step 6 to 10 steps away from the wall. Any wall will do, but preferably a concrete wall would be better.
Put your other hand by your side facing straight down. Now throw the camera against the wall as hard as you can. Repeat this procedure 2 more times. (Do not do this more then 3 times).
After the third time of repeating the process above, clap your hands 5 times and say the following chant.
“ That Was The Most Expensive Entertainment I had"
Now, walk away. DO NOT PICK UP THE REMAININGS. Just walk away and never look back.
Nishat Shivji -
I received my gear 360 it paired with my 8s.
No problem
Camera turned on still good.
I turned ot off it connects but when I hit the camera button in 360 app (new) it tried to open it thinks thinks then the 360 shuts off and disconnects. Its the same after unpairing and reconnecting. My next step is to uninstall the app. Reset 360 and start from scratch.
Do you have a better solution
Thanks
Ken Hinshaw
Ken Hinshaw - crwdns2934203:0crwdne2934203:0
the Rear camera lens is out of focus on all pictures ( One lens sharp, one blurry),
It is not due to shutter speed or ISO.
It is not due to a stitching error. It appears that if there loss in sharpness in an image
after i google it its not my camera only its a manufacturer defect
how to fix it
mohamed emam - crwdns2934203:0crwdne2934203:0
I have an S8+. I bought a new Gear 360 (2016). Everything works fine. BT connection, photos, video, effects etc. When I try to download an image (photo or video) from the 360 to my phone, the downloading status window flashes on the phone screen for a second disappears. I check the pull down menu and see a “Receiving failed” message. No image gets downloaded. Any suggestions? Thank You.
Cesar Vazquez - crwdns2934203:0crwdne2934203:0
How do I stop the 360 camera from connecting to the WiFi direct…this is draining my battery on my phone
tommy hong - crwdns2934203:0crwdne2934203:0
Why iphone 7 plus cannot pairing Bluetooth with samsung gear 360 (2016)? Any suggestions?
Priatna Budiman - crwdns2934203:0crwdne2934203:0
i got same problem here
Leopold Sudaryono -
I have just purchased my gear 360 with my new Galaxy s9+ . When ever I try to turn on the device with a sim card in it, it will not turn on or connect to my pool home. If I take it out it's fine but I cant take videos or pictures without a sd card!!! What do I do? It's not over heating. I just turned it on.
Ashley DeLara - crwdns2934203:0crwdne2934203:0
Hi there I have bought gear 360 but it shows error on the little display . it doesn’t switch off or on please help
Thank you
k Palopalo -
Hi everyone. I have a problem with connecting to Samsung Galaxy S9. Whenever I use Street-View it connects normal with WLAN, but it’s mentioned that there is no internet on this WLAN device (of course it’s not because it’s Gear 360). Then the mobile internet is blocked because Samsung S9 thinks that there is internet from WLAN(Wifi).
I don’t have this problems on my IPhones(means it connects via Wifi to camera and keeps the mobile internet).
How can I fix that? I probably need to do something on the phone to tell S9 that this connection is not for using internet.
Please help. Thank you :)
Rolf Weg - crwdns2934203:0crwdne2934203:0
So much issue.
I have a Gear 360. I just start using it last night. Realised a lot of faulty issues, but those are the main issue. 1. I charged it until its full twice, but every time it dropped to 1 by itself without being used. 2. It cannot take any photo of video at all. Everytimes i click the button taking photo of video, it keeps loading and turn of by itself.
Ben Yip - crwdns2934203:0crwdne2934203:0
I can’t find in google app store Sumsung gear 360 application!!! Amazing service!!!
Alex S - crwdns2934203:0crwdne2934203:0
Hi I need help with my Gear 360 2016. I have a problem with the micro sd card slot, so one day I was using it and the sd card storage ran out, so I had to get a 32gb sd card and I tried to get it out and didn't work. I used a pencil and it didn't work. I think the spring is broken. Can you help.
Sean Slack - crwdns2934203:0crwdne2934203:0
Samsung Gear 360 app isn’t found on Google Play Store. I loaded the apk on my android phone and it will not open. Used a friend’s iPhone and the app is available but will not connect to the camera. It appears Samsung has abandoned owed of the first Gear 360.
Robert Duffy - crwdns2934203:0crwdne2934203:0
My gear 360 won’t connect to my iPhone and it’s asking me for a password what is this
windsor612 - crwdns2934203:0crwdne2934203:0
Problem with gear 360 first model 2016.
The cam are stuck on firmware update procedure , newer end.
i have remove battery due died in 3 hours.
If I connect battery or usb cable the camera turn in itself and restart animation display of firmware update, this remain ever .
How I can reset cam (not recognized by phone or pc via cable ) and turn on normal mode , and force exit update procedure ?
Or I have to put on trash ?
Adriano C - crwdns2934203:0crwdne2934203:0
Hi my 360 is auto turn on and off within a second, I could not to keep it on. Please help.
Linh Trần - crwdns2934203:0crwdne2934203:0
How do i slow the video down that was recorded? It plays like in fast forward.
bigolety - crwdns2934203:0crwdne2934203:0
The camera is connecting to my phone , but the app doesn’t open the camera.
Ed Harris - crwdns2934203:0crwdne2934203:0
l application geer 360 me demande un nom et mot de passe que je ne me souviens plus
stephane - crwdns2934203:0crwdne2934203:0
I lost my password or user Login. I figure a factory reset would be the answer. Samsung tech keeps transferring me to another company that doesn't support this product any more. Can anyone help?
Jay Ostlund - crwdns2934203:0crwdne2934203:0
Se enciende y se apaga sola, hasta que la apago, y si la enciendo vuelve a lo mismo, se apaga y se enciende, se apaga y se enciende y así sucesivamente, no tengo el celular compatible solo la uso para grabar y tomar fotos y luego los reproduzco en otro dispositivo
Bernardo - crwdns2934203:0crwdne2934203:0