Logitech Webcam Pro 9000 Troubleshooting

Once the webcam is plugged in, the software doesn't appear on the computer.

The webcam may not register because the USB port is the problem. There can be something as simple as dust in the port or the connectors within the port are damaged. In either case, try another port before taking the device apart and see if the webcam registers.

If the proper driver is not downloaded, your computer may not pick up the webcam. The driver supplies your computer with the necessary software in order to run the webcam's program. To find the correct driver, go to the Logitech website and download the correct driver.

If you've tried every USB port and installed all necessary drivers, it is possible the webcam's adapter is the problem. The wire might be cut or frayed or the connection to the motherboard may be faulty. Follow this link to replace the adapter.

The webcam shows up on the computer but doesn't turn on.

Even after pressing the power button several times, the webcam doesn't turn on, the button chip may be broken and need replacement. To replace the chip, click here.

If the previous solution doesn't work, the motherboard of the device could have a faulty connection causing no power or information to go to or from the computer. This link will show you how to switch out the motherboard.

The device registers and turns on but nothing can be heard.

If you get video footage, but no sound can be heard, the volume on the program could simply be muted. Unmute the volume to have high-definition surround sound. Also, be sure to check your computer as well before delving into your webcam.

If turning up the volume does not help, the internal hardware may be the issue. The wire connecting the microphone to the motherboard may have come loose or simply needs to be replaced. Reach the microphone by following this link.

You can hear the other person but you can't see them.

It is possible that sound works just fine but you do not see any video feed. This is possible because the connections or the camera itself is damaged. If this is the case, follow the camera replacement guide here.

If the lens isn't the problem, the motherboard may be defective. You can find directions to replace the motherboard here.