Display is unclear or not working
- Screen is cracked or scratched – see Installing LCD Screen Guide.
- Nothing is displayed on the screen – see Installing LCD Screen Guide.
Phone won't turn on
- Battery is not charged – charge battery.
- Battery is not connected – see Installing Battery Guide.
- Power button is not functioning properly – see Installing Keypad Guide.
- Phone is on but display is not working – see Installing LCD Screen Guide.
Battery isn't charging
- Charging cable has a loose connection – remove and re-insert charging cable.
- Charging cable is broken – purchase new cable.
- Charging port is broken – see Installing Charging Port Guide.
Phone doesn't make or answer calls
- Battery is not charged – charge battery.
- In an area of low service – move to different area to receive better service.
- Internal antenna is loose or broken – see Installing Antenna Guide.
Phone call recipient unable to hear you
- In an area of low service – move to different area to receive better service.
- Microphone is loose or broken – see Installing Microphone Guide.
Unable to hear anything through speaker
- Volume setting is too low – increase volume.
- In an area of low service – move to different area to receive better service.
- Speaker is loose or broken – see Installing Speaker Guide.
Phone has poor reception
- In an area of low service – move to different area to receive better service.
Keypad not functioning properly
- Battery is not charged – charge battery.
- Buttons are loose, broken, or stuck – see Installing Keypad Guide.
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