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The Button is Stuck
The button is stuck or is difficult to push.
Food is Caught In the Button's Path
If the button is not going up or coming down, food may be lodged inside. The top part of the blender will need to be disassembled for cleaning.
The Spring is Damaged
If the button is hard to push down the cause might be the spring inside. The spring might be rusted or damaged and will need to be replaced.
The Device Won't Turn On
The Prep Master will not start.
The Cord is Broken
Check to see if the cord is plugged into an outlet. If the device still won't turn on, check to see if any part of the cord looks broken or damaged. If you notice any damage to the cord it will need to be replaced.
The Motor is Burnt Out
If there is no visible damage to the cord ,the problem could be the motor. If this is the case, the motor will need to be replaced.
Leaking
The blender is leaking food or drink.
Rubber Containment Seal (O-Ring) is Dislodged
If food or drink is leaking at the seam of the cup, the rubber seal might be out of place or stretched out. If it is out of place, simply realign it on the groove. If it is stretched out, it will not go back on the groove. To fix this you will need to buy a replacement seal and replace it.
Rubber Containment Seal (O-Ring) is Broken
If food or drink is leaking at the seam of the cup the rubber seal might be broken. You will need to buy a replacement seal and replace it.
The Blades Do Not Work
The blades have become fused to the top part of the Master Prep or are stuck in the cup.
Blades Caught in the Cup
If the blades are lodged in the cup you will need to remove them. If the cup is damaged you will need to replace it to use the device. If the blades are broken you will need to replace them to continue using the device.
Blades Fused to the Motor
If the blades are fused to the motor, you will need to remove them and purchase new ones.
Blades Fused to Each Other
If the blades are fused to each other you will need to pull them apart. If they are damaged you will need to replace them.
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USF Tampa, Team 1-3, Sullivan Fall 2015 crwdns2935289:0USF Tampa, Team 1-3, Sullivan Fall 2015crwdne2935289:0
USFT-SULLIVAN-F15S1G3
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I need a nylon replacement drive socket for my Ninja QB900, the socket stripped out. I need to pitchasr this part. Where can I buy this part?
Paul Palmer - crwdns2934203:0crwdne2934203:0
That’s exactly what I’m dealing with! Did you get a reply?
mantozak -
I have two with this problem. I have a QB1003 and a QB1004 that are stripped. The 6 blade part is also stripped at the top where they go into the socket. Where can I buy these parts?
Mary La Cour Egan - crwdns2934203:0crwdne2934203:0
My (socket drive) gear is also stripped Ninja QB900B, where can I buy the drive socket ?
alpagano - crwdns2934203:0crwdne2934203:0
One of my blades came apart and I don't know how to put it back together
Luke Medina - crwdns2934203:0crwdne2934203:0
Why does my Motor work only on the chopper container and not on the pitchers
bsheridan50 - crwdns2934203:0crwdne2934203:0
Can’t seem to remove the master pod from the pitcher of the QB900B
Langley Tolbert - crwdns2934203:0crwdne2934203:0
I have a ninja master prep pro QB1000 , the blade shaft is stuck up into the lid of the ninja master pro prep bowl ,how do I unstick it.
Carol Ramirez - crwdns2934203:0crwdne2934203:0