Razer Wolverine V2 Chroma RZ06-0401 Troubleshooting

The vibration motors within the controller are not functioning as intended.

Try using the controller on another game. If the vibration controls function, it is likely that the original game does not support vibration controls.

If the controller is in need of an update, it can cause buttons to now work properly. To update the controller:

1) Use the USB Cable to connect the controller to the USB port on the console

a. For Xbox Series X, the port is on the front right below the Pair button

b. For Xbox Series S, the port is on the front left next to the Pair button

c. For Xbox One X and Xbox One S, the port is on the front under the Power Button

d. For original Xbox One, the port is on the left side of the console, around the corner from the disk tray

2) Instructions to install the update should appear automatically. Follow the instructions, and do not disconnect the cable while the update is in progress. The process may take around three minutes.

If the instructions to install don’t automatically appear, you can start the process manually. To do this:

Press the Xbox button to open the guide

a. Choose Profile & System > Settings > Devices & Connections > Controllers & Headsets

b. Select the controller you want to update

c. On the Xbox Wireless Controller screen, select “...” to check the firmware version for your controller.

d. If it says “Update”, select Firmware Version, and follow the steps.

If the vibration motors are unresponsive, try replacing them with this guide.

The stick caps are negatively impacting the user’s ease of use.

If the joystick caps have become worn down and are degrading, try replacing them with this guide.

Buttons take longer than usual to pop up again after being pressed down.

If your buttons aren’t quickly popping up again after being pressed down, try opening it up and cleaning the buttons themselves. You can clean the buttons by using a q-tip and rubbing alcohol to clean around the button that is sticking. Wipe away all dirt, crumbs, or other debris that may be causing your button to stick. If there is still more dirt that is unable to be cleaned by this process and requires disassembly to reach, or if the buttons need to be replaced altogether, follow this guide.

Triggers located at the top of the controller do not respond when pressed down and don’t produce the expected action.

If the controller is in need of an update, it can cause buttons to now work properly. To update the controller:

1) Use the USB Cable to connect the controller to the USB port on the console

a. For Xbox Series X, the port is on the front right below the Pair button

b. For Xbox Series S, the port is on the front left next to the Pair button

c. For Xbox One X and Xbox One S, the port is on the front under the Power Button

d. For original Xbox One, the port is on the left side of the console, around the corner from the disk tray

2) Instructions to install the update should appear automatically. Follow the instructions, and do not disconnect the cable while the update is in progress. The process may take around three minutes.

If the instructions to install don’t automatically appear, you can start the process manually. To do this:

Press the Xbox button to open the guide

a. Choose Profile & System > Settings > Devices & Connections > Controllers & Headsets

b. Select the controller you want to update

c. On the Xbox Wireless Controller screen, select “...” to check the firmware version for your controller.

d. If it says “Update”, select Firmware Version, and follow the steps.

If your triggers are not producing the expected action after being pressed down, then there might be dirt build up preventing the action to register. Try opening it up and cleaning the triggers themselves. You can clean the triggers by using a q-tip and rubbing alcohol to clean around the trigger. Wipe away all dirt, crumbs, or other debris that may be causing your trigger to function as intended.

If your triggers are still unresponsive after trying the above steps, the parts within the trigger might be defective.

Buttons located on the back of the controller are malfunctioning.

If the controller is in need of an update, it can cause buttons to now work properly. To update the controller:

1) Use the USB Cable to connect the controller to the USB port on the console

a. For Xbox Series X, the port is on the front right below the Pair button

b. For Xbox Series S, the port is on the front left next to the Pair button

c. For Xbox One X and Xbox One S, the port is on the front under the Power Button

d. For original Xbox One, the port is on the left side of the console, around the corner from the disk tray

2) Instructions to install the update should appear automatically. Follow the instructions, and do not disconnect the cable while the update is in progress. The process may take around three minutes.

If the instructions to install don’t automatically appear, you can start the process manually. To do this:

Press the Xbox button to open the guide

a. Choose Profile & System > Settings > Devices & Connections > Controllers & Headsets

b. Select the controller you want to update

c. On the Xbox Wireless Controller screen, select “...” to check the firmware version for your controller.

d. If it says “Update”, select Firmware Version, and follow the steps.

If changes have been made to the button mapping settings, it can cause certain buttons to not work properly. To reset the button mapping settings:

1. Press the Xbox button to open the guide
2. Under Profile & System, select Settings
3. Under Devices & Connections, select Controllers & Headsets
4. On the screen for your controller, select Configure
5. Review the mapping for each button, and change anything you notice may be incorrect. If you wish to set the controller back to its default settings, you can click Restore.

If the back buttons are malfunctioning due to dirt, try opening it up and cleaning the back buttons themselves. You can clean the back buttons by using a q-tip and rubbing alcohol to clean around the back button. Wipe away all dirt, crumbs, or other debris that may be causing your button to not function as intended.

If the back buttons themselves are unresponsive, they may need to be replaced.

Joysticks are registering wrong inputs.

If the controller is in need of an update, it can cause buttons to now work properly. To update the controller:

1) Use the USB Cable to connect the controller to the USB port on the console

a. For Xbox Series X, the port is on the front right below the Pair button

b. For Xbox Series S, the port is on the front left next to the Pair button

c. For Xbox One X and Xbox One S, the port is on the front under the Power Button

d. For original Xbox One, the port is on the left side of the console, around the corner from the disk tray

2) Instructions to install the update should appear automatically. Follow the instructions, and do not disconnect the cable while the update is in progress. The process may take around three minutes.

If the instructions to install don’t automatically appear, you can start the process manually. To do this:

Press the Xbox button to open the guide

a. Choose Profile & System > Settings > Devices & Connections > Controllers & Headsets

b. Select the controller you want to update

c. On the Xbox Wireless Controller screen, select “...” to check the firmware version for your controller.

d. If it says “Update”, select Firmware Version, and follow the steps.

If the joysticks have become worn down over time, it’s possible you have induced stress on the components of your joystick causing stick drift.