SAMSUNG ATIV Book 9 Plus NP930X5J-S01US Troubleshooting

Your computer is unresponsive when using the power button.

Your computer may not be turning on due to the charger failing to charge the laptop. To check if the charger is functioning properly, connect the charger to the laptop and multiple power sources. After plugging the charger into each power source, check if the charging light on the laptop turns on. If the charging light turns on, then the charger is functioning properly. However, if the charging light does not turn on from any of the power sources, your charger is not functioning properly and needs to be replaced. Refer to manufactures website to replace your charger.

Your computer may not be turning on due to the battery being unable to hold a charge. To check if the battery is malfunctioning, connect the charger to the laptop and a stable power source. Assuming the charger is functional and the charging light comes on, allow the battery to be fully charged. To allow the battery to fully charge, you will need to wait a few hours before proceeding.

After allowing your battery to charge, try pressing the power button to turn on your computer. With your computer on, unplug the charger from the computer. If your computer turns off, either immediately or shortly after unplugging the charger, then the battery needs to be replaced. Refer to manufactures website to replace your battery.

The computer loses power despite being plugged in.

Try unplugging and then plugging back in the AC Adapter. If this does not resolve the issue then try a different outlet. It may be that you have a short or blown fuse. If this is not the case then there is a problem with either the Adapter or the battery.

Your battery may not be working due to the battery being unable to hold a charge. To check if the battery is malfunctioning, connect the charger to the laptop and a stable power source. Assuming the charger is functional and the charging light comes on, allow the battery to be fully charged. To allow the battery to fully charge, you will need to wait a few hours before proceeding.

After allowing your battery to charge, try pressing the power button to turn on your computer. With your computer on, unplug the charger from the computer. If your computer turns off, either immediately or shortly after unplugging the charger, then the battery needs to be replaced. Refer to manufactures website to replace your battery.

Your AC adapter may not be turning on due to the charger failing to charge the laptop. To check if the charger is functioning properly, connect the charger to the laptop and multiple power sources. After plugging the charger into each power source, check if the charging light on the laptop turns on. If the charging light turns on, then the charger is functioning properly. However, if the charging light does not turn on from any of the power sources, your charger is not functioning properly and needs to be replaced. Refer to manufactures website to replace your charger.

If the computer is not charging this could be due to overheating. Turn off the computer for a while so it can cool off and then turn back on to see if the problem is resolved. Clean the air vents and fan ports if they are obstructed by debris.

When you push a button on your keyboard it is unresponsive.

Your keyboard may be unresponsive due to a missing or an out-of-date driver. To install/update your keyboard driver, turn on your computer and login. Next your going to want to open the application, "Control Panel." To open or find control panel, you can use the windows search bar and enter "control panel" to find it. Once Control Panel is open, use the provided search bar to open "Device Manager". Then Navigate to the "Keyboard" Section, expand the tab, and double click on the desired keyboard. In the new window, select the "Driver" tab, and click the "Update Driver" button to install/update your keyboard driver.

Your keyboard may be unresponsive due to being dirty. To clean your keyboard, you will want to remove any and all substances logged into your keyboard. To do this use a can of compresses air or aerosol into your keyboard, while the keyboard is facing upside-down.

When using the touch pad mouse, it does not move the cruiser on screen.

Your touch pad mouse may be unresponsive due to water damage. There may be some water interfering with the touch pad, so you will want to let the water evaporate by letting the device sit for 24 hours. After waiting for 24 hours, all water should be gone and the touch pad should be functional. If the touch pad is not functional, the touch pad will need to be replaced. Refer to manufactures website to replace your touch pad.

Your touch pad mouse may be unresponsive due to a missing or an out-of-date driver. To install/update your keyboard driver, turn on your computer and login. Next your going to want to open the application, "Control Panel." To open or find control panel, you can use the windows search bar and enter "control panel" to find it. Once Control Panel is open, use the provided search bar to open "Device Manager". Then Navigate to the "Mice" Section, expand the tab, and double click on the desired mouse. In the new window, select the "Driver" tab, and click the "Update Driver" button to install/update your mouse driver.

The computer will not recognize devices that are plugged into the USB port.

Wiggle the USB device up and down. If it is loose then the USB port may be damaged. Closely look at the port. Your USB port may be dirty. To clean your USB port, you will want to remove any and all substances trapped in the wide open port. If you see anything, shut down the computer, and then use compressed air or aerosol to knock out any dirt or debris. Turn the computer back on to see if the problem is resolved.

Your USB port may be unresponsive due to not working. You will want to ensure the USB port is working by inserting a USB device into a different USB port. If the USB device is recognized by the computer, then the original USB port needs to be replaced. Refer to manufactures website to replace your USB port.