Lenovo ThinkPad E14 Gen 4 Keeps Crashing

If your Lenovo ThinkPad E14 Gen 4 keeps crashing, it can result in disjunctioned performance issues and unexpected device shutdown. Your laptop may display the infamous 'Blue Screen of Death,' or it could simply power off. Please follow the advice below to get your device back up and running.

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Before opening your Lenovo, first make sure that your device is completely powered off and that your charging cable is disconnected. Make sure there is no electricity actively flowing through the device before servicing it.

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It is recommended in the ThinkPad E14 Gen 4 user guide to download the Lenovo Vantage app from the Windows store, enabling you to run a scan on the status of the hardware.

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The Windows Event Viewer program may be able to identify a cause for any computer crashes. Search for it in Windows, or use the shortcut 'Windows key' + 'X' then select the program. Proceed to the console tree and select 'Windows Logs' then system and search the Crash Log for error messages from the time of the crash.

Faulty software can sometimes result in faulty hardware. Ensure the operating system, firmware, and drivers are up to date. Check that the BIOS is installed correctly and reset it to default settings.

On rare occasions, malware infesting a device may cause it to shut down. If that is the case, install/upgrade malware protection on the device and run a security scan to remove the malware.

If a Lenovo ThinkPad produces an inordinate amount of heat, it may end up shutting down. See the Lenovo ThinkPad Overheating or [insert Thermal Fan Replacement Guide] pages for guidance on how to solve the problem.

A failing or inadequate power supply may result in sudden device power loss. If the ThinkPad's power supply is at fault, see the Lenovo ThinkPad Will Not Charge or [insert Built-in Battery Replacement Guide] pages for guidance on how to solve the problem.

If the device is not overheating and there are no issues with the power supply, the RAM may be the problem. Symptoms of bad RAM besides random crashing may include, but are not limited to: performance issues, Blue Screen of Death error messages, corruption to files, and an inability to boot up. First use a diagnostic tool, such as the Lenovo Vantage app or Windows Memory Diagnostic, to help determine if a RAM stick is faulty or failing. If that is the case, the next move is to check for a loose connection. Open up the back of the device then unscrew and remove the plate covering the RAM. Gently pull out the RAM stick, clean it, and reinsert it. If the problem does not resolve, you may need to replace the stick with a new one.

[insert photo of location of RAM]

The CPU is the part of the computer that computes, so poor performance may result in widespread system errors, including random shutdowns, unexplained overheating, strange noises, display issues, and increased power consumption. First, open the casing and ensure that the power supply is properly connected to the motherboard. If it is, then examine the CPU for signs of corrosion or physical damage. One way of determining CPU failure is to swap the chip into a computer known to run fine and watch for symptoms to appear.

[insert photo of location of CPU]

Many vital pieces of hardware connect to the motherboard and use it to communicate with each other. Its performance may be influenced by a wide variety of hardware failures and software issues, and repairing it is a complex task. Because of that, use of a diagnostic tool to determine whether the motherboard itself is failing is highly recommended. The problem may be a loose connection, such as with the SSD or wireless LAN card. If that is the case, then pull out the component, clean it, and reconnect it. If the motherboard itself is failing, then replacing it or going to a repair shop is recommended over an at-home fix.

[insert photo of location of SSD, wireless LAN card]

[insert links to SSD, wireless LAN card replacement]