crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Motor doesn't start
When you turn the blender on, the motor will not start.
Incorrectly aligned cup
Make sure that the blender cup is properly aligned with the blender base. If it is not properly aligned, the blender can not function.
Blade doesn't rotate
When you turn the blender on, the blade does not spin properly.
Improperly threaded blade
Make sure the blade is properly screwed on to the cup. (WARNING: The blade is very sharp so be careful!)
Cup leaks
While blending, your recipe leaks out of the cup.
Cracked cup
Examine the cup and make sure there are no cracks that could cause a potential leak.
Improperly twisted blade
Make sure that the blade is twisted on the cup properly. (WARNING: The blade is very sharp so be careful!)
Blender doesn't turn on
When you attach the cup, nothing happens.
Unplugged
Make sure the blender is plugged into a working outlet.
Cup not attached to base
Make sure the cup is pressed all the way down into the base.
Blender blade doesn't attach to cup
When you try to attach the cup to the blender blade, it will not align properly.
Uneven surface
Put the cup on the counter so it is level and carefully screw on the blade so that it is aligned properly. (WARNING: The blade is very sharp so be careful!)
crwdns2944067:016crwdne2944067:0
I bought my N.N. almost 2 years ago. I use it nearly everyday, but only yogurt smoothies & seeds. It worked great until it didn't. It just stopped turning on. The motor wouldn't start.There was no odd sound or strange behavior, or warning. One morning , it just wouldn't go?! I removed the cup many times and re-seated it but nothing. I tried all the above trouble shooting fixes...but nothing. It doesn't make a sound, I now have a $70 doorstop & no way to make awesome smoothies for breakfast :( The model is 900 Watt Professional. Like I said, I took good care of it, but lasted less than 2 years. What is the life expectancy of these NutriNinjas before I make another investment?
darcy - crwdns2934203:0crwdne2934203:0
Hi @darcy I ran into the same issue!! My BL660 Nutri Ninja is only 1.5 years old and the same thing happened. I make smoothies regularly (always using plenty of liquid) and one morning, the blender motor completely stopped working. When the motor is plugged in all the lights turn on, but nothing happens when I press buttons. I tested the single serve cup and the larger jug portion with no luck (and no smoothie!!). I love Ninja, but don’t want to buy another if this will happen in another 2 years.
Were you able to find a solve to your issue?
Amelie Anne -
This happened to me. I cleaned the suction cups and reseated it on the counter top. There is also a connection issue somewhere between the cup snd the blender. The next time it happened I started moving the base around and noticed the lights turned blue and then went off. I moved it around until they stayed on. Pushing the cup down while turning it to the right also helps sometimes. There is a grove the cup fits in in the base make sure it is clean as there is a connection there that somehow causes the blender to start when it the cup is locked in place. It's tempermental but for what we pay for them it's worth figuring out.
Brenda Kellar -
I bought my Nutri Ninja W1000 IQ 2 years ago and it was working fine. This morning when i turned it on it started making a funny noise and wasn’t blending as it usually does and then just stopped. I can’t seem to figure out what the problem is and I can’t even find a service centre number online! It doesnt even seem to have a dedicated Australian website! Does anyone have any information/numbers for Australia?
aanchal Tulsiani - crwdns2934203:0crwdne2934203:0
My Ninja is about 2 yrs old. I use it off and on for breakfast smoothies. To day I put it on And nothing. The start light came on but none of the other buttons worked. I switched it over to the big blender container (not the single serving cup) and it worked fine.. inconvenient but it worked. Hope to figure this out before tomorrow
Susan Carpenter - crwdns2934203:0crwdne2934203:0
I only make smoothies with my Ninja, it's a year old & now everytime I use it, it smokes & emits a black residue into my smoothie. HELP!!
Lori Rose
Tehachapi Rose - crwdns2934203:0crwdne2934203:0
Lori, this is way too late but I’m guessing it’s the seal around the blade rotor. I noticed one day mine was getting tight, not sure even why I tried to turn it but it was sticky. I turned it upside down under running water and rotated it many times and it loosened up. Just guessing but I think it would have started to heat up and soften or even melt the seal if it had remained sticky. Now, though, the seal between the cup and the blade spews liquid every time I make a smoothie. I’ve had mine a long time though and use it 5 to 7 times a week. I’m just buying a new one as the parts are from 30 to 50% of the price. Even if it only lasts 2 years as some have experienced that’s about 80/12 about 6.50 a month. And I expect most last much longer. Obviously you could save that much easily if you would be buying smoothies at Jamba Juice instead or even some substitute at the supermarket.
Bill Pennock - crwdns2934203:0crwdne2934203:0
Thanks to pictures that I can’t locate now but where on this site somewhere I found a seal that I didn’t know about that needed cleaning. In the recess that is in the blade assembly where it screws onto the cup and seals there is a rubber gasket. It’s VERY hard to see unless you know it’s there because it’s deep in the recess. It’s about 1/4 inch thick. The pictures showed a metal dental pick as the tool best to get it out. So I went to the local CVS and found a little dental toolkit. I used the pick and got the seal to come out. It had lot’s of blueberry seeds on it along with other junk. I cleaned it in soapy hot water and also cleaned out the recessed area where it seats using a blunter tool that was in the kit. Once I got everything I could out I put the seal back in and wow, no more leaking even under pressure. I would guess that many of the people complaining about leaking are having the same problem, not all but many. It would not take too long to get that seal dirty enough not to hold well.
Bill Pennock - crwdns2934203:0crwdne2934203:0
I bought my blender 9 months ago and today I tried making a smoothie and it wouldn’t turn. I’m very disappointed. I love ninja products. Can it be replaced with the base are can I send it in.
KarSmi - crwdns2934203:0crwdne2934203:0
My Ninja is also approx. 2 years and the single cup base won't unscrew from the Ninja machine. I turned it on, finished making my smoothie and stopped it. I then tried to unscrew it but was not able to. Can anyone help me. Thank you.
Diana Schrader - crwdns2934203:0crwdne2934203:0
bought mine in Sep 2015, it just stopped working last week, March 18, 2020. It’s a N.N 900W.
Eric C - crwdns2934203:0crwdne2934203:0
Same problem with mine the blender cup stoped working. I took an old tooth brush cleaned the contacts where the cup attaches with some all purpose household spray cleaner. Then rinsed carefully keeping water away from motor. Dried with a paper towel. Plugged in and the blender cups work again.
Sara Schutz - crwdns2934203:0crwdne2934203:0
I was hoping somewhere in the comments someone was having this issue: why is it nearly impossible to secure the cup into the blender??? I feel like it would take the Rock to have the strength to do this!! My daughter can’t, I can’t…… Sounds stupid, I know but I’ve even put it on the floor and tried putting my weight on it to turn it - nothing.
Katmandu - crwdns2934203:0crwdne2934203:0
I have had my ninija iq for about 3yrs an the thing just stopped working I loved my ninja but this is very bad.the motor just stoped sad very sad I miss my ninja!
Cheryl Oconnor - crwdns2934203:0crwdne2934203:0
Does it blends seeds? No
Adam Bowling - crwdns2934203:0crwdne2934203:0
am I doing something wrong. I even let my chia seeds soften overnight in water.
Adam Bowling - crwdns2934203:0crwdne2934203:0