crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
No Wifi Connection
Your Roku 3 is not connecting to WiFi.
Incorrect WiFi Login Information
Ensure that the login information to your network is correct.
WiFi Out of Range
If your Roku 3 player is not connecting to WiFi, it is possible that the WiFi signal from the router is out of range. In order to strengthen the signal, move the router and Roku 3 so that there are fewer objects and walls between them. You should also avoid putting the router in the basement, near a window, or near other electronics that may emit interference. Do not place the Roku 3 device or the router in enclosed areas that can block the signal. You could also re-orient the router’s antennas towards the device. For the most reliable connection, you may connect the Roku 3 directly to the router via an Ethernet cable.
System Needs to be Rebooted
It may be necessary to reboot both the router and the Roku 3 player. Unplug both devices and wait 5 seconds before plugging them back in. Retry wireless connection setup.
Wrong IP Address
If your device is unable to connect to your network, check your IP settings for your wireless connection. Under Settings, go to WiFi and select your network settings. If the method to obtain the IP address is set to “manual”, change this to “automatic”.
Low video Quality
Your Roku 3 is connected to High Speed Internet but is streaming poor video quality.
Weak Connection Between Roku 3 and Router
To strengthen the connection between your Roku 3 and router, move your Roku 3 to a higher area or away from any other devices that may be interfering with the connection. If this does not work, update your router firmware. To do this refer to the section entitled “Applications Crashing.”
Speed of Broadband Connection
To increase the speed of your broadband connection, discontinue the use of any other devices connected to the network being used by the Roku 3.
Remote Control Not Responding
Your Roku 3 device is not responding to the remote.
Battery Needs to be Replaced
If your remote is not working, it is possible that the batteries of your remote are drained or are not functioning well. Replace the two AA batteries, if necessary, using this guide and the LED light on the front of the remote should flash if it is working properly. Once the remote is working again, the remote pairing dialog should appear on the screen.
Pairing Issues
It might be necessary to make sure that your remote is paired to the Roku device. Re-pair the remote to the device by pressing and holding the black pairing button within the battery compartment for 3 seconds until the LED light flashes and the remote pairing dialog appears on the screen.
Both Remote and Roku Need to be Restarted
You may need to restart both the remote and Roku 3 device in order to pair the two devices. Unplug the power cord from the device and wait for 5 seconds until you reconnect the power. Once the Roku loading screen comes on, remove and reinsert the batteries in the remote. Next, you press and hold the black pairing button within the battery compartment for 3 seconds while the Roku continues to boot up. Once done, check to see if your remote is working.
Remote Needs to be Cleared
It is possible that the remote needs to be cleared and re-paired. You will want to remove the battery compartment cover and unplug your Roku player. Press and hold the A, B and black pairing button all at once until the LED light flashes. The LED should flash three more times to indicate that the remote is cleared. Reconnect the Roku player to power. Now, press and hold the purple pairing button until the LED light flashes again to indicate that the remote is paired.
Applications Crashing
Your application crashes or freezes randomly while using it.
Bugged Application
If your applications are crashing or freezing often, then there may be an issue with the application. Try closing out the application you are currently using and open another one. Check to see if the problem reoccurs. If that application also crashes, then try rebooting your device. This can be done by unplugging the device, waiting several seconds, and then plugging it back in.
Roku 3 Firmware Out of Date
Your Roku may not be up-to-date to be able to the new updates to your applications. To solve this, go to the home screen and enter the Settings. Under Settings, select System, then System Update, and Check now. If an update is available, apply the update and check the functionality of your applications.
Updating Errors
The Roku 3 device will not update and an error message or code appears on the screen.
Firewall is Blocking the Connection with the Roku 3 Update Server
If your Roku 3 is not updating, you may need to disable firewall. To do this, log into your router settings. For Windows devices you do this by opening a browser and connecting to 192.168.1.1. That should be the default for almost all routers. Find the firewall section. Click that section and turn off the firewall.
TV Not Communicating with Roku 3 Update Server
The TV might not be properly connecting with the Roku Update Server. To fix this, you can connect to the secret screen and update from there. To get to the secret screen use your remote to press Home five times, Fast Forward three times, Rewind two times. Next, scroll to “Update Software” and click “OK.”
Power light not turning on
Might be accompanied by slight buzzing sound with power plugged in
Could be caused by power LED leads touching the RF antenna
Need to disassemble the Roku 3, and take out the motherboard following iFixit guide. Then make sure the black cover containing the white power LED is sitting upright, and that the back pin of the LED is not touching the antenna. You can remove the cover of the power LED and examine the pins. Try plugging in power after making sure the LED pins are clear.
crwdns2944067:083crwdne2944067:0
Had trouble finding compatible card locally. SanDisk nor MircoCenter store brand any luck. On Amazon people have has success with Lexar and Kingston class 4. The Kinston is made in Taiwan and works. The Emtec at MicroCenter works, and happens to be made in Taiwan as well. Just sharing my experience. I am sure there are other cards out there that work too. Less than 8GB micro SD cards are hard to find locally.
Rob Johnson - crwdns2934203:0crwdne2934203:0
The Roku 3 is proving to be very particular about the micro SD cards that it will accept. The Walmart Transcend (China) class 4, 4 GB micros do not work with my Rokus. They do work, even in their SD adapters, in my PC. So, why is Roku so particular about the micro SD cards that it will play with. I have sent an inquiry to Roku. We'll see what they say.
KentuckyAl -
Installed a Samsung EVO 16GB Class 10 in my Roku 3, and it formated with no problems. It is working just fine.
GerryB - crwdns2934203:0crwdne2934203:0
If the Roku 3 doesn't work with a SanDisk micro SD card they shouldn't advertize that it works with SD cards. I can't believe how many compatability issues their are online with Roku and micro USB, its terrible.
Nathan Ross - crwdns2934203:0crwdne2934203:0
while watching net flix my picture blinks on and off what can i do to fix this
haparks - crwdns2934203:0crwdne2934203:0
My Roku remote freezes every time it asks me to format the microSD card. What am I doing wrong?
whitneywitthans - crwdns2934203:0crwdne2934203:0
When trying to watch a movie on roku, a purple screen appears saying unauthorized. Content disabled. What does this mean and how is it fixed?
wolflover68 - crwdns2934203:0crwdne2934203:0
I had this problem to but can't get info what it means very frustrating
Tammy -
You have to update firmware for roku. Then after it boots up again go back to systems and update netflix firmware
Agaragon -
I am having the same problem.
Cathleen -
My Roku 3 won't retain its software, for some reason every time the Roku loses power it is in version 5.6, I update to 7.5, works fine, but if its disconnected I have to update again.
elisamuel40 - crwdns2934203:0crwdne2934203:0
I'm having the same issue. Support is useless. They are sending a new power cord, but I'm wondering if I got a dud and should take it back.
Jess Williams -
Did this ever get resolved. I have same issue. Only temporary fix. I leave it on all the time. Does it help to use a memory card. Has any tried this?
Agaragon -
My TV is now blinking on and off picture too black to picture, etc every 2 seconds. Was watching Hallmark and left the room awhile. When returned this is what happened and I have not been able to fix. The light was on the entire time as it should be but now it is not. Went through pairing up the remote but nothing What do I do now Cant watch anything.
nanaschrauff7 - crwdns2934203:0crwdne2934203:0
Roku works beautifully, but when I disconnect and return from video 3 to video 2, can not get regular tv watching capability
renatecolvin - crwdns2934203:0crwdne2934203:0
roku.com/link won't open. ALL internet works but the ROKU pages. Customer Service stated (machine) that they CANNOT HELP with any ASSISTANCE if the Roku 3 was purchased b4 2015....so in short, these things BURN UP (Mine was 105 degrees, never had a fan in it sounding and thus...broke, so OF Course the ROKU page lets you PURCHASE new products but NOT RESET FACTORY SETUP when it stopped working. ROKU seems to be the PROBLEM according to my internet provider. 8-24-17 this started and ALL OTHER INTERNET WORKS. THEY SEEM TO BE BROKEN IN ALL FORMS (phone, net)
May Hemm - crwdns2934203:0crwdne2934203:0
You'd think it would NOT go so far as to the CODE page if it's BROKEN, but NO HELP FROM ROKU EXISTS....looking to buy some OTHER product. ANY SUGGESTIONS?
May Hemm - crwdns2934203:0crwdne2934203:0
This is 2019 and they still don’t give any assistance! My Roku won’t connect to Ethernet and I can’t get anyone from Roku support to help me. We should be able to talk to an actual person no matter what! This is all making me want to change products.
Katrina Myhre -
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Katherine Melinda - crwdns2934203:0crwdne2934203:0
I am often facing the issue like frozen screen and ask the activation code. After that I cannot access the device. Then I try to hunt the solution for my Problem, I referred the blog from this website https://www.my-roku-com.com/.
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If you are facing issue with your Roku device, immediately contact with http://www.rokusupports.com. They will provide the best solution to you.
Micheal Williams - crwdns2934203:0crwdne2934203:0
I was facing the problem not exactly with my Roku device but the services that I want to opt in it. I am using my Roku since last 1 year but when I finally decided to use Netflix then I certainly face issue. I get in touch with the http://www.rokutechsupport.us/netflix.ph... these guys fix my issue quickly. Thanks.
justincarver - crwdns2934203:0crwdne2934203:0
I can not do any searching with my Roku 3 model4230X because I think that the button search is not working!!!
lfb - crwdns2934203:0crwdne2934203:0
Hi.
I had the same issues earlier. I followed many steps for solving this issue by many site's instructions, but it didn’t work out. Then I referred https://www.rokuactivationcode.com/how-t... link for Roku Troubleshooting . Thank you for sharing this solution.
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hey i was facing same issues but now it will resolve with https://www.teqguru.com/fix-tcl-roku-rem... .
remote - crwdns2934203:0crwdne2934203:0
I can't get a picture
maddocksk - crwdns2934203:0crwdne2934203:0
Hai, I tried all the steps to resolve my Roku 3 issues. I was fed up one time. The last try was visited the website setuproku.com they provided me the best technical support.
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I need help with getting to ABC
suzanne.revivesalon - crwdns2934203:0crwdne2934203:0
Roku streaming device while streaming or performing device activation. The common issues that occur with Roku are Power On issues, Audibility Issues and activation or Playback issues. At times, you may also encounter issues like the Roku Remote Controller not responding or not working .further more detail to fixing your issue or error please vist this web page roku customer service
narutohinata - crwdns2934203:0crwdne2934203:0
They are a joke! They don’t let you speak to anyone and the online help always says no technician available at this time, also the question help stuff I read can’t help me! They say phone support is not available for my device. What the heck is that?!?!
Katrina Myhre -
It wont light up at all
santiagoashley10 - crwdns2934203:0crwdne2934203:0
My roku is frozen.
I have tried all the troubleshooting videos recommended and still no luck.
Any help ?
Felice Plourde-eno - crwdns2934203:0crwdne2934203:0
Recently my Roku 3 was frozen. I followed instructions and performed a hard reset , the unit displayed the Roku icon with a tapping letter K (I waited and waited) and nothing else happened. I ’d tried to restart the unit, button-reset again, the unit then displayed the Roku with a tapping letter K and nothing else happened. Please help.
longtran_us - crwdns2934203:0crwdne2934203:0
My tv isnt turning on or my remote isnt working niether and i already change the bateries plus the led light keeps blinking really fast whats going on with my tcl roku tv anybody please help..
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vinita hotwani - crwdns2934203:0crwdne2934203:0
ROKU 3 will not boot
just taps it’s feet
tried soft and hard rest
Greg Beaubier - crwdns2934203:0crwdne2934203:0
My Roku 3 is stuck on the loading screen how do you fix it
Justin Damm - crwdns2934203:0crwdne2934203:0
My remote is stuck on Roku..cannot move
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My problem: The roku 3 works fine for about 20 minutes. Then suddenly the hdtv screen goes black except for two words: no source. How do I fix?
scd - crwdns2934203:0crwdne2934203:0
I can't update software why on my roku3
Candy Hebert - crwdns2934203:0crwdne2934203:0
Roku requires multiple restarts during streaming events; Occasionally it restarts unexpectedly…What is happening?
Ralph Reyes - crwdns2934203:0crwdne2934203:0
Hi,
What mine started to do suddenly is, when I turn on TV, the word Roku is bouncing around on the screen and I can't get past that to get in to see what the problem is.
Donna - crwdns2934203:0crwdne2934203:0
My roku tv is frozen on the main screen and it just flashes the logo every few seconds anyone have an idea of what is wrong with the tv and if anyone Knows what is going on with it please help me out if you canak
curryr905 - crwdns2934203:0crwdne2934203:0
None of our rokus have been connecting to the internet, we have roku tvs and one plug in roku. Or ipads and computer connects fine its only the roku they have worked for 4 days. Completely went down while watching something
tkblondy6969 - crwdns2934203:0crwdne2934203:0
Roku completely doesnt work. Will connect to wifi or hotspot and then back out like its starting back up with the jumping Roku letters. Been trying to fix for about a week and no success and its happening on both my devices for my tvs. Im lost I NEED HELP!!!!
jigglez1994 - crwdns2934203:0crwdne2934203:0
playback error. Video format is not supported on all live stations
Gary Schumacher - crwdns2934203:0crwdne2934203:0
When I switch from watching my Roku over to watch cable through the input and change the hdmi channels it will automatically switch back to the Roku when I use the cable remote. I can only watch cable if I unplug the Roku.
Scott Martin - crwdns2934203:0crwdne2934203:0
Anybody have trouble with sound and video not matching up perfectly?
Michael Ford - crwdns2934203:0crwdne2934203:0
Anybody help me please. My sound go’s out with Roku. Sound is fine while using a DVD player, and a Xbox, PlayStation , I even hooked an old school VCR and sound is fine just not with Roku. I had to basically reset all my settings and restart the set up and it worked for a few days than no sound again??
jasondendinger - crwdns2934203:0crwdne2934203:0
Roku express only used for 3 months. Device suddenly stops communicating with the TV. Have tried unplugging connections and reconnecting. I’ve tried resetting it, but that only lasts long enough to read “Roku” then shuts off again. Sometimes if I disconnect it for 3 days it will suddenly work then shuts off and hour later. If I go back to the home screen then turn the TV off, it won’t work the next day. Is there anything that can be done?
John T - crwdns2934203:0crwdne2934203:0
I was connected to the internet, roku turned off and now it won’t reconnect
rcperfect - crwdns2934203:0crwdne2934203:0
Iplayer wont play roku 3 at 27mbs not an internet problem and you tube doesnt play that well
michael oliver - crwdns2934203:0crwdne2934203:0
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How Do I Reset My Roku Remote
gadgets biz - crwdns2934203:0crwdne2934203:0
So my Roku 3 has this weird if you were when I plug it in it just glitches out and doesn't turn on and I tried to HDMI cables to work and I bought a brand new one and nothing work
Alpha Gaming - crwdns2934203:0crwdne2934203:0