Motorola Edge (2021) Troubleshooting

Use of phone causes abnormal amount of battery loss

Apps running quietly in the background are a common cause of idle battery drain in phones. Even when you think they're closed, some apps– such as calendar apps, VPNs, antivirus, etc– can drain battery quickly in the background.

Your battery connections are loose or corroded. The positive and negative terminals connected to your battery can sometimes jostle loose over time.

The prime reason many people experience battery draining fast,  is because they don't have the original charger.  Some electronics require the specific charger approved by the developer.

Screen is unresponsive to touch or buggy

Physical damage to the phone screen or internal components can cause responsiveness issues. Cracks, scratches, or internal damage from drops or impacts can interfere with the touchscreen's ability to function properly.

Often, the most common reason for an unresponsive or buggy phone screen is due to software glitches or bugs. This could be caused by a recent software update, an incompatible app, or corrupted system files.

If the phone's memory is overwhelmed by too many apps running simultaneously or by resource-intensive tasks, it can lead to sluggish performance and unresponsive behavior.

A damaged Motherboard could cause a number of things, including a stuck or unresponsive screen, data loss, boot looping, and random shut downs.

   After powering on, screen doesn't go to home page and remains on welcome screen

Exposure to moisture or water damage can cause various hardware components to malfunction, leading to boot loop issues.

Overheating during usage or charging can sometimes lead to hardware damage or corruption of system files, resulting in boot loop problems.

Problems with the phone's RAM or internal storage can also cause boot loop issues. For example, a faulty RAM module may prevent the phone from loading essential system files during boot-up.

Excessive temperatures in phone causing phone malfunction

Running resource-intensive apps or tasks for extended periods can cause the phone's processor (CPU) and graphics processor (GPU) to work harder, generating more heat.

Blocking the phone's ventilation ports, such as covering the device with fabric or placing it in a tight space, can prevent heat from dissipating properly, leading to overheating.

A failing or degraded battery can generate excess heat during charging or use. This could be due to age, physical damage, or using non-genuine charging accessories.

Camera failing to focus when taking photos or video

Sometimes it's as easy as simply wiping the back of the camera with a cloth to clear debris or fingerprints.

Dark environments may cause the camera to not focus when taking pictures. Try moving to a more illuminated area

Many photographers find autofocus fails when photographing non contrasting subjects in pictures. Like trying to focus on one flower when there are a bunch of them near the flower you want to take a picture by.

Phone audio won't operate correctly (including ringtone, video sound, call audio, etc)

Sometimes it can be as simple as giving the speaker a little clean. Dirt accumulation can cause muffled sound.

Some phones aren't always waterproof. If you've dropped your phone into a water source, it could cause damage to the speaker, like a muffled audio or no audio at all.

The phone's software may be outdated or not working properly, causing the speaker to receive the wrong signals

Back-plate of the phone is damaged or needs replacement

Dropping the phone could cause the phones back-plate to crack or snap. Causing the need for replacement.

High temperatures can warp or melt the back-plate. Because this is the inside of your phone's first defense, you want to make sure it remains durable and keeps it's quality.

If the design of the back-plate is something you want to change, you can simply remove it and replace it for another.