Ring Spotlight Cam Battery Troubleshooting

After the power off, the amplifier looks down. How can I set up it?

iPad is not able to receive/play video recordings

The new “Amazon” Ring Battery Cam is a big disappointment. Not the quality of the former Owner/manufacturer. I wondered what might happen when Ring sold out…if it would maintain the same quality and reputation. Guess not.

My light setting is turned off but the lights still come on. How can i fix this?

Closing the lid after changing battery. It is well clicked. But continue to show troubleshooting. Close lid…

Please help

Batteries are charged and green, but when I put it in the unit, the led lights are red and the device cannot activate. What is up here??

replaced all batteries (non-chargeable D cell) in all 4 spotlights. Two keep reporting “offline.” Router restarted and working on all other devices in house. Not sure what to do.

both of my rechargeable batteries are fully charged, but when i insert them in the camera the light inside is red and the camera will not turn on. If it were one battery i can see it being a battery issue, but it is both batteries. Anyone else have this issue?

My ring camera/spotlight comes on and off for no reason tried alteration on settings but no different

had to disconnect until reason sorted

I've got a solid red light inside the battery compartment. I can't find any info on what that means. And my cam is not turning on.

Mine too camera batteries charged but no

Ive charged two batteries but cam will do nothing other than show the little red light inside suggesting the batteries are not charged. Can’t get it to do anything

Having same issues! Charged my battery till green light put it back in and it’s flashing red like it’s not charged. I even have a solar panel hooked up. What was the number everyone called?

Replacement came and it works great. Solar panel is working too.

First one was a did!

My spotlight cam battery died I recharged and now I can connect to my chime pro the camera blue light does not flash I did a hard rest numerous times never flashes

Battery has a green light even bought new ones but camera says they are dead?

I have a ring spotlight cam, I don’t have a solar panel but it says that it’s set up for solar how do I rectify this issue?

After charging batteries, they were reinstalled in my ring spot light cam and reading low battery 3%. I am unable to obtain live view. I purchased a new battery and the same thing happened. After a fool charge, low battery 3% and no live view.

Why are we not getting a resolution to this problem? Ring told me to order a new camera but had no solution to this issue. Walked me through the same reset steps I had gone through on my own. KJ

Battery reading 3%

called RING and they sent another battery

Charge for 10 hours until green

Put in camera

Reading 3%

I charged my battery twice this year and it worked perfectly afterwards. But this time, when the battery is fully charged and after putting it back, the light under the cam flashes white and blue, and my phone says the battery is off line because it’s not charged! Does someone has the answer to this problem?

We need an IFixIt tear down for this issue. For those of you with a totally dead unit and out of warranty it needs troubleshooting and it needs a complete tear down to diagnose the issue since Ring /Amazon offers no viable solutions. Any faux engineers out there willing to sacrifice a unit?

My battery has 3.5v like it should but my camera still don’t come on. This happened out of no where and it was placed in a dry area.

Ring floodlight fully charged by solar panel. Shows black and white image during day and only shows color images when the lights are turned on using the app. Unfortunately, the cameras LED lights do not illuminate when turned on. At night the camera does the same thing, but its harder to tell since the lights do not come on in the dark either.

Spotlight cam stopped charging with solar panel. Checked with volt meter. Solar panel has strong output. Battery contact pins inside camera have no voltage. This indicates to me an internal problem with the cameras charging circuit or control. Anyone find a solution?

Same issue with the batteries.. 1 of 2 units that I bought have this problem. Red light with fully charged battery, can’t reset and shows 3% in app.

I had the same issue this summer, after like 6 months use. I charged the battery, turned green, put it back in cam, turned red. I called RING and we checked everything before they said they were going to send me a new one. Instead of a new battery, I received the whole package, cam/battery/plugs. I reset the whole system and now it’s working. I sent back the old cam, prepaid by UPS. So service was Ok for me and it’s a good product, but they really have to solve this battery problem!! I hope the new one will work more than 6 months….

When I called RING, the acted normally, so maybe call them back and get a new person on the lign? My problem was solved in like 10 mn chack-up over the phone and then they took my address and sent me a new one. I received it less very quick and I’m in Canada, it has to cross the boarder. So maybe just try again calling them….

And no… no resolution. Batteries have to be changed.

Ok, so I had the exact same problem with on of my cams, the batteries in both cameras lost charge while we were moving house and only one of the cameras turned back on when re-charged batteries were inserted, the other did not, even when brand new batteries were purchased, charged and inserted. Its not a battery issue because I’ve tested the batteries in the camera that’s working and they’re fine. So I called Ring support. The first chap asked me to remove the batteries while his advanced suppport team sent some instructions over the ether to the camera, and he told me that after 10 minutes, to re-insert the batteries and all would work fine. Not so. The second call got me a very different respone. It appears that some cameras have a defect whereby they will not re-start if the battery goes dead in them. If that is detected before the one year warranty expires, then Ring will replace the camera. If it is detected after the one year warranty expires, tough luck. - comment continues next …..

So, in my case, I had the cam connected to a solar panel, and I live in Dubai so there’s no problem with lack of sunlight, and the battery never went dead in the cam. Until I moved house and put it in a shed for a few weeks. So the fault wasn’t detected in time before the warranty ran out because I spent more money than I should have on Ring products (solar panels). So I have to buy a new cam. the advice would appear to be that you should allow the battery in the new cam to go dead, see if the cam has the known common defect, and get a replacement under warranty from Ring if so. There you go folks, customer service Ring-style.

What other cameras are out there I wonder ? ……..

I’m on my second spotlight cam having same issue. I will never buy another ring again their customer service is horrible.

I think I know what could solve our problem… BEFORE it happens.

Maybe the battery won’t work if it GOES DEAD INSIDE CAM.

With my 1st battery , I charged it (before it went dead, phone said it was low), put it back, and it went fine. 2nd time: I charges it (was dead in the cam this time), the problem above occured.

I was within the warranty deadline. So RING sent new camera and new battery. It worked right away.

Let’s try this:

- put 2 batteries, so when 1 goes dead, the other one takes over. Battery is around 14$, it’s worth trying.

- OR try to recharge the battery BEFORE it goes dead.

I’m not sure about it, but it could be the reason.

You’re right about customer service: they know this problem. Like any car manufacturer, they should call back all the products and change it.

Now for ecology and “think=about=the =planet” sake, if we can make it work with such a simple solution, maybe it’s worth not throwing away all these cameras.

If somoene tries it and it’s still NOT working, please tell us?

Hi Isa, yes, as a preventative measure that will work, but it doesn't do anything for those of us who spent approx 200 euros on a defective camera. I bought a new one and have been letting the battery discharge so that I can identify if this cam has the same defect before the warranty expires. Great battery by the way, after a month finally down to 3% charge today.

My four cameras are updating every time takes pic or video. They also do it after going in live mode. They are new and haven’t got to use them yet.

my ring camera is not flashing when i insert battery

i can not start it

only red lights inside the camera turn on when i ininser the battery

i can not connect to the net

Battery door is closed and devise reports the battery door is open. Will mot record when motion is detected. Works fine in “live" mode.

Camera over garage door, but does not motion sense car when exiting garage. It will pick up a person most of the time walking in the area.

Set up light no longer comes on and cannot be connected to ring chime pro or my Orbi WIFI system....and yes I am using charged batteries.

Simply stopped working with batteries that were charged overnight and sometimes charged for days. The unit was under a soffit and is in pristine condition. I have tried all troubleshooting options...even ones that were not really related to this problem...nothing. VERY frustrated.

I also had this problem with battery not showing in app even though it was fully charged. We have 2 batteries in each camera. It also had the batteries flipped-if you had a fully charged battery only in the left the green would show in the right battery display & vice versa. Tried every measure to test, try new batteries, etc. Out of warranty. Contacted Ring Support & after going through all of these same troubleshooting actions with their support, they agreed there was a malfunction (but couldn't tell me where/why except it was cold temp related but my issue started when temps were in 50's so that excuse didn't work). I got a 35% discount for a new camera so while I'm not totally satisfied I truly thought I'd be told not their problem. I explained that I read several discussion group sites wherein this was not an uncommon issue & I asked Ring provide a response on their site to acknowledge this problem. Probably won't happen. Now happening in a warrantied camera. Repeat process but outcome easier I hope.

Update: new camera installed but the issue remained. Called support again & after more of the same steps above a 2nd tier support person joined call. She had us do the software update for the new camera, then we removed battery pack & she restarted the cam from her end. We reinstalled battery pack & now both batteries show green. No explanation as to why that worked & I can't explain what she did on her side but she was very nice & supportive. Good luck with your cam issues-don't give up. Keep calling til you get next level support.