crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
DJI Osmo MobileTroubleshooting
This troubleshooting page will help the consumer diagnose and fix issues that may arise with the DJI Osmo Mobile.
Gimbal Function Is Unresponsive
Device will not pitch, roll, yaw, or pivot.
Gimbal Joystick Not Responding To User Input
Test bluetooth connection to device. If connected and the joystick does not produce any movement, the joystick will need to be replaced. (link)
Gimbal Does Not Move Correctly
If the gimbal function does not work at all, check the bluetooth connection. If connected, the electronic aspect of the gimbal may need to be replaced. If the gimbal works but does not move as quickly as it should, thoroughly clean the device and make sure no obstructions are impeding motion.
Buttons Are Unresponsive
You are unable to receive a response from buttons.
Stuck/Broken Trigger Button
If the trigger button is stuck or broken and does not produce any output from the device, the part may need to be replaced or simply repaired.
Stuck/Broken Push Button
If no response is observed when a button is pressed, the button may need to be repaired or replaced. (link)
Unit Is Not Turning On
You are unable to charge or turn on device.
Dead Battery
Ensure the battery is dead by testing it using a voltmeter if available, or by checking to see if the device only works when plugged into a charging port. If the battery is dead as confirmed by the above processes, the battery needs to be replaced.
Corroded/Bent/Loose Battery Connectors
If the battery is tested and functions correctly, the issue could be with the battery connectors, and they will need to be replaced.
Unresponsive Sensor
The sensor that allows your phone to be detected is not working.
Undetected Black Phone/Case
If the phone being used is not detected by the sensor, it could be due to a known issue with the device detecting black phones. Use a white piece of paper to cover the sensor when in use, or switch to a lighter phone case.
Damaged Sensor
Ensure the sensor itself does not function by using different phones to attempt to use the device. If the device does not sense any device, the sensor must be replaced. (link)
Device Is Unable To Connect
Your phone won’t connect via Bluetooth or Wi-Fi
Bluetooth Undiscoverable
If bluetooth will not connect to phone, consider updating the DJI GO app to the latest software. If the problem continues, replace bluetooth module.
Activation Error
Make sure the phone is connected with Wi-Fi to assure a successful first time activation. If the Wi-Fi isn’t working, try resetting your router, or replacing the Wi-Fi module.
Phone Mount Unable To Hold Phone
The phone mount is unable to hold the phone, or is loose and affects device performance.
Defective Tightening Apparatus
If the clamps are unable to properly hold the phone, check the tightening knob. If the knob does not move or is stuck, remove or replace it. If the knob moves but does not tighten the clamp, ensure the clamps are not obstructed. If the clamps are not obstructed, the knob may be broken and can be repaired or replaced.
Broken Clamps
If the clamps themselves are broken in some way, remove and replace the clamps that are broken.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team S2-G1, Nance Fall 2017 crwdns2935289:0USF Tampa, Team S2-G1, Nance Fall 2017crwdne2935289:0
USFT-NANCE-F17S2G1
crwdns2931471:04crwdne2931471:0
crwdns2935297:012crwdne2935297:0
crwdns2944067:027crwdne2944067:0
Bluetooth Undiscoverable
Your device could be paired with another nearby phone. Temporarily disable Bluetooth on any nearby phones that your Osmo Mobile may be paired with. This releases the Osmo Mobile to pair with another phone.
anonymous 7859 - crwdns2934203:0crwdne2934203:0
I keep getting a message that says device error ,turn off and reposition device while I'm recording, what causes this?
John Mendoza - crwdns2934203:0crwdne2934203:0
My gimbal doesn’t move after balance setting and Bluetooth connected. Joystick buttons are not responsive
akthomas1981 - crwdns2934203:0crwdne2934203:0
My Osmo Mobile 1 wont balance my iphone 7 plus when off even though I made full adjustment to the balancing adjustment. But before it will be able to balance my iphone 7 plus.
What could be the problem?
alanuychan - crwdns2934203:0crwdne2934203:0
Hi when i try after setting my osmo 3 up with phone all functions work apart from camera starts and stops after 2 seconds. I can control the osmo 3 up down so on but camera turns off
richfruit17 - crwdns2934203:0crwdne2934203:0
My osmo 3 try to find starting poind but cannot. Is acting like crazy. Do any one have same problem and have solution.
wordfini - crwdns2934203:0crwdne2934203:0
I cannot turn on my GIMBAL. Can anyone guide me on This matter?
everlymamawag - crwdns2934203:0crwdne2934203:0
My osmo mobile 3 wont stay on
Tai Lung - crwdns2934203:0crwdne2934203:0
Osmo mobile 3 says network. During the setup app says connected, and can see connected with Bluetooth. When trying to login that's when I get the network error. Tested WiFi and works fine. Can I start over and redo. The message says I can activate when I login
Zack 760 - crwdns2934203:0crwdne2934203:0
my DJI Osmo 2 is bluetooth undiscoverable. I downloaded the new app and it’s the same.
david Sa - crwdns2934203:0crwdne2934203:0
Gimble moves without me pressing the trigger. Really annoying. Is there a way to fix this
Pippy The Pug - crwdns2934203:0crwdne2934203:0
The trigger button in DJI Osmo Mobile 3 does not lock to its position.
Vishal G Kamath - crwdns2934203:0crwdne2934203:0
While turning on gimbol throwing here and there rotating very fast and not standing still
vaishakh kp - crwdns2934203:0crwdne2934203:0
Trying to toggle on gesture control option to use v and hand gestures but the button to enable this is missing. I’m using iPhone 11 pro
Jeremy Williams - crwdns2934203:0crwdne2934203:0
Keep getting message camera will not start. Seems to have started after update. Any help would be appreciated
Jay Rieken - crwdns2934203:0crwdne2934203:0
My Osmo Mobile 3 wont turn on? I have only had it for about a month tho so it shouldnt be the battery should it? It blinks when plugged in and I can power it on but not when unplugged.
Kris Kohler - crwdns2934203:0crwdne2934203:0
Hi, did you get a solution for it? I am facing similar problem
nidhi vinaykiya -
Hi, my OSMO MOBILE 2 won’t allow me to give access to CAMERA. Both BLUETOOTH and the device are connected… Don’t know how to fix this problem… Thanks
A Gag - crwdns2934203:0crwdne2934203:0
Holding Trigger button does not lock my Gimbal, all other trigger functions work however some functions do not work as I have an Android phone. Please fix the problems !
Excelsior Entertainments - crwdns2934203:0crwdne2934203:0
mY NEW GIMBAL OS 4 IS REAL JUMPY. i WASAS VIDEO SOME CATTLE AAT THE SALEBART TODAY LIKE I ALWAYS DO WITH MY SAMSUNG 10 + I used my new osmo gimbal 4 and after about an hour of filming cattle for sale. i got a pop u saying my camera is too hot do not use. thhis has never happened in 3 years i have used my phonne for filming. , I unhooked it and yes it was very warm. so i let it kool off and went back to Vidoing more cattle 1 minuteat a time. long breaks in between i hooked my gimble up and tried idt again after about 10 minutes the pop up said do not use your camer is too hot. and yes it was very hot. only problem is the gembal. any answerwss i got a samsung 10+is the magnet hholding the phone to dthe gimbal interfering with the Phone. ??????? Help
murphylivestock - crwdns2934203:0crwdne2934203:0
How do you remove the phone clamp tightening knob, and how can I get a replacement? The white plastic spacers on the phone clamps did not stay in place and came loose inside the phone holder body, preventing the tightening knob from moving.
jessicamreinhardt - crwdns2934203:0crwdne2934203:0
Dji osmo mobile mobile shows me connected via Bluetooth iphone 13, but the DJI go app keeps telling me to turn on Bluetooth to connect the device?
frankvmd - crwdns2934203:0crwdne2934203:0
DJI GO app not supported any more? Tried using my Osmo (original) and the app doesn't load nor is there any updates on Play Store
Andrew del Mundo - crwdns2934203:0crwdne2934203:0
Gimbal M2 will NOT stay on once I disconnect AC then looses connection with my phone!
Petftzy - crwdns2934203:0crwdne2934203:0
My osmo6 will not switch view modes when I press the switch button. Some of the other buttons work with the phone such as joy stick and mode button, but the view button doesn’t do anything as well as the focus button on the side
Doesn’t do anything. This is a new unit
kevin molick - crwdns2934203:0crwdne2934203:0
Mój OSMO MOBILE SE nie dokończył AKTUALIZACJI, teraz miga czerwono zielona dioda i nic nie da się zrobić. Próbowałam resetować, ale nic się nie dzieje. Gimbal nie działa.
Annaa - crwdns2934203:0crwdne2934203:0
Gimbal vibrates when I turn it on and collapses when I try to shoot
Chika - crwdns2934203:0crwdne2934203:0