crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Random Reboots
The phone randomly turns itself off and on again while it is being used.
Faulty Apps on the Phone
An app on the phone could be causing the phone to reboot. If you switch your phone to safe mode it can fix the reboots. To do this, hold the power button down until the power menu comes up, then hold the power off button and select “OK” when it pops up. If the reboots stop happening after this is done then an app is most likely the problem. You can go through and remove applications until you find the one that is causing the problem, or reset your phone and remove all apps.
Hardware Malfunction
If the above steps don’t work then another possibility is that the hardware is faulty in the phone. If this is the case then the most probable course would be to call the store/manufacturer and see if a replacement can be sent.
Overheats while Charging
The device heats up when plugged into the charger.
Defective Charger
Try using a different charger and check if the device continues to overheat. If the charger is the issue, discard it to prevent any further issues.
Damaged Battery
Open the battery door on the back of the device and analyze it for any potential damage to its connections and itself. If you spot any damage, stop using the device and request a repair from Motorola’s website.
Water Damage
Ensure that your device is free of water damage. If there are any signs of water damage, remove the back cover and battery to reveal the Liquid Damage Indicator(LDI). The LDI will appear pink or red if the device suffered any water damage and white if no water damage was suffered.
Device Needs Reboot
If you have not rebooted your device in over a week, press and hold the power button and power off the device. Then, turn it back on, and plug it back into the charger.
Unresponsive Pixels
The LCD Display on your Motorola Moto E6 has unresponsive pixels.
A Third-Party App is Causing Malfunctions
Boot the device into Safe Mode to determine whether the issue is because of a third-party app. To do this first navigate to the “Home” screen, then press and hold the power button until the “Power Off” menu appears. After releasing the power button, tap and hold the “Power Off” option. Next, a “Reboot to safe mode” message should appear. Click “OK” to confirm. The device will now power off and restart into Safe Mode. Unlock your device and enter the screen lock password to advance into safe mode.
If the issue on the device has disappeared, then a third-party-app was likely the cause. To fix this, you should delete any untrusted or recently downloaded apps that could be causing the problem
Needs Clearing of Cache Partition
You should next clear the cache partition through Recovery Mode. To do this first power off the device, then press the Volume Down button and Power button down at the same time until the device turns on. Next press the Volume Down button until the flag next to the Power button reads “Recovery Mode”. Press and hold the Power to restart the device into its Recovery Mode and a logo will then appear on the screen. While holding down there Power button, press and release the Volume Up button. Press the Volume Down key to highlight Wipe cache partition and then press the Power button to confirm this selection. After the cache partition has cleared, select the “Reboot system now” and press the Power button to confirm this selection.
Device Needs Factory Reset
If none of these options solved the problem then the device may need to undergo a factory reset. Go to Settings -> Backup and Reset. Next, enable the option “Back Up My Data” if desired. Then tap “Factory Data Reset” and tap “Reset Phone” to confirm.
Damaged Screen is Causing Malfunctions
A physically damaged screen can cause unresponsive pixels and further issues inside the LCD Display. if the LCD Display is physically damaged, a replacement screen will be required.
Blurry Photos
Photos taken on the phone are appearing blurry or distorted.
Dirty Lens
A microfiber or similar cloth can be used for most basic cleanings but for more difficult to remove spots a cotton swab used as a more aggressive cleaning method.
High Definition Range (HDR) Mode is Turned Off.
There is an HDR mode on the camera and if this is switched off then the phone will consistently take lower quality. It is pre-set on the phone to be on auto mode, but having HDR mode on constantly should make the pictures sharper.
Lens is Scratched or Cut
If the lens appears to have any scratches or cuts on it then the solution would be to replace the camera on the phone for a new one.
Screen Freezes or is Unresponsive
The phone occasionally lags, causing the screen to freeze or become unresponsive to touch
Device Has a Bug or Virus
If the phone is experiencing a bug related issue, it could be from a specific application that was downloaded or virus picked up from different websites. To temporarily fix the issue, push the power key to turn the screen off then push the key again, turning the screen back on. If this does not solve the issue, reboot the device. It is also worth entering the phone into safe mode using this guide so that third-party apps can be safely deleted without them being turned on. If none of these steps work, follow these steps to factory reset the device.
Faulty SIM Card
If the previous steps above did not solve the issue, the device may have a faulty SIM card. Try removing the current SIM card, using this guide, and then replacing it with a new one. If all else fails, contact Motorola Service Center and get the software re-imaged.
== ==
[flag|student_owned}
crwdns2944067:041crwdne2944067:0
I plug my cell in and it goes to zero percent I unplug it and it turns off and then I turn it on and it's at 50 percent what would be causing this and the cell I got bran new 3 months ago
jordanhatheway - crwdns2934203:0crwdne2934203:0
Having volume issues when the rings plus when talking can't hear the without being on speaker all time can you help me?
John L. McDaniel IV - crwdns2934203:0crwdne2934203:0
mine had a security update, when i hit install, it loaded to 20% and stayed there for a few hours, i tried to restart but it just came up the same so i left it for the night, in the morning all i get is a black screen with n/a in the top left corner. the phone was perfectly fine before!!
Mary Klein - crwdns2934203:0crwdne2934203:0
I just received my new Moto e6 a few months ago, and have loved it. Recently, I have just a couple of issues that I would like to solve.
First, it just started “not sending” texts to one person or another. Will be able to send to others, but ones that I send to all of the time, will come back “not sent”. ???? I will call them to make sure all is well w/their phones, and they are getting texts from others, but mine wont send.
Ive rebooted, taken their names and info out of my phone and added again, & finally, it allows me to send texts to them, again. But, it seems to take alot of time & trouble.
Second, shortly after getting my new phone, I customized some rings for my family but their rings have gone back to my default setting. ??? And, for some reason, when I take them out & add the custom rings, again, it still goes back to my default.
Whats going on w/my new phone & how can I fix it & keep it fixed???
Thanks for your time to this…. I look forward to your reply.
JenC - crwdns2934203:0crwdne2934203:0
I have a gate that should open once the visitor put the code in but it doesn't open once I put my code in. I need help to solve this problem.
timmie.landry - crwdns2934203:0crwdne2934203:0
I replaced screen on moto e6 plus and after tht it works BUT if the screen closes or i close the screen from button it wont show screen anymore, its black but i can see light on lcd. When i take out battery and put it back and start it works again until i close the screen or it autocloses when not touched for a while? Where is the problem, any tips?
Key e-Players - crwdns2934203:0crwdne2934203:0
My phone isn't turning on and is overheating whenever the battery is inserted. Even when not on charge. What do I do?
bh2622225 - crwdns2934203:0crwdne2934203:0
I switched it off overnight, when I switched it back on I've hot several bands of blue across the top of the screen and a lit of Chinese writing in yellow. If I press it again a red pattern forms a border around the screen. It won't switch off again.
HELP
dhazlewood - crwdns2934203:0crwdne2934203:0
Dial codes don't work except for the one for the IMEI info with barcodes ?
braefair - crwdns2934203:0crwdne2934203:0
Bluetooth devices do not stay connected very long. Issue since day one.
mark revere - crwdns2934203:0crwdne2934203:0
Just bought motoe6. Before even getting to phones number it locked up. How do I fix this?
Linda Neubauer - crwdns2934203:0crwdne2934203:0
mine became like this when i updated it, and the screen is responsive, just black
hahno - crwdns2934203:0crwdne2934203:0
I can connect to video call and if I do I hear nothing. Last the it was about my mic. So I headset.with a mic and it did the same thing..
jatodameascrazyascanbe - crwdns2934203:0crwdne2934203:0
There is a problem with the latest Android webview update causing apps to crash. To fix on my moto e6 I simply disabled chrome browser.
Yusuf-Rasheed Reed - crwdns2934203:0crwdne2934203:0
I got a random pin number as security change and cannot get back with in my personal phone
Aaron Baird - crwdns2934203:0crwdne2934203:0
Woke up half asleep to my alarm ringing on my moto e6s (UK) and was obviously working fine as I could turn off the first alarm whilst half asleep. When I woke up properly and tried turning second alarm off, phone had become unresponsive and when I plugged it in, it was obviously low on battery. I’ve decided to just let it run out of battery/ alarms to see if it turns off. It’s really annoying tho.
UK BTS ARMY - crwdns2934203:0crwdne2934203:0
My Motorola Moto E6 device went completely blank one afternoon. Now, a blinking light appears upon charging and the device overheats as it is being charged. I have replaced the battery and still the same problem persists. The phone is still completely blank. Any suggestions?
Thank you.
Kalyan Ghosh - crwdns2934203:0crwdne2934203:0
;
my name is kim and my moto e6 phone was making ringing noise and automatically start typing a bunch of numbers i turned off and back lon and then it tells me i need to connect to a network to make a phonwe call I tried that and still isn’t working please help’
kim horner - crwdns2934203:0crwdne2934203:0
I have 3 motoe6 phones and only 1 is in working condition. I took the motherboard out of the other ones to retain my data. it works on 1st one I tried but not the 2 board. it just shows a blinking white light at the top left corner. not showing any display on the screen. I put in my original board and it's working fine.
Patsy L Cordell - crwdns2934203:0crwdne2934203:0
I have a moto mobility phone and the camera is stuck in exposure mode how do I fix it?
Mallie Scarberry - crwdns2934203:0crwdne2934203:0
My smartphone restarts but displays a security update but stops downloading it halfway through jzielinski214@gmail.com thanks
John Zielinski - crwdns2934203:0crwdne2934203:0
Basically this phone is slow and generally crap. I miss calls because when the phone rings, the screen takes forever to wake up and by the time I can accept the call either the caller has given up or the screen has gone to sleep again! What a pile of trash.
g1hbe43 - crwdns2934203:0crwdne2934203:0
A while ago I dropped my phone in water, we used silica gel packets to get rid of water. And now everything works fine, except for charging. My phone won't charge when it is on. However when I power it off it charges.
Allegra - crwdns2934203:0crwdne2934203:0
My phone is stuck on the logo screen after a hard rest and will not get past it and turn on, how do I fix that?
Nicole Daniel Juckes - crwdns2934203:0crwdne2934203:0
I left my moto out in the car on a cold day and I turned it on and now it says “Phone is starting” and its been like that for a whole day.
Lilly Nemeth - crwdns2934203:0crwdne2934203:0
Return home and previous (<) buttons do not work.
Have to restart to go to any new page.
Reboot does not fix.
Andrew Heath - crwdns2934203:0crwdne2934203:0
My Moto e6 drops my voice out of the calls or obscures it. It does not drop the call or the other persons voice. I have never seen this in a cell phone before. How do I fix?
Hannah Wei - crwdns2934203:0crwdne2934203:0
Also, because my Moto e6 is a branded Tracfone, it bosses me around to no end. Up to five or six layers will appear over the call I am trying to answer but cannot get to because it want s me to set up the "account downloaded" or other bloatware on the phone. My first impulse is to drop the phone to the ground and crushing it with the heal of my shoe. I will dump this phone if I cannot take command of my own phone. This is cell phone harrassment!
Hannah Wei - crwdns2934203:0crwdne2934203:0
Hi yes, my name is Toni Elam and my Motorola e6 phone is like on charging bar but then shuts off very quickly then gpot to the shut on screen the go off very quickly. how do I fix it
Toni Elam - crwdns2934203:0crwdne2934203:0
I tried updating my phone and it did the usual power off and restart, but when turning it back on it's just a bluish black screen with the word 'N/A" in red in the corner. It won't do anything and gets extremely hot if I leave it on for any amount of time. If I do the volume down/power off it brings up the troubleshooting options and stuff but none of them do anything other than the power off option.
Leith Tessman - crwdns2934203:0crwdne2934203:0
Anybody know why my moto e6 screen goes black after I start a call? The volume is extremely low and I can only reboot to end the call. I uninstalled a few new apps I had just installed. Still nothing. I will NEVER BUY A BRANDED TRACFONE AGAIN! Motorola is putting their reputation on the line by offering their phone up to Tracfone. After ALL of the problems, I will take an unbranded, unlocked phone from Samsung and switch carriers. Can't wait.
Hannah Wei - crwdns2934203:0crwdne2934203:0
I had a similar thing with my E6. I was missing calls because when the phone rings, the screen takes forever to wake up and by the time I can accept the call either the caller has given up or the screen has gone to sleep again! What a pile of trash, I've stuck it in a drawer and got a little DORO which works like a charm.
g1hbe43 -
تفعيل بيانات الهاتف
Saleem Al-sharafi - crwdns2934203:0crwdne2934203:0
Replaced charging port on my moto e6. After I put it back together it gave me many choices in order to start. Waited to ask my daughters how to proceed but could not get back to choices. Now will not start at all. Cleaned crud from start button with alchohol. Still not starting. Have tried pushing volume button and start in various combinations. Help! Am about to give up on it. Thanks
Marie - crwdns2934203:0crwdne2934203:0
There's blue red and orange dots and lines in the top left and right corners of my phone screen, everything I'm searching to fix it isn't working, can you help?
Laini - crwdns2934203:0crwdne2934203:0
unable to log into phone. No keyboard appears where I type in the phones password to open the phone. tried restarting of course.
George - crwdns2934203:0crwdne2934203:0
Can you get rid of hello moto when you turn on phone
Pamela Price - crwdns2934203:0crwdne2934203:0
استقبل مكالمات لكن لااستطيع اجراء مكالمات او ارسال رسائل نصيه
Mohsen Mohsen - crwdns2934203:0crwdne2934203:0
لا استطيع اجراء مكالمات او ارسال رسائل نصية
Mohsen Mohsen - crwdns2934203:0crwdne2934203:0
i can't hear when i get a text
Robert Richards - crwdns2934203:0crwdne2934203:0
My battery goes down faster than I thought
Sandy Lynn Bollman - crwdns2934203:0crwdne2934203:0