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Surface Pro 4 Does Not Respond When Power Button Is Pressed
If you tried powering on your Surface Pro 4 but the device doesn’t respond or it turns on and then off, the problem could be caused by a number of issues including being stuck in sleep mode or having a low battery.
Broken Power Cord
Replace the power cord
If the LED light in the tip of the power cord does not turn on when the Surface Pro 4 is plugged in to an outlet, then there may be a problem with the power cord itself. In that case, you would need to replace it.
Surface Pro Won't Turn on or Is Stuck in Sleep Mode
Step 1. Force Restart
Hold down the power button on your device for at least 30 seconds and then release it. Press the power button once to turn the device back on.
If this does not work proceed to step 2.
Step 2. Two-button Shutdown
Hold down the power button for 30 seconds and then release it. Hold down the device's power button and its volume-up button for at least 15 seconds then let go. Wait 10 seconds, and then press the power button to start up the device.
Step 3. Replace Power Button
If the above steps do not work, you may have a faulty or disconnected power button.
Replace the button and test to see if the Surface Pro turns on.
Surface Pen Does Not Work
Normally, your Surface Pen will allow interaction with the screen of your Surface Pro. If you attempt to use the Surface Pen and the Surface Pro does not respond or responds in an unexpected manner, there may be an issue with the pen.
Broken Pen Tip
Check if the pen tip is scratched or broken. If it is broken you can purchase a replacement kit at various electronics retailers.
Pen Is Not Connected to Bluetooth
Go to the Bluetooth settings on your Surface to ensure that that Bluetooth is enabled and your Surface Pen is connected to Bluetooth.
If it still doesn't work, go to Settings, select the device and click Remove Device. Then pair the pen with the Surface by holding the top button on the pen for seven seconds and then select Pair on the Bluetooth device list.
Pen Battery Needs to Be Replaced
You might need to replace the battery for the pen. To do this, twist the cap counterclockwise and pull it off of the pen. Remove the battery and replace with a new AAAA battery. Replace the cap.
Surface Battery Won't Charge
The Surface Pro 4 may have a battery issue if the battery level does not increase when it is plugged into a power source. It might display such messages as “Plugged in, Not Charging,” or “Battery Not Detected.
Battery Driver Issue
- Step 1. Restart ***
Restart your device by going to the Start menu. Click "Power," then click "Restart."
- Step 2. Charge while device is turned off ***
If ‘‘‘Step 1 ''' does not work, turn off the device and plug in to a power source to charge for at least 30 minutes.
- Step 3. Two-button Shutdown ***
If Step 2 does not work, hold the power button down for 30 seconds, then hold down both your device's power button and its volume-up button for 15 seconds, then release. Wait 10 seconds, then press the power button to start up the device.
Battery Replacement
If the above steps do not work, your battery may be faulty. You will need to replace the battery.
Surface Display Does Not Work
The Surface Pro 4 may have a screen problem if the screen turns blank during normal operation or does not respond to touch.
Screen is Dirty
Clean your device screen with a lens cloth or other soft cloth.
Display Driver Issue
- Step 1. Restart your device ***
Restart your device by holding down the power button for 30 seconds, release, then press the button again to power it back on.
- Step 2. Install updates ***
Install the latest updates on your device.
- Step 3. Two-button Shutdown ***
If none of the previous steps worked, hold down the power button for 30 seconds, and then release it. Hold down both your device's power button and its volume-up button for 15 seconds, then release it. Wait 10 seconds, and press the power button to start up the device again.
Display is Broken
If the display is damaged or faulty, you may need to replace the entire screen. Remove the old screen and detach the connector cables. Attach the connectors from the new screen and fit it into the frame of the device.
crwdns2915084:0crwdne2915084:0
Metro State, Team 1-3, Carpenter Spring 2016 crwdns2935289:0Metro State, Team 1-3, Carpenter Spring 2016crwdne2935289:0
MSU-CARPENTER-S16S1G3
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How about Element not found message that will not allow you to open internet?
cookerken - crwdns2934203:0crwdne2934203:0
How to fix element not found message on the Pro 4? The internet and none of the apps will open. Thanks!
cookerken - crwdns2934203:0crwdne2934203:0
Surface pro is connected to VDU. The big screen is fine but the actual surface pro tablet screen is showing upside down. Also lots of flickering when moving from applications
Beth McCartney - crwdns2934203:0crwdne2934203:0
My Surface Pro 4 is fully charged but will not work without the power cord connected, how can I fix this issue? If I unplug it will instantly go blank and will not turn back on unless I plug it back in and as I said it shows the battery is 100% charged.
Eddie Alderson - crwdns2934203:0crwdne2934203:0
This is my headache now.. Tried all manner of stuffs yet no result. Where you able to get it fixed? If yes can you share with me please.
katekevin02 -
I’m also having the same issue but instead of 100% it shows 0% and not charging. I tried everything but nothing seems to work so I’m not quite sure what to do at this point. I have already replaced my Surface once due to the flickering screen issue. At this point, I am even considering changing to a Mac and trashing this Surface! :(
Vedika Gupta -
my surface pro 4 pen will not allow me to use it’s full functionality. I am quite simple only able to press the top button which opens the sketch page. I am unable to use it other than that, I have checked if I need to update, changed batteries, replaced pen tip, ensured connection through Bluetooth of course and still am unable to get it to work. the pen is relatively new and I am unsure of whether it is a problem on my side or a faulty pen.
Shantelle Notice - crwdns2934203:0crwdne2934203:0
I have the exact same problem :/
octi lion -
The power bottom is not turn off and turn on too . do yopu know what is doing that to be on my surface pro tables . do you know to fix the sitck bottom on it .
lara toy - crwdns2934203:0crwdne2934203:0
Absolutely useful. Thanks a lot.
amir abdollahi - crwdns2934203:0crwdne2934203:0
A sometimes simple fix: Make sure your battery has the positive (+) terminal facing the twist off cap, and not the tip of the pen.
In other words, make sure your battery is inserted the right way!
Jay G - crwdns2934203:0crwdne2934203:0
Multiple circles come on my screen and surface stops responding
talha abbas - crwdns2934203:0crwdne2934203:0
My Surface pro is telling me it doesn’t recognize that I have a camera. This is the main reason why I bought it and Windows 10 has been recently installed and I am wondering if that is the problem. Help…
deborahschulz - crwdns2934203:0crwdne2934203:0
My surface pro 4 simply won’t load windows since the update back in February 2019 have taken it to local repair place who sadly couldn’t fix the issue ran out of ideas now it’s pretty much have hit a brick wall!!
Jackie Marriott - crwdns2934203:0crwdne2934203:0
I have the same power issues when it is unplugged from the surface pro 4. To use it I must plugged it into a power outlet and battery is showing 68% charged, but would not charge beyond that. I have plugged it for the past 16 hours with no changes. Any ideas?
james daes - crwdns2934203:0crwdne2934203:0
my surface pro 4 gets frozen after 1 minute of being in operation
Guillermo Marshall - crwdns2934203:0crwdne2934203:0
In the UEFI menu the windows loader was deleted permently
Antonio McGee - crwdns2934203:0crwdne2934203:0
This may help anyone interested
Microsoft Surface Pro 4 – No Power, No Schematics, No Problem!
A One Mobiles - crwdns2934203:0crwdne2934203:0
Surface Pro turns on but does not bring in log in box nor does it let me go beyond this point.
Moises Rios - crwdns2934203:0crwdne2934203:0
Can't release the tablet due to no power on. Also there is a red light on the release key that is on. None of the reboot instructions have worked.
ksouth55 - crwdns2934203:0crwdne2934203:0
None worked for me.
LagaiPhone - crwdns2934203:0crwdne2934203:0
telemedicine communications, I receive picture and sound, but I can’t use my camera. It just buffers
Danny Veno - crwdns2934203:0crwdne2934203:0
My surface pro 4 display went becomes hot the screen is shaking. What is exactly the issue?
Eduardo Edwin Alvarez - crwdns2934203:0crwdne2934203:0
thanks so much for the information it worked
M J - crwdns2934203:0crwdne2934203:0
The logo appears then it shout down
IMAM HUSSEIN ENGLISH - crwdns2934203:0crwdne2934203:0
I press the power button it turns on with logo screen then charging screen it won’t go to physical page where I can log in. I have tried all the steps
Abdul Altuwaijri - crwdns2934203:0crwdne2934203:0
My surface pro 4 will not boot up, apparently the volume + button is stuck and when I press the power button the Surface logo appears and then closes and machine is shut down. Any ideas where I can get this fixed, local repairers and PC World not interested in fixing this.
George Thomson - crwdns2934203:0crwdne2934203:0
why doesn't surface pro 4 allow connecting via hotspot to my iphone? Thank
wendy greblo - crwdns2934203:0crwdne2934203:0
Why doesn't my surface pro 4 connect to iphone using hotspotting
wendy greblo - crwdns2934203:0crwdne2934203:0
Where can I replace broken power cord for surface pro 4?
Ruth Champion - crwdns2934203:0crwdne2934203:0
Hello,
I have the same problem. I changed my battery on my SP 4 and got a new screen too. The only problem I was having before is the old battery would hold a charge for too long. But now the only way to turn it on and keep it on is with the power cord.
Any tips to try before I take it to a repair tech.
Thank you much
Joshua Hergert - crwdns2934203:0crwdne2934203:0
My surface pro 4 shows a black screen where the word "Surface" on the front and a red bar on top with the lock icon. How do I fix this? I tried the up in power button no progress.
Daniel - crwdns2934203:0crwdne2934203:0
Hi, I changed the battery of my SP4 because the previous one inflates and broke the screen, it turns on for a few seconds and then turn off completely, if I plug the charger the green led turns on but that’s the only sign
I left the new battery installed for 2 months without the screen and without chargin it and now the new battery its inflated .
Any sugestions before I buy a new battery and replace it again?
Thanks a lot
Luis - crwdns2934203:0crwdne2934203:0
My Surface Pro 4 boots up, shows 0% available, plugged in . . .and after a few seconds, even when plugged in, it powers down. . . after a few minutes you can repeat this process, but the result is the same. . . any ideas? Also, if it turns out that a new battery or other component is necessary, is there a place that will repair them? No way will I tackle a battery replacement on this Surface. Microsoft points you to Best Buy but they say they do not work on them.
Richard Cruthirds - crwdns2934203:0crwdne2934203:0
Why can't I download any program?
Mahtab Mortazavi - crwdns2934203:0crwdne2934203:0